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Intuit Mailchimp vs. Planful vs. Salesforce Agentforce Marketing

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Intuit Mailchimp

    Score8.4 out of 10
    N/AMailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

    $0

    per month

    Planful

    Score8.4 out of 10
    Enterprise companies (1,001+ employees)
    Planful is a cloud-based enterprise performance management (EPM) suite. It includes financial applications for modeling, planning, consolidation, reporting and analytics.N/A

    Agentforce Marketing

    Score7.6 out of 10
    N/AMarketing Cloud is a cloud-based digital marketing platform, used by marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

    $1,250

    per month per installation

    Pricing
    Intuit MailchimpPlanfulAgentforce Marketing
    Editions & Modules
    Free
    $0
    Essentials
    starts at $13
    per month
    Standard
    starts at $20
    per month
    Premium
    starts at $350
    per month
    No answers on this topic
    Account Engagement
    $1,250
    per month
    Engagement
    $1,250
    per month
    Intelligence
    $3,000
    per month
    Loyalty Management
    $20,000
    per month
    Personalization
    $100,000
    per year
    Data Cloud for Marketing
    $108,000
    per year
    Offerings
    Pricing Offerings
    Intuit MailchimpPlanfulAgentforce Marketing
    Free Trial
    YesNoYes
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    YesYesYes
    Entry-level Setup FeeNo setup feeRequiredNo setup fee
    Additional Details—Pricing is highly dependent on the complexity and scope of the implementation.—
    More Pricing Information
    Community Pulse
    Intuit MailchimpPlanfulAgentforce Marketing
    Considered Multiple Products
    Intuit
    Chose Intuit Mailchimp
    I have used a lot of email marketing tools over the years and Intuit Mailchimp is one that I keep going back to, it simple and easy to use, no messing around and it does what it says one tin.
    Incentivized
    Chose Intuit Mailchimp
    The free plan of Mailchimp works well for middle and small scale businesses. It offers a rich library of email templates and powerful analytics to support the lead generation and brand awareness initiatives of the organization. Customization of templates is a piece of cake …
    Incentivized
    Chose Intuit Mailchimp
    In my opinion, it's cost-effective only and client was comfortable using this tool as they used it for years.
    Incentivized
    Chose Intuit Mailchimp
    Design and user interface and functionality.
    Incentivized
    Chose Intuit Mailchimp
    Constant Contact is antiquated and clunky. Pardot is a huge solution and tied to Salesforce so it’s not aimed at the same user audience. I think Mailchimp is generally just easier to use and costs less than the alternatives on the market currently.
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp was usually already in place and needed to be set up for growth. In general, I found that the lack of phone support at the lower tiers and the rigidness for opt-in rules made working with it long term not that easy.
    Incentivized
    Chose Intuit Mailchimp
    As I mentioned earlier, Mailchimp is a great entry point for small businesses that are looking to target their customer and contact list with segmented email marketing. It is easy enough to use and the price is usually right for the return that is possible when used correctly. …
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp focuses on email and they do a good job overall compared to the competition. The platform is easy to use and makes sending emails a breeze. If you need something more robust then I would recommend Marketo as you can do anything you can imagine. However, you will need …
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp is what I inherited from my predecessor in the marketing department. It is more specialized into email marketing than Pardot or Marketo (though both have other benefits that make them really stick out for overall marketing automation), and is vaguely less expensive. Ye…
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp has a simpler, easier to use interface for those with less technical expertise.
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp is not for large organizations with complicated campaigns and conversion labels. It's for simple companies - I wouldn't advise communications teams to use it.
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp can compete with and often beat other similarly priced email marketing platforms. It's great for the average user and easy to learn.
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp has fast and helpful customer service as compared to these competitors. While the feature set might be more limited, the price is significantly less. I have also found the platform to be much more intuitive.
    Incentivized
    Chose Intuit Mailchimp
    MailChimp is fairly simple in functionality compared to competitors. Pardot was something I used for a B2B Saas company I worked for. Drip is what I used for eCommerce. Both are preferred in my current situations. I don't think I would recommend either over MailChimp for a …
    Incentivized
    Chose Intuit Mailchimp
    We selected MailChimp over these competitors for the following reasons:
    1. Price
      We're small, so pricing is very important to us.
    Planful
    No answer on this topic
    Salesforce
    Chose Agentforce Marketing
    I think that all of the marketing platforms I have evaluated and used in the past serve different markets and purposes. Salesforce Marketing Cloud was more palatable to our team because of our existing tech stack where we had Salesforce CRM already deployed and in use. Compared …
    Incentivized
    Chose Agentforce Marketing
    Mailchimp is great for simple email use. It's straightforward and great for beginners in the email space. It does not offer nearly as much in the way of complexity as Salesforce Marketing Cloud does, so is limited with what it can do. Salesforce Marketing Cloud is much more …
    Incentivized
    Chose Agentforce Marketing
    I prefer Salesforce Marketing Cloud over Mailchimp.
    Incentivized
    Chose Agentforce Marketing
    My previous organization used Pardot and also Mailchimp. Salesforce Marketing Cloud is more powerful than both of those tools and integrates more deeply with Salesforce CRM.
    Incentivized
    Chose Agentforce Marketing
    Pardot offers equal or better performance when compared to other industry leaders. It's as user-friendly as Emma and Mailchimp and outpaces others like Blackbaud Luminate. The WYSIWYG (like all other email platforms) has some quirks to navigate around, but it's generally easy …
    Incentivized
    Chose Agentforce Marketing
    I MUCH prefer Pardot to Mailchimp and Mailjet. It feels more like a professional product and behaves as such with a more advanced feature set and customizability. For instance, I have not found a good way in either of the competing products to do branded preference center …
    Incentivized
    Chose Agentforce Marketing
    We use Mailchimp for email campaigns that are not sales-specific, i.e., press releases. While Mailchimp is good for tracking opens, click-throughs, embedding photos, embedding videos, etc., Pardot works best when integrated both with Google Analytics as well as Salesforce. It …
    Incentivized
    Chose Agentforce Marketing
    Pardot out-ranks the competition in regards to the integration with Salesforce. It is hard to beat the ability to use your already-made customer profiles and contact information in your marketing campaigns. Where it is lacking is the usability. MailChimp is a much more user …
    Incentivized
    Chose Agentforce Marketing
    My previous company was using MailChimp because we did not have the data volume needed for deep integrations. I would say that MailChimp’s interface is considerably more user friendly. Templates are better (and often used by Pardot if you view the source html code) and are less …
    Incentivized
    Chose Agentforce Marketing
    Pardot is far better, but used basic level with MailChimp. Prefer MailChimp's email design capabilities.
    Chose Agentforce Marketing
    Salesforce Marketing Cloud is superior to other marketing platforms I have used in the past.
    Incentivized
    Chose Agentforce Marketing
    Salesforce Marketing Cloud offers many opportunities for personalization and supports big data integration. It features powerful tools like SQL for data and AMPscript for email creation. If someone wants to master the platform, it might require some initial learning, which I …
    Incentivized
    Chose Agentforce Marketing
    While Pardot's integration with Salesforce, segmentation functionality, and automation rules are much more robust than any of its competitors, the email builder lacks even compared to free versions of marketing automation software. For us, the integration and being able to …
    Incentivized
    Chose Agentforce Marketing
    Pardot is a player in that it is one of the older products on the forefront of email marketing. This is good and bad in that it has been established but bad in that it isn't as robust as some of the other products on the market. Adobe can be good but is new to the market and …
    Incentivized
    Chose Agentforce Marketing
    As a user of Infusionsoft and SharpSpring, I wouldn't say that Pardot is the best. Infusionsoft is better overall. Pardot is used by one client of ours. Pardot's lack of good email builder is what puts it lower on the totem pole. It is a bit stronger with reporting and …
    Incentivized
    Chose Agentforce Marketing
    Pardot is a good tool for medium-sized and smaller sized companies. Working with larger companies I have seen more lean towards Marketo. I have also worked with e-commerce brands that have no use for a marketing automation tool that connects to Salesforce. Starting at a company …
    Incentivized
    Chose Agentforce Marketing
    I have used parts of the marketing cloud. While certain components of the marketing cloud are better (like social studio), the marketing automation and email marketing components of pardot are better and best suited for our business.
    Incentivized
    Chose Agentforce Marketing
    We selected Pardot for the SalesForce CRM connector, as a SalesForce CRM company we needed that first and foremost. Overall Pardot is a good e-mail platform that offers robust customization and is meagerly intuitive. MailChimp has less flexibility, but overall is an easier …
    Incentivized
    Chose Agentforce Marketing
    Not sure, Pardot was at this company before I started.
    Chose Agentforce Marketing
    We are switching from Pardot to ExactTarget.
    Incentivized
    Key User Insights
    Would buy again
    88%
    Would buy again
    251 Answers
    97%
    Would buy again
    101 Answers
    88%
    Would buy again
    84 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    244 Answers
    99%
    Delivers good value for the price
    90 Answers
    89%
    Delivers good value for the price
    72 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    255 Answers
    98%
    Happy with the feature set
    102 Answers
    93%
    Happy with the feature set
    89 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    215 Answers
    90%
    Lived up to sales and marketing promises
    60 Answers
    88%
    Lived up to sales and marketing promises
    58 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    247 Answers
    84%
    Implementation went as expected
    67 Answers
    84%
    Implementation went as expected
    54 Answers
    Features
    Intuit MailchimpPlanfulAgentforce Marketing
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    8.1
    585 Ratings
    4% above category average
    Planful
    -
    Ratings
    Salesforce Agentforce Marketing
    7.3
    171 Ratings
    6% below category average
    WYSIWYG email editor8.1537 Ratings00 Ratings7.4122 Ratings
    Dynamic content8.1519 Ratings00 Ratings8.2153 Ratings
    Ability to test dynamic content8.2499 Ratings00 Ratings6.3112 Ratings
    Landing pages8.3404 Ratings00 Ratings7.6121 Ratings
    A/B testing7.7434 Ratings00 Ratings7.0151 Ratings
    Mobile optimization7.9535 Ratings00 Ratings6.7111 Ratings
    Email deliverability reporting8.8568 Ratings00 Ratings7.3132 Ratings
    List management8.1564 Ratings00 Ratings8.1129 Ratings
    Triggered drip sequences7.7385 Ratings00 Ratings7.295 Ratings
    Lead Management
    Comparison of Lead Management features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    8.9
    75 Ratings
    11% above category average
    Planful
    -
    Ratings
    Salesforce Agentforce Marketing
    8.1
    124 Ratings
    2% above category average
    Lead nurturing automation7.465 Ratings00 Ratings8.9109 Ratings
    Lead scoring and grading10.01 Ratings00 Ratings8.1110 Ratings
    Data quality management8.372 Ratings00 Ratings7.3116 Ratings
    Automated sales alerts and tasks10.01 Ratings00 Ratings8.2101 Ratings
    Campaign Management
    Comparison of Campaign Management features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    7.9
    126 Ratings
    4% above category average
    Planful
    -
    Ratings
    Salesforce Agentforce Marketing
    7.3
    114 Ratings
    3% below category average
    Calendaring7.448 Ratings00 Ratings7.3103 Ratings
    Event/webinar marketing8.4112 Ratings00 Ratings7.497 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    8.2
    124 Ratings
    8% above category average
    Planful
    -
    Ratings
    Salesforce Agentforce Marketing
    7.4
    88 Ratings
    2% below category average
    Social sharing and campaigns8.3116 Ratings00 Ratings7.283 Ratings
    Social profile integration8.2107 Ratings00 Ratings7.539 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    8.3
    565 Ratings
    10% above category average
    Planful
    -
    Ratings
    Salesforce Agentforce Marketing
    7.6
    124 Ratings
    1% above category average
    Dashboards8.6229 Ratings00 Ratings8.1118 Ratings
    Standard reports8.6560 Ratings00 Ratings7.3123 Ratings
    Custom reports7.9130 Ratings00 Ratings7.2100 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    7.9
    132 Ratings
    4% above category average
    Planful
    -
    Ratings
    Salesforce Agentforce Marketing
    7.5
    124 Ratings
    2% below category average
    API7.9107 Ratings00 Ratings6.790 Ratings
    Role-based workflow & approvals8.470 Ratings00 Ratings6.689 Ratings
    Customizability5.62 Ratings00 Ratings6.8111 Ratings
    Integration with Salesforce.com8.554 Ratings00 Ratings7.6113 Ratings
    Integration with Microsoft Dynamics CRM8.647 Ratings00 Ratings8.914 Ratings
    Integration with SugarCRM8.12 Ratings00 Ratings8.711 Ratings
    Third-party software integrations7.9109 Ratings00 Ratings7.624 Ratings
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    6.1
    64 Ratings
    21% below category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Pixel Perfect reports00 Ratings6.933 Ratings00 Ratings
    Customizable dashboards00 Ratings5.057 Ratings00 Ratings
    Report Formatting Templates00 Ratings6.455 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    7.5
    104 Ratings
    3% below category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Drill-down analysis00 Ratings8.4103 Ratings00 Ratings
    Formatting capabilities00 Ratings7.0104 Ratings00 Ratings
    Report sharing and collaboration00 Ratings7.197 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    7.4
    86 Ratings
    7% below category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Publish to Web00 Ratings8.433 Ratings00 Ratings
    Publish to PDF00 Ratings6.377 Ratings00 Ratings
    Report Versioning00 Ratings6.555 Ratings00 Ratings
    Report Delivery Scheduling00 Ratings8.566 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    6.1
    51 Ratings
    19% below category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings5.040 Ratings00 Ratings
    Location Analytics / Geographic Visualization00 Ratings6.42 Ratings00 Ratings
    Predictive Analytics00 Ratings6.044 Ratings00 Ratings
    Pattern Recognition and Data Mining00 Ratings7.33 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    8.9
    103 Ratings
    6% above category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Multi-User Support (named login)00 Ratings8.496 Ratings00 Ratings
    Role-Based Security Model00 Ratings8.894 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.595 Ratings00 Ratings
    Report-Level Access Control00 Ratings8.855 Ratings00 Ratings
    Single Sign-On (SSO)00 Ratings9.778 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    2.3
    42 Ratings
    105% below category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Responsive Design for Web Access00 Ratings2.540 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings2.230 Ratings00 Ratings
    Budgeting, Planning, and Forecasting
    Comparison of Budgeting, Planning, and Forecasting features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    8.7
    156 Ratings
    8% above category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Long-term financial planning00 Ratings8.7139 Ratings00 Ratings
    Financial budgeting00 Ratings9.0155 Ratings00 Ratings
    Forecasting00 Ratings9.0146 Ratings00 Ratings
    Scenario modeling00 Ratings7.8131 Ratings00 Ratings
    Management reporting00 Ratings9.0149 Ratings00 Ratings
    Consolidation and Close
    Comparison of Consolidation and Close features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    8.0
    118 Ratings
    3% above category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Financial data consolidation00 Ratings9.3107 Ratings00 Ratings
    Journal entries and reports00 Ratings7.886 Ratings00 Ratings
    Multi-currency management00 Ratings7.470 Ratings00 Ratings
    Intercompany Eliminations00 Ratings7.673 Ratings00 Ratings
    Minority Ownership00 Ratings6.939 Ratings00 Ratings
    Local and consolidated reporting00 Ratings7.689 Ratings00 Ratings
    Detailed Audit Trails00 Ratings9.187 Ratings00 Ratings
    Financial Reporting and Compliance
    Comparison of Financial Reporting and Compliance features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    7.6
    152 Ratings
    7% below category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Financial Statement Reporting00 Ratings8.8133 Ratings00 Ratings
    Management Reporting00 Ratings8.8143 Ratings00 Ratings
    Excel-based Reporting00 Ratings7.0141 Ratings00 Ratings
    Automated board and financial reporting00 Ratings6.5114 Ratings00 Ratings
    XBRL support for regulatory filing00 Ratings7.13 Ratings00 Ratings
    Analytics and Reporting
    Comparison of Analytics and Reporting features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    5.9
    104 Ratings
    24% below category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Personalized dashboards00 Ratings5.191 Ratings00 Ratings
    Color-coded scorecards00 Ratings2.555 Ratings00 Ratings
    KPIs00 Ratings7.476 Ratings00 Ratings
    Cost and profitability analysis00 Ratings6.975 Ratings00 Ratings
    Key Performance Indicator setting00 Ratings6.963 Ratings00 Ratings
    Benchmarking with external data00 Ratings6.410 Ratings00 Ratings
    Integration
    Comparison of Integration features of Intuit Mailchimp and Planful and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Planful
    8.9
    140 Ratings
    10% above category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Flat file integration00 Ratings9.5105 Ratings00 Ratings
    Excel data integration00 Ratings7.8130 Ratings00 Ratings
    Direct links to 3rd-party data sources00 Ratings9.596 Ratings00 Ratings
    Best Alternatives
    Intuit MailchimpPlanfulAgentforce Marketing
    Small Businesses
    Vbout
    Score9.9 out of 10
    No answers on this topic
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Bloomreach
    Score9.2 out of 10
    IBM Planning Analytics
    Score8.5 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Iterable
    Score8.2 out of 10
    Oracle Fusion Cloud Enterprise Performance Management
    Score7.1 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Intuit MailchimpPlanfulAgentforce Marketing
    Likelihood to Recommend
    8.7
    (608 ratings)
    8.8
    (164 ratings)
    8.2
    (329 ratings)
    Likelihood to Renew
    10.0
    (55 ratings)
    8.7
    (23 ratings)
    8.1
    (114 ratings)
    Usability
    8.5
    (477 ratings)
    8.2
    (21 ratings)
    8.5
    (37 ratings)
    Availability
    9.5
    (6 ratings)
    8.2
    (4 ratings)
    10.0
    (11 ratings)
    Performance
    8.9
    (7 ratings)
    9.1
    (3 ratings)
    9.6
    (9 ratings)
    Support Rating
    8.8
    (20 ratings)
    9.0
    (22 ratings)
    7.0
    (36 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    5.0
    (4 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    8.1
    (7 ratings)
    Implementation Rating
    7.4
    (22 ratings)
    7.3
    (9 ratings)
    3.0
    (17 ratings)
    Configurability
    10.0
    (2 ratings)
    8.2
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    -
    (0 ratings)
    5.0
    (1 ratings)
    CPA Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (4 ratings)
    5.3
    (4 ratings)
    7.0
    (2 ratings)
    Product Scalability
    9.5
    (6 ratings)
    8.2
    (2 ratings)
    7.5
    (40 ratings)
    Vendor post-sale
    10.0
    (2 ratings)
    7.4
    (4 ratings)
    8.0
    (3 ratings)
    Vendor pre-sale
    10.0
    (2 ratings)
    9.1
    (2 ratings)
    7.0
    (3 ratings)
    User Testimonials
    Intuit MailchimpPlanfulAgentforce Marketing
    Likelihood to Recommend
    Intuit
    Mailchimp is fairly easy to onboard, even for those who would consider themselves less technologically inclined. It can be as simple as plug-and-play for simpler campaigns or scale up as needed. It also makes it easy to build, send out for internal review and feedback, and track all the needed changes.
    Incentivized
    Read full review
    Planful
    Planful is initially easy to setup and if a company is already using a mid layer to transform and standardise GL data, management reports can be set up in days, not weeks or months. Budgeting template setup does get some getting used to but the training provided by Planful is sufficient to get going and learn along the way. Building custom reports is straightforward and the interface is user-friendly, therefore the accounting team can get going without the need for technical specialists getting involved. Budget and forecasting is flexible and drivers of revenue and cost can be created in Planful and customised by Unit or Geography.
    Read full review
    Salesforce
    I think the product, by definition, is meant for marketing — and we use it exactly for that, for running campaigns. That’s the best-suited use case for the product. I don’t think it’s really meant to be used for anything else — that’s just not how it’s designed.
    Incentivized
    Read full review
    Pros
    Intuit
    • Mailchimp allows you to manage your mailing list really well. You can subscribe people, unsubscribe people manage the mailing list directly into segments, and what not.
    • Mailchimp has features where you can create campaigns based on your mailing lists and send out newsletters to your subscribers based on a multitude of parameters that you can setup. Such as send email daily, weekly, monthly and they also have event based mails that you can send out.
    • Mailchimp also has a feature where you can design your emails. The look and aesthetics are very important when sending emails to your subscribers and all those needs are addressed here.
    Incentivized
    Read full review
    Planful
    • It aggregates data from different sources well, allowing me to report on a wide variety of metrics that interrelate.
    • I can build detailed reports so that my monthly and weekly reporting is done more efficiently
    • I like the tools that I am using to create dedicated models for forecasting and budgeting purposes
    Incentivized
    Read full review
    Salesforce
    • Filter relevant content so you can priorize those that are more relevant and resolve it first
    • Measure the traffic in the different social networks, as well as the response rate, average response time and other relevant metrics
    • Configure automation rules to order the work of those who must interact with the customer
    Incentivized
    Read full review
    Cons
    Intuit
    • The pricing tiers do scale quickly so if you have a free newsletter it may get expensive
    • The pricing is based on total emails so if you have users who you only email rarely it might not make sense to use Intuit Mailchimp
    • Customer support can be a bit lacking at times and their docs aren't always the best
    Read full review
    Planful
    • Dashboarding could be more flexible and easier to use.
    • Dynamic Reporting has room for flexibility with nesting, dimension names showing up instead of “All,” and overall flexibility.
    • Make Analyze view in Spotlight more intuitive.
    • A high-level onboarding guide to understanding the different components of Planful, data flows, and tips & tricks.
    Incentivized
    Read full review
    Salesforce
    • The email builder does not offer any way to catch/check bugs across different email service providers
    • Creating SQL is not as easy as drag-and-drop; a lot of technical knowledge is required
    • Salesforce Marketing Cloud is sold as a marketing tool, but to be honest, you need a LOT of technical IT support to run the tool
    • Einstein metrics are across the board; if you have multiple audiences in one instance of Salesforce Marketing Cloud you can't segment the data.
    Incentivized
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    Likelihood to Renew
    Intuit
    We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
    Incentivized
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    Planful
    Our new Comptroller understands the value of Planful, and we plan to utilize it further in the organization to enhance external reporting. Strangely enough, Planful had not previously been embraced by the former CFO, who argued that we were running two sets of books (of course, we were not). Fortunately, the before mentioned reconciliation of EBITDA to Net Income demonstrated that to the banks.
    Incentivized
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    Salesforce
    As of right now we have not seen any other program that integrates as seamlessly into our Salesforce platform. We have barely scratched the surface of all the features and use cases. It would be irresponsible to make a move to another platform in the near future. We have not come up against any limitations that would prompt a need to switch
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    Usability
    Intuit
    It is easy, but some things you need to learn from their resources. Mailchimp is one of the most popular email marketing platforms because it combines email marketing, automation, audience management, and analytics into a single tool that's easy to use and scale. Simple solutions and drag-and-drop edits make it easy.
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    Planful
    The tool is extremely adaptable, and it enables very quick querying to give us opportunity to gain live insights into the business. Given its adaptability, we are also able to create scenario analyses very quickly in rapidly changing environments. The formatting also enables us to provide this information in a very consumable manner.
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    Salesforce
    You won't find another solution that has as many features as Salesforce Marketing Cloud Interaction Studio. We all know Salesforce, we all know how big they are and it's not for nothing... Their tools do most of the things you want, need and even imagine. Using it is complicated, but the usability is infinite.
    Incentivized
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    Reliability and Availability
    Intuit
    I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
    Incentivized
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    Planful
    I only give a 9 rating rather than a 10 rating because it seems that every day around 2pm we see a slowdown in the use of Planful. I have requested our internal IT department verify that it is not an internal issue and have been assured it is the tool. We have not yet reached out to Planful to do extensive research to solve this issue.
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    Salesforce
    Upgrades and timing of the upgrades were communicated well and planned during off hours for our work. If we did have a campaign scheduled during that time, it would kick-off after the system was back active. There were a few unplanned system down times, but it was a rare occurrence and those times were also short in duration.
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    Performance
    Intuit
    I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
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    Planful
    Again, the system is very reliable and, for the most part, runs very quick and smooth. When running larger queries, it does take some time, and during budgeting season our users experienced slower loading times, but nothing that raises concerns outside of normal network issues. Occasionally, as with any software we use, it will crash and you have to restart, but that does not happen very often.
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    Salesforce
    Though the make up of MA apps is not built this way today, it would be nice to see them become more real-time. The integration between Salesforce and Pardot is not a true real-time integration. If I modify something in Salesforce, those changes are not automatically reflected in Pardot immediately. There is a delay of about 15 minutes before the systems sync. This delay, although not long, is less than ideal We would love the systems to be integrated real time such that changes are propagated from one system to the other immediately.
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    Support Rating
    Intuit
    Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
    Incentivized
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    Planful
    Sometimes we get great help when using Planful's support team and other times we don't. In particular, there is one person that often responds to our support tickets who is less than helpful, hence the reason for the 5 out of 10 rating. As a result, most of the time we reach out to our Planful consulting group as they provide faster and better support
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    Salesforce
    They are really responsive and more than not solve the problem or give you insight to how you can manage the solution yourself. I do find however sometimes a long delay on the more complex issues when they need to loop in other departments. but overall a good experience with support
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    In-Person Training
    Intuit
    No answers on this topic
    Planful
    My team has attended training offered several times before/during the Planful Perform conference. This training has been extremely useful and we always learn something we didn't know prior to the training. The trainers are always very knowledgeable and more than willing to help each and every user after the training with specific questions regarding their environment. Planful also offers training and certifications on their training hub. I have completed a couple of the certifications. The courses are easy to follow along with and very informative. Additionally, Planful schedules webinars pretty regularly. They'll email their customers and allow you to register to participate live. They also record these sessions so you can refer back to them at a later date or if you are unable to attend at the time the webinar is offered, you can register anyway and get access to the recording. Their training has improved year over year!
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    Salesforce
    The trainers at the Pardot user conference (Elevate and Connections) were very knowledgeable and presented the material well. Again, the content was targeted to more of a new user audience, and was not really relevant for folks who had been using the product for 2+ years.
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    Online Training
    Intuit
    No answers on this topic
    Planful
    Planful provides a lot of online training support. There's so many options for training. Admin Learning Courses, User Learning Courses. Plus they have several webinars devoted to the tool and the new features they release. New Releases can be practiced in a Sandbox Environment prior to going live in Production
    Incentivized
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    Salesforce
    Pardot's online training touches on all topics briefly and vaguely without much indepth exploration into how a final outcome could look, such as Nurturing Campaigns, Email templates, landing page templates, etc... The only true way to uncover Pardot's full capabilities is to have Front End design and coding experience. Without this key skill set, I would not recommend Pardot to another business.
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    Implementation Rating
    Intuit
    It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
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    Planful
    After going through the initial implementation with Host Analytics and a re-implementation with Cervello (due to an ERP change, not due to a poor initial implementation), I've learned that you really must rely on your internal staff to bear most of the implementation burden. Use the vendor or partners for ideas and best-practice suggestions, and some of the easy-but-time-consuming work. Since you will ultimately be using and maintaining the application, you should be able to do most of it yourself.
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    Salesforce
    From an IT perspective, once you set up the Javascript beacon and start collecting data there is a waiting game. During this time you can start labeling your site actions which can be labor intensive for a single person, but you don't really have the final end-users on the platform yet. We did a lot of training so users were experienced, but it wasn't until they had their first tasks to accomplish that they started using the system and had questions. I'd recommend setting up some immediate goals for an end-user to start segmenting for the purpose of displaying message campaigns so you can jump start end-user action.
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    Alternatives Considered
    Intuit
    I used Intuit Mailchimp, and I would say other software I used is equally good and competes with Intuit Mailchimp. Well, Intuit Mailchimp's reporting is better, and ActiveCampaign has more affordable pricing, so in the end, it all comes to what you need. What we needed was available in cheaper price in other software as well. But I would definitely say Intuit Mailchimp has its own advantages too.
    Incentivized
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    Planful
    Prior to joining the company, we tried to implement Vena but were unsuccessful. There we're a few reasons it didn't work out, but a lot of it related to the implementation team they provided. In just the first week with Planful, we achieved more progress than we did in several months with Vena.
    Incentivized
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    Salesforce
    We use Salesforce Marketing Cloud for lead management, generating reports, tracking customer and dealer information, inputting orders, and more. I prefer HubSpot for email marketing and automation because it is easier to use and the emails are designed much better. We currently use Salesforce and HubSpot, and we are very happy to have both, as they have different pros/cons.
    Incentivized
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    Contract Terms and Pricing Model
    Intuit
    No answers on this topic
    Planful
    No answers on this topic
    Salesforce
    was not involved with this part but i have not heard about clompaints
    Incentivized
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    Scalability
    Intuit
    Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now. If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
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    Planful
    From our experience, Planful is only used in 2 overhead departments in our organization. We easily added another overhead department, but they decided against using Planful for their workforce and financial planning. Removing them from our environment was extremely easy.
    Incentivized
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    Salesforce
    Prior to this, we had no solution and literally were doing things on paper in a world where technology is outpacing paper. Having this process optimized has made it easier for the sales and marketing people to change information. From the training perspective, it has allowed us to see holes in where we could create additional support training, so the ROI here has been a lot more than just the optimization of a process.
    Incentivized
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    Return on Investment
    Intuit
    • One of my retail web store clients was sending out email specials and notices about once a month. After clicking the send button, we would watch Google Analytics and the current site users would light up immediately. Often, the current site visitors would pop up to 20, 30 or more after the email was sent. On a normal day, seeing 1 or 2 online users would be OK.
    • Pretty much in all cases, we could see an uptick in positive activity after sending out a Intuit Mailchimp email to a list.
    Incentivized
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    Planful
    • Has allowed users to view a real-time P&L in a way they weren't able to do with Qlik.
    • Budget to Actual analysis has become much more streamlined and actionable
    • Long-range plan process has been significantly streamlined and a lot of time has been cut out of the process.
    Incentivized
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    Salesforce
    • Salesforce Marketing Cloud allows us to more efficiently reach out to a higher number of prospects.
    • Salesforce Marketing Cloud allows us to nimbly communicate important messages in a timely fashion to facilitate conversion.
    • Salesforce Marketing Cloud allows us to track who is opening our messages so that we can stop sending to those not interested and focus on the most engaged audiences.
    Incentivized
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    ScreenShots

    Intuit Mailchimp Screenshots

    Screenshot of Mailchimp's advanced analytics and reporting tools. These are used to monitor trends, track performance, and get actionable insights that help users to create better campaigns and drive customer engagement.Screenshot of Mailchimp's precise audience segmentation. Its AI simplifies the workflow by generating complex customer segments for highly personalized campaigns.Screenshot of omnichannel marketing. Campaigns can be built across multiple channels, and then managed from one convenient place.Screenshot of marketing automations with the Customer Journey Builder. This is used to reach the right people with the right message at exactly the right time, which helps to drive more repeat business, increase customer retention, and see more orders.Screenshot of Mailchimp's SMS marketing. SMS can be integrated into email, automations, and social campaigns.Screenshot of Mailchimp's AI, used to deliver relevant content faster. It can generate professionally written, on-brand marketing emails with the press of a button. The user only needs to review, edit, and send.

    Planful Screenshots

    Screenshot of the Planful Planform DashboardScreenshot of Planful for FinanceScreenshot of Planful for MarketingScreenshot of ReportsScreenshot of a Capacity Planning TemplateScreenshot of Integrations

    Agentforce Marketing Screenshots

    Screenshot of Pardot Analytics - Pardot's reporting and analytics can be used to perform true revenue impact analysis and closed-loop reporting.Screenshot of Pardot Email Analytics - The reach and impact of  email marketing efforts are displayed in real-time with advanced reporting and analytics by device, and email client.Screenshot of Pardot Forms and Landing Pages - Pardot's form and landing page builders are used to turn online traffic to leads with targeted offers and content marketing.Screenshot of Pardot Email Marketing - Lead nurturing flows are defined via an interface that enables definition of the simplest or most complex segmented and targeted campaigns.