What users are saying about
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141 Ratings
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Top Rated
877 Ratings

Microsoft Teams

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141 Ratings
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Score 8.3 out of 101

Zoom

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Top Rated
877 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Microsoft Teams

Microsoft Teams works well in regards to quickly setting up a meeting with a group, regardless of location, and collaborating. It is easy to navigate and I never have issues messaging people quickly. It can be frustrating when I am hosting a meeting on my laptop and have to also join the meeting from my phone, to avoid using my laptops native input as the microphone, and so that I can have better control over muting and my audio is a higher quality. It is not a good as other conferencing tools such as Zoom and GoToMeeting. The mobile app meeting layout is also not ideal, as the microphone and video buttons are so close, and sometimes lead to me turning on and off my video randomly instead of muting/unmuting. I actually have to lock my phone, which allows me to use the native iPhone mute/unmute call buttons to avoid this issue
No photo available

Zoom

Zoom is perfectly equipped to handle internal and external meetings. The settings that they have built-in make it so simple to adjust and have exactly the type of meeting you'd like to have. The video feature is incredible where you can interact as well as the screen-share feature. We have only run into a few problems with Zoom on the recording aspect of it so maybe consider have a separate recording running.
Kevin Knudsen profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Microsoft Teams
8.1
Zoom
8.6
High quality audio
Microsoft Teams
8.6
Zoom
8.9
High quality video
Microsoft Teams
8.4
Zoom
9.0
Low bandwidth requirements
Microsoft Teams
6.9
Zoom
8.0
Mobile support
Microsoft Teams
8.6
Zoom

Screen Sharing

Microsoft Teams
8.3
Zoom
8.8
Desktop sharing
Microsoft Teams
8.6
Zoom
9.3
Whiteboards
Microsoft Teams
8.0
Zoom
8.3

Online Meetings / Events

Microsoft Teams
8.2
Zoom
8.4
Calendar integration
Microsoft Teams
8.6
Zoom
8.6
Meeting initiation
Microsoft Teams
8.7
Zoom
8.7
Integrates with social media
Microsoft Teams
7.3
Zoom
7.3
Record meetings / events
Microsoft Teams
8.2
Zoom
8.9
Slideshows
Microsoft Teams
8.5
Zoom
8.7

Online Events Collaboration

Microsoft Teams
8.1
Zoom
8.4
Live chat
Microsoft Teams
9.1
Zoom
8.7
Audience polling
Microsoft Teams
7.7
Zoom
8.2
Q&A
Microsoft Teams
7.6
Zoom
8.3

Online Events Security

Microsoft Teams
7.8
Zoom
8.6
User authentication
Microsoft Teams
8.6
Zoom
8.7
Participant roles & permissions
Microsoft Teams
7.6
Zoom
8.7
Confidential attendee list
Microsoft Teams
7.2
Zoom
8.5

Pros

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak profile photo

Zoom

  • Its ease of use is incredible. This helps us with clients and internal use.
  • The whiteboard feature and recording features are so seamless and we constantly find ourselves using it.
  • The settings are very easily adjustable and help us when accommodating a large number of individuals.
  • We've found that the audio is incredible because of the individual connection required.
  • Also, we love the ease of integrations with other products such as Google calendar.
Kevin Knudsen profile photo

Cons

Microsoft Teams

  • Integration with other applications (non-Microsoft)
  • Notifications could be better and more customizable
  • More customization of the Desktop app in general
No photo available

Zoom

  • I may not be seeing it in the app, but I would love if Zoom was able to provide details about what kind of device someone is using when I try to support them. Examples include what version of a browser someone is using, what OS they're running - anything that prevents me from having to ask the same questions over and over again.
Eric Weiss profile photo

Likelihood to Renew

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.1
Based on 13 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

Microsoft Teams

Microsoft Teams 7.7
Based on 13 answers
For younger employees, the product is intuitive and easy to use. For others, using Microsoft Teams can be a burden. The learning curve is steep for those type of folks. We have created training material that should allow these people to get familiar with it. Once they get the hang of it, it will become their go-to app for messaging/collaboration.
No photo available

Zoom

Zoom 9.5
Based on 12 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Microsoft Teams

Microsoft Teams 7.7
Based on 11 answers
Microsoft has support that responds quickly when we reach out. They make sure all issues are fully resolved before closing a case. They really believe in Mircosoft Teams as a product so it makes sense that they help out whenever they can. The documentation for Teams is very thorough as well and has helped us in our configuration.
No photo available

Zoom

Zoom 8.9
Based on 10 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo

Implementation

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 5 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Microsoft Teams

As a Microsoft Office user for 12+ years, Microsoft has done a lot to innovate their productivity platform. In particular, Office 365 has tons of differentiated value:
  • Unlimited upgrade rights to the latest versions is very impressive as no other types of productivity software provides this option.
  • The amount you receive in the suite is amazing, Co-authoring - allows for better productivity, Office 365 is secure by ensuring security of their cloud platform . The UI is easy to navigate through, and I have personally taught both kids and older folks how to use Office 365 in minutes. Microsoft did a great job creating a navigation pane that is easy to go through. Office Mobile is also great.
Oluwakorede Daramola profile photo

Zoom

Zoom is, hands down, the best video call platform available. I often recommend Zoom to folks I've seen struggling with all of Zoom's competitors. Zoom is very easy to use for MOST people. I give this a two thumbs up!
Peter Filias profile photo

Scalability

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Microsoft Teams

  • Cost less to implement and provides good enough service.
  • Reduced Investment cost by almost 15%.
  • Easier and faster functioning has improved overall time of delivery, thereby ensuring projects meet deadline which in turn translate to higher investment returns.
Oluwakorede Daramola profile photo

Zoom

  • Definitely saves a ton of time.
  • Clients love seeing what I'm talking about, rather than me explaining something they can't see or that they find difficult to follow along with on their screens. Sharing is caring!
Robbin Block profile photo

Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Microsoft Teams
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison