Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Webex Calling
Score 8.5 out of 10
N/A
Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.
$17
per month per user
Pricing
Microsoft TeamsWebex Calling
Editions & Modules
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Basic Plan
$0.00
user/month
Call Plan
$17.00
user/month
Call + Meet Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Microsoft TeamsWebex Calling
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscounts are available for non profit organizations.
More Pricing Information
Community Pulse
Microsoft TeamsWebex Calling
Considered Both Products
Microsoft Teams
Chose Microsoft Teams
Some of the reasons for preference are high participant limit in online meetings, integration with many software, working together with project management tools, keeping an archive of the files shared in the work of the teams.
Chose Microsoft Teams
Microsoft Teams is much better than WebEx for connectivity and slightly better than Zoom.
Webex Calling
Chose Webex Calling
All of these tools (Cisco Webex Calling, Microsoft Teams, and Zoom) have their strengths and weaknesses. I feel that I use Cisco Webex Calling most often even though all three of these tools are available to us. I love the personal meeting room, and think the screen sharing …
Chose Webex Calling
Webex Calling is a collaborative software for calls and meeting like Microsoft Teams, but we choosed Webex Calling, for the integration with another Cisco tools like Jabber.
Chose Webex Calling
We actually use both Webex Calling and Microsoft Teams. Teams is used much more as an internal chat service. Also, one-on-one calls usually take place through Microsoft Teams. But Teams is usually very internet bandwidth heavy.
So, for calls with larger groups, calls with …
Chose Webex Calling
Webex Calling provides additional features and a greater ease of access compared to Microsoft Teams. Though teams is free, the capacity to host larger meetings with professional noise/background cancellation was not present. Webex Calling has a sense of notoriety as well, …
Chose Webex Calling
Microsoft Teams seems to have a more fresh and simple design, enhancing the user experience. The latest versions of Webex Calling also converge to some features of MS Teams. It seems to be more stable and quick than Webex Calling, at least most of the times. This applies …
Chose Webex Calling
We did not find GTM very user-friendly, and our package at the time did not have as many tools as Webex Calling does.
Chose Webex Calling
By using Webex Calling, it's not only the call facility that I can get. I also get feature messages, events, and many applications that can be integrated with Webex meetings. And what I know is that Zoom is only useful for holding meetings. There is no OBTP (one button to push) …
Chose Webex Calling
Holds up well but ceded advantage years ago
Chose Webex Calling
Our company predominantly uses MS Office. Due the integration capabilities we have recently shifted to only being offered Teams Calling. The integrations are convenient, but Teams didn't initially have the call-in ability. Even now, the Teams experience for calling in feels …
Chose Webex Calling
Webex Calling does very well against all their competitors. Its strength is integration with Call manager, enterprise feature set, End to End Encryption, their own phones. Most vendors use third party phones and gateways which creates extra overhead in management. Having a …
Chose Webex Calling
Webex Calling tops the list considering the overall enterprize-level communication solutions from Cisco. Rest, like Google workplace, Teams, Zoom are more in the realm of productivity tools than communication solutions
Chose Webex Calling
It's pretty much the same, I use both of them. Functionality is more or less the same, the design is a little bit different. We have some teams, who are using Teams, other ones Webex Calling, so it's a bit of a mixture, we have to use both of them, but not a big difference.
Chose Webex Calling
Webex Calling is clearer, less problem with connection, its more stable when you needed it and you can go back and look at recording
Chose Webex Calling
The interface is a bit outdated vs Teams. Zoom works better for large group conference calls.
Chose Webex Calling
Not as well due to user adoption levels
Chose Webex Calling
Webex Calling does pretty well against the competition as it is high quality, easy to use, and widely used among other industries. Moreover, it is easy to set up calls, especially among larger groups, and allows us to perform features, such as presenting or discussions, with …
Chose Webex Calling
I have used Teams, Slack and Zoom and the main point where WebEx Calling stands out is its reliability and security features. Also I would like to mention the multiple calling options like call forwarding, Voicemail, DND which are not so robust in the above other applications. …
Chose Webex Calling
Webex Calling gives you the opportunity to run calls, meetings and training safely and securely, I would say teams is more of an everyday collaboration space for colleagues and business to share information and updates without the requirement to jump on a call everyday which is …
Chose Webex Calling
I was not involved in the decision making.
Chose Webex Calling
If cost is not a concern, it would definitely top the rank due to better audio and video quality and integration with lots of products. If we take a complete package of it then within its ecosystem user can easily differentiate the difference.
Chose Webex Calling
WebEx is much better to use when it comes to a large audience, no technical glitch so far and a good tool to record meetings
Chose Webex Calling
Some of the other products I've used may have a little advantage in a specific feature or platform, or cost, but no other product achieves the quality level and has a complete portfolio of solutions as Cisco.
Top Pros
Top Cons
Features
Microsoft TeamsWebex Calling
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft Teams
8.0
162 Ratings
Webex Calling
-
Ratings
Task Management8.1122 Ratings00 Ratings
Gantt Charts7.063 Ratings00 Ratings
Scheduling8.8135 Ratings00 Ratings
Workflow Automation7.783 Ratings00 Ratings
Mobile Access9.0156 Ratings00 Ratings
Search7.8142 Ratings00 Ratings
Visual planning tools7.4100 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Microsoft Teams
8.3
171 Ratings
Webex Calling
-
Ratings
Chat9.3171 Ratings00 Ratings
Notifications8.7169 Ratings00 Ratings
Discussions9.0158 Ratings00 Ratings
Surveys7.591 Ratings00 Ratings
Internal knowledgebase7.8102 Ratings00 Ratings
Integrates with GoToMeeting8.248 Ratings00 Ratings
Integrates with Gmail and Google Hangouts7.344 Ratings00 Ratings
Integrates with Outlook9.0151 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Microsoft Teams
8.1
158 Ratings
Webex Calling
-
Ratings
Versioning8.0108 Ratings00 Ratings
Video files8.1137 Ratings00 Ratings
Audio files8.1139 Ratings00 Ratings
Document collaboration8.6146 Ratings00 Ratings
Access control8.3131 Ratings00 Ratings
Advanced security features8.0101 Ratings00 Ratings
Integrates with Google Drive7.751 Ratings00 Ratings
Device sync8.4109 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.3
129 Ratings
Hosted PBX00 Ratings8.397 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.2101 Ratings
User templates00 Ratings8.1103 Ratings
Call reports00 Ratings8.2116 Ratings
Directory of employee names00 Ratings8.8121 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.6
133 Ratings
Answering rules00 Ratings8.6119 Ratings
Call recording00 Ratings8.6112 Ratings
Call park00 Ratings8.6110 Ratings
Call screening00 Ratings8.5107 Ratings
Message alerts00 Ratings8.6120 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.9
136 Ratings
Video conferencing00 Ratings8.9127 Ratings
Audio conferencing00 Ratings9.1133 Ratings
Video screen sharing00 Ratings8.8128 Ratings
Instant messaging00 Ratings8.8124 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Microsoft Teams
-
Ratings
Webex Calling
8.6
127 Ratings
Mobile app for iOS00 Ratings8.6114 Ratings
Mobile app for Android00 Ratings8.7104 Ratings
User Ratings
Microsoft TeamsWebex Calling
Likelihood to Recommend
8.6
(250 ratings)
8.2
(142 ratings)
Likelihood to Renew
9.6
(8 ratings)
9.6
(2 ratings)
Usability
8.2
(52 ratings)
9.6
(3 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.1
(191 ratings)
9.2
(4 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
5.7
(7 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Professional Services
6.4
(7 ratings)
-
(0 ratings)
User Testimonials
Microsoft TeamsWebex Calling
Likelihood to Recommend
Microsoft
Microsoft Teams is ideal for organizations where employees regularly collaborate by sharing files, working on the same documents, updating the progress, etc. This is because different file formats are supported for online editing and collaboration with the help of Microsoft Teams. Additionally, for every file which is shared among the team members, emails are not sent again and again which helps in easily managing and organizing files. It is less appropriate where the team members have to instantly reply to an urgent task as sometimes the notifications are not sent properly which may lead to a delay in the work.
Read full review
Cisco
Overall, when comparing Webex Calling with one of its main competitors, it has proven to be more stable and less prone to hang-ups. The audio and video call quality is superior, with clearer and louder sound, making it an ideal choice for remote communication. It works well across a variety of devices, both on phones and laptops. There were some issues experienced when trying to use the app with certain internet service providers, but these were resolved by switching providers. It's possible that these issues were specific to certain internet service providers.
Read full review
Pros
Microsoft
  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Read full review
Cisco
  • Ability to join via phone in the event that you don't have internet connection
  • Providing call in numbers and local global numbers
  • Chat feature allows you to communicate with the whole group or just one member if needed.
  • Background options if you want to block out your real background
  • The ability to assign additional owners in case you can't be there to manage the call and its features (i.e., recording)
  • Easy to make updates to the settings of an already scheduled meeting.
  • Let's you know when someone has joined the call (makes a sound for each person)
Read full review
Cons
Microsoft
  • I sometimes have a hard time viewing both the meeting screen and chat window at the same time.
  • There have been times when someone in a meeting will totally lose their connection.
  • At times the sound quality is not what it should be which makes it hard to hear each other.
Read full review
Cisco
  • The mobile app could use some work with regard to the integration of calendars.
  • It would be fantastic to see any improvements made to the control of background noise, regardless of the headsets that are being used and regardless of the devices.
  • Changing user locations requires removing their license. After changing location, re-licensing is possible. Voicemail and call settings are lost.
  • Multiple domain and ADFS login flexibility is missing.
Read full review
Likelihood to Renew
Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Cisco
because have been using it and its easy to configure and manage
Read full review
Usability
Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
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Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
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Reliability and Availability
Microsoft
Rare, but outages do happen
Read full review
Cisco
No answers on this topic
Performance
Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
Read full review
Cisco
No answers on this topic
Support Rating
Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
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Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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Implementation Rating
Microsoft
I find everything I need for my day-to-day work.
Read full review
Cisco
No answers on this topic
Alternatives Considered
Microsoft
I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
Read full review
Cisco
Webex Calling provides additional features and a greater ease of access compared to Microsoft Teams. Though teams is free, the capacity to host larger meetings with professional noise/background cancellation was not present. Webex Calling has a sense of notoriety as well, showing that there was an investment into a solid meeting platform for our customers.
Read full review
Contract Terms and Pricing Model
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
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Cisco
No answers on this topic
Scalability
Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
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Cisco
No answers on this topic
Professional Services
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Read full review
Cisco
No answers on this topic
Return on Investment
Microsoft
  • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
  • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
  • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
Read full review
Cisco
  • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
  • The ease of calling definitely makes it easy to coordinate across teams and geographies.
  • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
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