Likelihood to Recommend Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Read full review In my humble opinion, if you are working on something related to Statistics, RStudio is your go-to tool. But if you are looking for something in Machine Learning, look out for Python. The beauty is that there are packages now by which you can write Python/SQL in R. Cross-platform functionality like such makes RStudio way ahead of its competition. A couple of chinks in RStudio armor are very small and can be considered as nagging just for the sake of argument. Other than completely based on programming language, I couldn't find significant drawbacks to using RStudio. It is one of the best free software available in the market at present.
Read full review Pros Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained). Contains governors to minimize the impact on agents and customers during busy periods. Ease of integration into our existing infrastructure. Sales/support teams from Mattersight are fantastic. Read full review The support is incredibly professional and helpful, and they often go out of their way to help me when something doesn't work. The one-click publishing from RStudio Connect is absolutely amazing, and I really like the way that it deploys your exact package versions, because otherwise, you can get in a terrible mess. Python doesn't feel quite as native as R at the moment but I have definitely deployed stuff in R and Python that works beautifully which is really nice indeed. Read full review Cons ISG could use more in depth reporting that is available on demand. Read full review Python integration is newer and still can be rough, especially with when using virtual environments. RStudio Connect pricing feels very department focused, not quite an enterprise perspective. Some of the RStudio packages don't follow conventional development guidelines (API breaking changes with minor version numbers) which can make supporting larger projects over longer timeframes difficult. Read full review Likelihood to Renew There is no viable alternative right now. The toolset is good and the functionality is increasing with every release. It is backed by regular releases and ongoing development by the RStudio team. There is good engagement with RStudio directly when support is required. Also there's a strong and growing community of developers who provide additional support and sample code.
Read full review Usability I think it's a quick and easy to use tool. The IDE is very intuitive and easy to adapt to. You do not need to learn a lot of things to use this tool. Any programmer and a person with knowledge or R can quick use this tool without issues.
Read full review Reliability and Availability RStudio is very available and cheap to use. It needs to be updated every once in a while, but the updates tend to be quick and they do not hinder my ability to make progress. I have not experienced any RStudio outages, and I have used the application quite a bit for a variety of statistical analyses
Read full review Support Rating Since R is trendy among statisticians, you can find lots of help from the data science/ stats communities. If you need help with anything related to RStudio or R, google it or search on StackOverflow, you might easily find the solution that you are looking for.
Read full review Implementation Rating We did it at the individual level: anyone willing to code in R can use it. No real deployment involved.
Read full review Alternatives Considered The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Read full review RStudio was provided as the most customizable. It was also strictly the most feature-rich as far as enabling our organization to script, run, and make use of R open-source packages in our data analysis workstreams. It also provided some support for python, which was useful when we had R heavy code with some python threaded in. Overall we picked Rstudio for the features it provided for our data analysis needs and the ability to interface with our existing resources.
Read full review Scalability RStudio is very scalable as a product. The issue I have is that it doesn't necessarily fit in nicely with the mainly Microsoft environment that everybody else is using. Having RStudio for us means dedicated servers and recruiting staff who know how to manage the environment. This isn't a fault of the product at all, it's just part of the data science landscape that we all have to put up with. Having said that RStudio is absolutely great for running on low spec servers and there are loads of options to handle concurrency, memory use, etc.
Read full review Return on Investment Positive ROI Still assessing customer satisfaction Still assessing employee satisfaction Kim Suarez VP, Medical Operations and Customer Experience
Read full review Using it for data science in a very big and old company, the most positive impact, from my point of view, has been the ability of spreading data culture across the group. Shortening the path from data to value. Still it's hard to quantify economic benefits, we are struggling and it's a great point of attention, since splitting out the contribution of the single aspects of a project (and getting the RStudio pie) is complicated. What is sure is that, in the long run, RStudio is boosting productivity and making the process in which is embedded more efficient (cost reduction). Read full review ScreenShots