What users are saying about
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Top Rated
2798 Ratings
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158 Ratings

Microsoft Teams

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Top Rated
2798 Ratings
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Score 8.1 out of 100

Webex Calling

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158 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Microsoft Teams

[Microsoft Teams is] perfectly suited for daily meetings of small size, about 7-20 people. It has an option for scheduling work assignments and tracking progress. The whiteboard really helps with brainstorming new ideas. It is less appropriate when team size is larger than 100. There is a lag in pings when a large number of people type at the same time. Sometimes the time lag can be as high as a couple of minutes. It is also not suitable when the presenter asks a question and looks for an answer on the chat when participants are more than 200.
Sarath Kumar Pujari | TrustRadius Reviewer

Webex Calling

Webex calling seems very well suited to retail outlets and small workshops. Whenever we have a requirement for a dect solution we push Webex ahead of the others as the solution is sound particularly with the new option of being able to pass from one base station to another. This was very much sought after by our customers and as soon as it was released we had another sign up with webex and a load of dect phones Webex just doesn't fit where customers don't want features, but do want voice mail. This seems to be a solution that is un-addressable for the Webex deployment. It is also not shining as much as it could in the soft phone only scenario, however, it still works in this environment, there are some other soft phone clients that seem to be ahead.
Erron Jones | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Microsoft Teams
7.9
Webex Calling
Task Management
Microsoft Teams
8.1
Webex Calling
Gantt Charts
Microsoft Teams
7.4
Webex Calling
Scheduling
Microsoft Teams
8.5
Webex Calling
Workflow Automation
Microsoft Teams
7.6
Webex Calling
Mobile Access
Microsoft Teams
8.7
Webex Calling
Search
Microsoft Teams
7.8
Webex Calling
Visual planning tools
Microsoft Teams
7.4
Webex Calling

Communication

Microsoft Teams
8.3
Webex Calling
Chat
Microsoft Teams
9.0
Webex Calling
Notifications
Microsoft Teams
8.3
Webex Calling
Discussions
Microsoft Teams
8.8
Webex Calling
Surveys
Microsoft Teams
7.6
Webex Calling
Internal knowledgebase
Microsoft Teams
7.6
Webex Calling
Integrates with GoToMeeting
Microsoft Teams
7.9
Webex Calling
Integrates with Gmail and Google Hangouts
Microsoft Teams
7.6
Webex Calling
Integrates with Outlook
Microsoft Teams
9.1
Webex Calling

File Sharing & Management

Microsoft Teams
8.3
Webex Calling
Versioning
Microsoft Teams
8.4
Webex Calling
Video files
Microsoft Teams
8.2
Webex Calling
Audio files
Microsoft Teams
8.2
Webex Calling
Document collaboration
Microsoft Teams
8.6
Webex Calling
Access control
Microsoft Teams
8.3
Webex Calling
Advanced security features
Microsoft Teams
8.4
Webex Calling
Integrates with Google Drive
Microsoft Teams
7.9
Webex Calling
Device sync
Microsoft Teams
8.4
Webex Calling

Cloud PBX

Microsoft Teams
Webex Calling
9.1
Hosted PBX
Microsoft Teams
Webex Calling
9.5
Multi-level Interactive Voice Response (IVR)
Microsoft Teams
Webex Calling
8.9
User templates
Microsoft Teams
Webex Calling
8.9
Call reports
Microsoft Teams
Webex Calling
9.0
Directory of employee names
Microsoft Teams
Webex Calling
9.3

Call Management

Microsoft Teams
Webex Calling
9.3
Answering rules
Microsoft Teams
Webex Calling
9.2
Call recording
Microsoft Teams
Webex Calling
9.4
Call park
Microsoft Teams
Webex Calling
9.3
Call screening
Microsoft Teams
Webex Calling
9.3
Message alerts
Microsoft Teams
Webex Calling
9.3

VoIP system collaboration

Microsoft Teams
Webex Calling
9.4
Video conferencing
Microsoft Teams
Webex Calling
9.3
Audio conferencing
Microsoft Teams
Webex Calling
9.4
Video screen sharing
Microsoft Teams
Webex Calling
9.4
Instant messaging
Microsoft Teams
Webex Calling
9.5

Mobile apps

Microsoft Teams
Webex Calling
9.2
Mobile app for iOS
Microsoft Teams
Webex Calling
9.0
Mobile app for Android
Microsoft Teams
Webex Calling
9.3

Pros

Microsoft Teams

  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Chris Gomez, SPHR | TrustRadius Reviewer

Webex Calling

  • Webex App as the soft phone for Webex Calling has a pretty solid experience
  • The deployment of the desk phones, just using activation codes is lifesaving
  • The ability to manage all the setting in one single pane of glass (Webex Control Hub) is a key aspect for the IT department.
Eduardo Viero | TrustRadius Reviewer

Cons

Microsoft Teams

  • File Storage is a little clunky for new users, there was a learning curve in understanding the difference between Channels, Teams, Files, and where to communicate. The UI could be improved.
  • The connection of the file storage with Sharepoint gets tricky, where if we edit a certain file in one location, either it sometimes mirrors the action on the other platform, but sometimes it doesn't. It created a lot of issues.
Anonymous | TrustRadius Reviewer

Webex Calling

  • It would be nice if I could log in and out quickly and easily in a calling group.
  • To improve the connection quality in the edge reception area.
  • If I reject a call on a device, everyone else stops ringing too.
Benjamin Osthoff | TrustRadius Reviewer

Likelihood to Renew

Microsoft Teams

Microsoft Teams 10.0
Based on 6 answers
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Phil Parrish | TrustRadius Reviewer

Webex Calling

No score
No answers yet
No answers on this topic

Usability

Microsoft Teams

Microsoft Teams 7.3
Based on 34 answers
Microsoft team has some amazing cool features like Whiteboard to organize some fun activities within the team where person draws and guess the drawing anonymously. Another cool feature It has emoji's reaction while having call to express reaction on some ongoing topics or, raise hand feature to being noticed by teammates. Furthermore it helps to track and communicate really well with in person either one to one or in groups.
Rishav Raj | TrustRadius Reviewer

Webex Calling

Webex Calling 10.0
Based on 2 answers
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

Microsoft Teams

Microsoft Teams 7.3
Based on 178 answers
Microsoft customer support is great, although it can be a bit of a hassle getting to a representative. Also, I have not had issues with Teams to have to give Microsoft a call, so that is positive! Microsoft also has great knowledge-based articles for information on tasks and how-tos on Teams.
Anonymous | TrustRadius Reviewer

Webex Calling

Webex Calling 7.5
Based on 4 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Implementation Rating

Microsoft Teams

Microsoft Teams 10.0
Based on 1 answer
I find everything I need for my day-to-day work.
Sarath Kumar Pujari | TrustRadius Reviewer

Webex Calling

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Teams

There are many features that I am finding on Microsoft teams, not in google workspace. The main feature that I love is remote screen sharing. While using any software every person/company always focuses on what return they get from that software and what is the pricing. In Microsoft Teams, we found free features also but at the same time, G Suite (Google Workspace) has paid plans only.
Bed Dhungana | TrustRadius Reviewer

Webex Calling

different applications due to call bundling, meetings are a more expensive choice. The software itself is fantastic because it includes typical live transcription for all calls. We find that Lawyers and Recruiting Agents appreciate this. Teams are more like something that is simple to adopt because Covid required corporations to acquire something quickly, and teams were available. So, while it doesn't exactly add up, it's all over the place.
Ahmed Elhanafy | TrustRadius Reviewer

Contract Terms and Pricing Model

Microsoft Teams

Microsoft Teams 1.0
Based on 1 answer
This program is always having some issues, like he is my dad. The attachment button is despairing, not only to me, but to the others who use this app. He is always having some problem with login in, he keeps login out from the phone, there is always an issue to open picture, and NO the internet is not the problem
Ana Petrovic | TrustRadius Reviewer

Webex Calling

No score
No answers yet
No answers on this topic

Return on Investment

Microsoft Teams

  • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
  • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
  • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
Anonymous | TrustRadius Reviewer

Webex Calling

  • This product has proven to be a better and cost-effective tool as compared to others and due to which it is not expensive for us.
  • It has a very easy-to-use interface which keeps our training costs minimum and saves our time as well.
Flavia Hayoun | TrustRadius Reviewer

Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 per month

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 user/month

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$17.001
Call + Meet Plan$25.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Teams
8.4
Webex Calling
9.1

Likelihood to Renew

Microsoft Teams
10.0
Webex Calling

Usability

Microsoft Teams
7.3
Webex Calling
10.0

Support Rating

Microsoft Teams
7.3
Webex Calling
7.5

Implementation Rating

Microsoft Teams
10.0
Webex Calling

Contract Terms and Pricing Model

Microsoft Teams
1.0
Webex Calling

Professional Services

Microsoft Teams
5.0
Webex Calling

Add comparison