Microsoft Teams vs Webex Calling | TrustRadius

What users are saying about

Try Webex Calling

Score 8.1 out of 10

Based on 2798 reviews and ratings

Score 8.8 out of 10

Based on 158 reviews and ratings

Try Webex Calling

Feature Rating Comparison

Microsoft Teams

Webex Calling

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Microsoft Teams

Webex Calling

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Microsoft Teams

Webex Calling

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Microsoft Teams

Webex Calling

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Microsoft Teams

Webex Calling

Answering rules

Call recording

Call park

Call screening

Message alerts

Microsoft Teams

Webex Calling

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Microsoft Teams

Webex Calling

Mobile app for iOS

Mobile app for Android

Pros

Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.

Read full review

Chris Gomez, SPHR

Director of Product Marketing

Passare, Inc.Insurance, 201-500 employees

View all 213 answers on this topic

Webex App as the soft phone for Webex Calling has a pretty solid experience
The deployment of the desk phones, just using activation codes is lifesaving
The ability to manage all the setting in one single pane of glass (Webex Control Hub) is a key aspect for the IT department.

Read full review

Presales Engineer

InfraTIInformation Technology & Services, 11-50 employees

View all 76 answers on this topic

Cons

File Storage is a little clunky for new users, there was a learning curve in understanding the difference between Channels, Teams, Files, and where to communicate. The UI could be improved.
The connection of the file storage with Sharepoint gets tricky, where if we edit a certain file in one location, either it sometimes mirrors the action on the other platform, but sometimes it doesn't. It created a lot of issues.

Read full review

Verified User

Professional in Marketing

Glass, Ceramics & Concrete Company, 10,001+ employees

View all 213 answers on this topic

It would be nice if I could log in and out quickly and easily in a calling group.
To improve the connection quality in the edge reception area.
If I reject a call on a device, everyone else stops ringing too.

Read full review

Benjamin Osthoff

Account-Manager

TCC GmbHTelecommunications, 11-50 employees

View all 76 answers on this topic

Likelihood to Renew

Microsoft Teams 10.0

Based on 6 answers

Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product

Read full review

Co-founder, Managing Director

PrograMetrixMarketing & Advertising, 11-50 employees

View all 6 answers on this topic

No score

No answers yet

No answers on this topic

Usability

Microsoft Teams 7.3

Based on 34 answers

Microsoft team has some amazing cool features like Whiteboard to organize some fun activities within the team where person draws and guess the drawing anonymously. Another cool feature It has emoji's reaction while having call to express reaction on some ongoing topics or, raise hand feature to being noticed by teammates. Furthermore it helps to track and communicate really well with in person either one to one or in groups.

Read full review

System Engineer

InfosysInformation Technology & Services, 10,001+ employees

View all 34 answers on this topic

Webex Calling 10.0

Based on 2 answers

It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.

Read full review

Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

View all 2 answers on this topic

Support Rating

Microsoft Teams 7.3

Based on 178 answers

Microsoft customer support is great, although it can be a bit of a hassle getting to a representative. Also, I have not had issues with Teams to have to give Microsoft a call, so that is positive! Microsoft also has great knowledge-based articles for information on tasks and how-tos on Teams.

Read full review

Verified User

Technician in Information Technology

Construction Company, 51-200 employees

View all 178 answers on this topic

Webex Calling 7.5

Based on 4 answers

I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.

The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.

Read full review

Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

View all 4 answers on this topic

Implementation Rating

Microsoft Teams 10.0

Based on 1 answer

I find everything I need for my day-to-day work.

Read full review

Sarath Kumar Pujari

Staff Engineer

QualcommTelecommunications, 10,001+ employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

There are many features that I am finding on Microsoft teams, not in google workspace. The main feature that I love is remote screen sharing. While using any software every person/company always focuses on what return they get from that software and what is the pricing. In Microsoft Teams, we found free features also but at the same time, G Suite (Google Workspace) has paid plans only.

Read full review

Brand Manager

Metamium GroupDesign, 11-50 employees

View all 213 answers on this topic

different applications due to call bundling, meetings are a more expensive choice. The software itself is fantastic because it includes typical live transcription for all calls. We find that Lawyers and Recruiting Agents appreciate this. Teams are more like something that is simple to adopt because Covid required corporations to acquire something quickly, and teams were available. So, while it doesn't exactly add up, it's all over the place.

Read full review

Service Supervision Engineer

Orange EgyptTelecommunications, 10,001+ employees

View all 76 answers on this topic

Contract Terms and Pricing Model

Microsoft Teams 1.0

Based on 1 answer

This program is always having some issues, like he is my dad. The attachment button is despairing, not only to me, but to the others who use this app. He is always having some problem with login in, he keeps login out from the phone, there is always an issue to open picture, and NO the internet is not the problem

Read full review

Project Coordinator

On my work computerMarketing & Advertising, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

Read full review

Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 213 answers on this topic

This product has proven to be a better and cost-effective tool as compared to others and due to which it is not expensive for us.
It has a very easy-to-use interface which keeps our training costs minimum and saves our time as well.

Read full review

Senior Software Architect

AllstateInsurance, 10,001+ employees

View all 76 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$5 per month

Microsoft Teams Editions & Modules

Edition

Free	$0.00¹
Microsoft 365 Business Basic	$5.00¹
Microsoft 365 Business Standard	$12.50¹
Office 365 E3	$20.00¹

per user/per month

Additional Pricing Details

Discounts are available for non profit organizations.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$0 user/month

Webex Calling Editions & Modules

Edition

Basic Plan	$0.00¹
Call Plan	$17.00¹
Call + Meet Plan	$25.00¹
Enterprise Plan	Contact Sales

user/month
none

Additional Pricing Details

—

Rating Summary

Microsoft Teams

Webex Calling

Microsoft Teams

Webex Calling

Microsoft Teams

Webex Calling

Microsoft Teams

Webex Calling

Microsoft Teams

Webex Calling

Microsoft Teams

Webex Calling

Microsoft Teams

Webex Calling

Add comparison