Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Webex Calling
Score 8.4 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$11.95
per month per user
Pricing
Microsoft TeamsWebex Calling
Editions & Modules
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Basic Plan
$0.00
user/month
Cisco Unified Communications Manager
$0
Call Plan
$17.00
user/month
Call + Meet Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Microsoft TeamsWebex Calling
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscounts are available for non profit organizations.
More Pricing Information
Community Pulse
Microsoft TeamsWebex Calling
Considered Both Products
Microsoft Teams
Chose Microsoft Teams
Some of the reasons for preference are high participant limit in online meetings, integration with many software, working together with project management tools, keeping an archive of the files shared in the work of the teams.
Chose Microsoft Teams
Microsoft Teams is much better than WebEx for connectivity and slightly better than Zoom.
Webex Calling
Chose Webex Calling
Webex Calling is a collaborative software for calls and meeting like Microsoft Teams, but we choosed Webex Calling, for the integration with another Cisco tools like Jabber.
Chose Webex Calling
We actually use both Webex Calling and Microsoft Teams. Teams is used much more as an internal chat service. Also, one-on-one calls usually take place through Microsoft Teams. But Teams is usually very internet bandwidth heavy.
So, for calls with larger groups, calls with …
Chose Webex Calling
Webex Calling provides additional features and a greater ease of access compared to Microsoft Teams. Though teams is free, the capacity to host larger meetings with professional noise/background cancellation was not present. Webex Calling has a sense of notoriety as well, …
Chose Webex Calling
Microsoft Teams seems to have a more fresh and simple design, enhancing the user experience. The latest versions of Webex Calling also converge to some features of MS Teams. It seems to be more stable and quick than Webex Calling, at least most of the times. This applies …
Chose Webex Calling
The document sharing is better than Microsoft, and the calling features are more well done.
Chose Webex Calling
One single piece of software that also pairs with industry leading hardware for calling and collaboration. Webex combines the best of both worlds, you can use it on and off site from various devices and options , like mobile app, web browser as well as hardware and have a …
Chose Webex Calling
Webex Calling has a lot better integrations with third party apps than the rest. It's ease of use for users can't be beat and the admin control hub makes it a breeze to manage from an admin point of view.
Chose Webex Calling
We opted for Webex Calling because it is more secure than the other platforms. Also, when in calls, it does not have a limit for the number of people we have, I experienced in the other platforms that there is a time limit on the calls you can make depending on the number of …
Chose Webex Calling
Webex stacks up great against other services as it provides quality and clear audio and video while on calls, against other products that we use it provides a superior collaboration experience as it has greater video sharing capabilities than other products. It also shine at …
Chose Webex Calling
Webex Calling does very well against all their competitors. Its strength is integration with Call manager, enterprise feature set, End to End Encryption, their own phones. Most vendors use third party phones and gateways which creates extra overhead in management. Having a …
Chose Webex Calling
Have more advance feature for a business and Integrated great for Contact Center services.
Chose Webex Calling
I found the quality of the product good also it suits to our requirements well.
Chose Webex Calling
Because of all the features and setting other products don't have. the possibility to have a space for communicating with all our colleagues through chat, audios, calls, and videocalls. It's the best app
Chose Webex Calling
Webex compares pretty well against Teams, however due to the nature of our organisation and data being held within SharePoint/OneDrive. Teams provides a better solution for our internal users.
However for external users as Teams is not federated and locked down, Webex works much …
Chose Webex Calling
As discussed in the prior portion of this review, Jabber is used in conjunction with webex, not in place of it. Jabber allows for intra-firm communications via instant messaging and calls and allows users to manage calls and voicemails over computer and via email/app from …
Chose Webex Calling
We did not find GTM very user-friendly, and our package at the time did not have as many tools as Webex Calling does.
Chose Webex Calling
By using Webex Calling, it's not only the call facility that I can get. I also get feature messages, events, and many applications that can be integrated with Webex meetings. And what I know is that Zoom is only useful for holding meetings. There is no OBTP (one button to push) …
Chose Webex Calling
Our company predominantly uses MS Office. Due the integration capabilities we have recently shifted to only being offered Teams Calling. The integrations are convenient, but Teams didn't initially have the call-in ability. Even now, the Teams experience for calling in feels …
Chose Webex Calling
Webex Calling tops the list considering the overall enterprize-level communication solutions from Cisco. Rest, like Google workplace, Teams, Zoom are more in the realm of productivity tools than communication solutions
Chose Webex Calling
It's pretty much the same, I use both of them. Functionality is more or less the same, the design is a little bit different. We have some teams, who are using Teams, other ones Webex Calling, so it's a bit of a mixture, we have to use both of them, but not a big difference.
Top Pros
Top Cons
Features
Microsoft TeamsWebex Calling
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft Teams
7.2
183 Ratings
9% below category average
Webex Calling
-
Ratings
Task Management7.5138 Ratings00 Ratings
Gantt Charts6.270 Ratings00 Ratings
Scheduling7.9154 Ratings00 Ratings
Workflow Automation6.795 Ratings00 Ratings
Mobile Access8.0175 Ratings00 Ratings
Search7.4161 Ratings00 Ratings
Visual planning tools6.6112 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Microsoft Teams
7.7
192 Ratings
4% below category average
Webex Calling
-
Ratings
Chat8.8191 Ratings00 Ratings
Notifications8.0190 Ratings00 Ratings
Discussions8.5178 Ratings00 Ratings
Surveys7.2105 Ratings00 Ratings
Internal knowledgebase7.1118 Ratings00 Ratings
Integrates with GoToMeeting7.147 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.243 Ratings00 Ratings
Integrates with Outlook8.8157 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Microsoft Teams
7.4
178 Ratings
9% below category average
Webex Calling
-
Ratings
Versioning7.1122 Ratings00 Ratings
Video files7.5151 Ratings00 Ratings
Audio files7.6153 Ratings00 Ratings
Document collaboration8.1165 Ratings00 Ratings
Access control7.5149 Ratings00 Ratings
Advanced security features7.0111 Ratings00 Ratings
Integrates with Google Drive6.353 Ratings00 Ratings
Device sync8.0124 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.0
4 Ratings
1% below category average
High quality audio00 Ratings8.04 Ratings
High quality video00 Ratings8.04 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.2
4 Ratings
2% above category average
Desktop sharing00 Ratings8.24 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
7.6
4 Ratings
5% below category average
Calendar integration00 Ratings8.04 Ratings
Meeting initiation00 Ratings6.64 Ratings
Record meetings / events00 Ratings8.24 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.2
2 Ratings
7% above category average
Live chat00 Ratings8.22 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.0
3 Ratings
6% above category average
User authentication00 Ratings7.93 Ratings
Participant roles & permissions00 Ratings8.23 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.1
143 Ratings
0% below category average
Hosted PBX00 Ratings8.1106 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.9107 Ratings
Directory of employee names00 Ratings8.5135 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
7.6
148 Ratings
8% below category average
Answering rules00 Ratings8.4132 Ratings
Call recording00 Ratings8.6126 Ratings
Call park00 Ratings8.5120 Ratings
Call screening00 Ratings8.3115 Ratings
Message alerts00 Ratings8.4128 Ratings
Online Fax00 Ratings4.51 Ratings
Voicemail Transcription00 Ratings6.42 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.4
143 Ratings
2% below category average
Mobile app for iOS00 Ratings8.2127 Ratings
Mobile app for Android00 Ratings8.6115 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
7.0
4 Ratings
6% below category average
Centralized communications management00 Ratings7.74 Ratings
Team messaging00 Ratings6.84 Ratings
Team document sharing00 Ratings6.44 Ratings
Call and meeting analytics00 Ratings7.34 Ratings
Best Alternatives
Microsoft TeamsWebex Calling
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
HCL Connections
HCL Connections
Score 8.7 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft TeamsWebex Calling
Likelihood to Recommend
8.1
(270 ratings)
7.9
(161 ratings)
Likelihood to Renew
6.0
(9 ratings)
9.8
(2 ratings)
Usability
7.2
(52 ratings)
9.2
(4 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.3
(113 ratings)
8.7
(3 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
6.2
(7 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Professional Services
6.9
(7 ratings)
-
(0 ratings)
User Testimonials
Microsoft TeamsWebex Calling
Likelihood to Recommend
Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review
Cisco
I just deploy WebEx calling for one customer a few months ago and yes there was using an old infrastructure OnPrem on-premise. They have migrated to WebEx calling and they're very happy with this solution because they have some new features that they don't have with their old infrastructure. Now they have some new features even if they don't really pay for it, they have it and they are very happy. For example, they don't own a Cisco Unity server and now it's WebEx calling. They have the SVI function, they have the voicemail function and even if they don't have in mind to merge to WebEx calling in order to have these features, they have these features and they're happy to discover it and now they're using it. So it's very a good experience.
Read full review
Pros
Microsoft
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
Read full review
Cisco
  • In addition, Webex Calling makes it simple to add people and manage teams.
  • It also seamlessly integrates with a variety of other applications, making it a versatile choice.
  • Furthermore, it boasts good audio and video quality, making it ideal for conducting meetings and remote communications.
Read full review
Cons
Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Read full review
Cisco
  • It might be that we didn't have this package, but transcription capabilities were not included.
  • Sometimes, using Webex Calling would make my computer and other programs run slow
  • If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched.
Read full review
Likelihood to Renew
Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Cisco
because have been using it and its easy to configure and manage
Read full review
Usability
Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
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Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Read full review
Reliability and Availability
Microsoft
Rare, but outages do happen
Read full review
Cisco
No answers on this topic
Performance
Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
Read full review
Cisco
No answers on this topic
Support Rating
Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
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Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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Implementation Rating
Microsoft
I find everything I need for my day-to-day work.
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Cisco
No answers on this topic
Alternatives Considered
Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
Read full review
Cisco
The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used Twilio in the past, that
last part is my personal opinion.
Read full review
Contract Terms and Pricing Model
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
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Cisco
No answers on this topic
Scalability
Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
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Cisco
No answers on this topic
Professional Services
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Read full review
Cisco
No answers on this topic
Return on Investment
Microsoft
  • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
  • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
Read full review
Cisco
  • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
  • The ease of calling definitely makes it easy to coordinate across teams and geographies.
  • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
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ScreenShots

Webex Calling Screenshots

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