Microsoft Teams vs Zoom | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 141 reviews and ratings

Score 8.8 out of 10

Based on 877 reviews and ratings

Feature Rating Comparison

Microsoft Teams

8.1

Zoom

8.6

High quality audio

8.6

8.9

High quality video

8.4

9.0

Low bandwidth requirements

6.9

8.0

Mobile support

8.6

—

Microsoft Teams

8.3

Zoom

8.8

Desktop sharing

8.6

9.3

Whiteboards

8.0

8.3

Microsoft Teams

8.2

Zoom

8.4

Calendar integration

8.6

8.6

Meeting initiation

8.7

8.7

Integrates with social media

7.3

7.3

Record meetings / events

8.2

8.9

Slideshows

8.5

8.7

Microsoft Teams

8.1

Zoom

8.4

Live chat

9.1

8.7

Audience polling

7.7

8.2

Q&A

7.6

8.3

Microsoft Teams

7.8

Zoom

8.6

User authentication

8.6

8.7

Participant roles & permissions

7.6

8.7

Confidential attendee list

7.2

8.5

Pros

Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.

Read full review

Development Operations Systems Administrator

14 WestMarketing and Advertising, 501-1000 employees

View all 49 answers on this topic

Its ease of use is incredible. This helps us with clients and internal use.
The whiteboard feature and recording features are so seamless and we constantly find ourselves using it.
The settings are very easily adjustable and help us when accommodating a large number of individuals.
We've found that the audio is incredible because of the individual connection required.
Also, we love the ease of integrations with other products such as Google calendar.

Read full review

Enterprise Account Development Manager

KeyedIn Solutions, Inc.Computer Software, 51-200 employees

View all 351 answers on this topic

Cons

Integration with other applications (non-Microsoft)
Notifications could be better and more customizable
More customization of the Desktop app in general

Read full review

Verified User

Administrator in Information Technology

Aviation & Aerospace Company, 10,001+ employees

View all 49 answers on this topic

I may not be seeing it in the app, but I would love if Zoom was able to provide details about what kind of device someone is using when I try to support them. Examples include what version of a browser someone is using, what OS they're running - anything that prevents me from having to ask the same questions over and over again.

Read full review

Customer Service Representative

HatchbuckComputer Software, 11-50 employees

View all 351 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Ask the community to sound off

Zoom 9.1

Based on 13 answers

It is part of our processes and it is company-wide loved.

Read full review

Nicolas Costa Ossa

Director of Marketing & Sales

KoombeaInternet, 51-200 employees

View all 13 answers on this topic

Usability

Microsoft Teams 7.7

Based on 13 answers

For younger employees, the product is intuitive and easy to use. For others, using Microsoft Teams can be a burden. The learning curve is steep for those type of folks. We have created training material that should allow these people to get familiar with it. Once they get the hang of it, it will become their go-to app for messaging/collaboration.

Read full review

Verified User

Administrator in Information Technology

Aviation & Aerospace Company, 10,001+ employees

View all 13 answers on this topic

Zoom 9.5

Based on 12 answers

Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.

Read full review

Matthew Gardner

Co-Founder/Product

RouteThisComputer Software, 11-50 employees

View all 12 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Ask the community to sound off

Zoom 10.0

Based on 1 answer

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

Read full review

Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Ask the community to sound off

Zoom 10.0

Based on 1 answer

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

Read full review

Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Support

Microsoft Teams 7.7

Based on 11 answers

Microsoft has support that responds quickly when we reach out. They make sure all issues are fully resolved before closing a case. They really believe in Mircosoft Teams as a product so it makes sense that they help out whenever they can. The documentation for Teams is very thorough as well and has helped us in our configuration.

Read full review

Verified User

Administrator in Information Technology

Aviation & Aerospace Company, 10,001+ employees

View all 11 answers on this topic

Zoom 8.9

Based on 10 answers

Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.

Read full review

Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 10 answers on this topic

Implementation

No score

No answers yet

No answers on this topic

Ask the community to sound off

Zoom 9.6

Based on 5 answers

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

Read full review

Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 5 answers on this topic

Alternatives Considered

As a Microsoft Office user for 12+ years, Microsoft has done a lot to innovate their productivity platform. In particular, Office 365 has tons of differentiated value:

Unlimited upgrade rights to the latest versions is very impressive as no other types of productivity software provides this option.
The amount you receive in the suite is amazing, Co-authoring - allows for better productivity, Office 365 is secure by ensuring security of their cloud platform . The UI is easy to navigate through, and I have personally taught both kids and older folks how to use Office 365 in minutes. Microsoft did a great job creating a navigation pane that is easy to go through. Office Mobile is also great.

Read full review

Oluwakorede Daramola

Lead Blockchain Technology and Cryptocurrency/cryptoassets Manager

UnblockAfrica (4Stones Corporation Japan)Financial Services, 51-200 employees

View all 49 answers on this topic

Zoom is, hands down, the best video call platform available. I often recommend Zoom to folks I've seen struggling with all of Zoom's competitors. Zoom is very easy to use for MOST people. I give this a two thumbs up!

Read full review

Customer Success Manager

Auth0Information Technology and Services, 201-500 employees

View all 351 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Ask the community to sound off

Zoom 10.0

Based on 1 answer

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

Read full review

Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Return on Investment

Cost less to implement and provides good enough service.
Reduced Investment cost by almost 15%.
Easier and faster functioning has improved overall time of delivery, thereby ensuring projects meet deadline which in turn translate to higher investment returns.

Read full review

Oluwakorede Daramola

Lead Blockchain Technology and Cryptocurrency/cryptoassets Manager

UnblockAfrica (4Stones Corporation Japan)Financial Services, 51-200 employees

View all 49 answers on this topic

Definitely saves a ton of time.
Clients love seeing what I'm talking about, rather than me explaining something they can't see or that they find difficult to follow along with on their screens. Sharing is caring!

Read full review

Creative Marketing Strategist, Instructor, Moderator, Author

BLOCKbETA MarketingMarketing and Advertising, 1-10 employees

View all 351 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Microsoft Teams Editions & Modules

Microsoft Teams

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Zoom Editions & Modules

Zoom

On-premise Edition

Virtual H.323/SIP Room Connector

49/month

Business

19.99/month

SaaS Edition

Basic

$0

Pro

14.99/month

Business

19.99/month

Zoom Room Conference Room

49/month

Webinar

54.99/month

Additional Pricing Details

—

Rating Summary

Add comparison