Based on 935 reviews and ratings
Based on 1946 reviews and ratings
Microsoft Teams is a collaboration tool designed to streamline internal communication. Zoom began as a tool dedicated to high-quality video conferencing, but recent updates have added new communication and collaboration features.
Microsoft Teams is a popular choice for businesses that use Office 365 products. It is packaged in with the Office 365 suite and syncs up well with other Microsoft technologies. Zoom is primarily used by companies that need high-quality video conferencing with minimal setup for both employees and external users. Some companies use both Microsoft Teams and Zoom: Microsoft Teams for its chat features and Office 365 integrations, and Zoom for web conferencing.
Microsoft Teams is used mostly by mid-sized companies and large enterprises, likely due to its inclusion with the Office 365 suite. Zoom, on the other hand, is popular with businesses of all sizes, likely due to its low barrier to entry and emerging ubiquity as a go-to video chat solution.
Microsoft Teams and Zoom both provide web conferencing and chat features, but they still have unique distinctions that set them apart from each other.
Microsoft Teams’s collaboration features benefit greatly from the software’s Office 365 integration. For example, multiple users can simultaneously view or edit Word, Excel, PowerPoint, and Visio files within Microsoft Teams. Recent updates have added more privacy, usability, and administration features to the platform’s video conferencing. Granular lobby control, increased meeting capacity, customizable video backgrounds, improved support for in-browser meetings, and virtual whiteboard tools help make Microsoft Teams a more robust option for remote workplaces and large virtual meetings.
Zoom’s simple, high-quality video and audio conferencing is its core feature. Zoom makes for easy conferencing even with users that are not part of the company account. Zoom also provides features such as multiple screen sharing to support web-based presentations. Recent updates have added more features to round out the software, such as a channel-based chat interface (similar to applications like Slack) and a calendar pane that integrates with both Google and Office 365 calendars.
Microsoft Teams and Zoom both provide strong features in their area of expertise, but they also have some limitations that can impact their effectiveness.
Microsoft Teams loses some of its utility if a business is not using the Microsoft suite of office software. This is important to consider as Microsoft Teams also lacks many third-party integrations. Microsoft Teams can also suffer from a clunky UI and a steep learning curve, leading to frustration if users aren’t properly trained on how to use the software.
Zoom has powerful web conferencing features but is missing some of the collaboration features that Microsoft Teams has, such as live document editing. Zoom also experiences some performance issues with international conferences if the connection is less than perfect. Some platforms, such as Chromebook, may be lacking polish or feature parity with other versions of Zoom. Lastly, the free pricing plan for Zoom has a time limit of 40 minutes on group conferences.
Both Microsoft Teams and Zoom offer a free version of their software with limited functionality.
Microsoft Teams is included in Office 365, which has three tiers of pricing. The Business Basic tier is $5.00 per user per month and includes a small number of Office services including Teams and SharePoint. The Business Standard plan costs $12.50 per user per month and includes the Microsoft Office Suite (Word, Excel, etc.). Lastly, the Office 365 E3 plan costs $20.00 per user per month and includes advanced security protection and support for hosting online events with up to 10,000 attendees. All Microsoft Team’s plans require a one year commitment.
Zoom’s Basic pricing tier is free and allows unlimited one-on-one meetings and 40-minute group meetings with up to 100 participants. The Pro pricing tier costs $15.00 per license per month and allows meetings as long as 24 hours. The Business tier costs $20.00 per license per month and includes custom branding and SSO options, with group meetings of up to 300 participants. Lastly, the Zoom United Business tier costs $30.00 per license per month and requires at least 10 licenses. This plan includes unlimited cloud storage and phone features.
Which is Right For You?
Microsoft Teams is a good choice for organizations that already use the Office 365 suite. Microsoft Teams easily integrates with Microsoft’s office suite of products as well as other software such as SharePoint. Lastly, Microsoft Teams is great for businesses that can make use of the collaboration features such as the live chat function.
Zoom is ideal for businesses that want the best quality audio and video conferencing available. Additionally, Zoom might be preferable for businesses that conference with people outside the company network frequently, as it is simple to set up outside audio/video meetings. Zoom may also be a good choice for small businesses that can make best-use of its free version.
Provided by the TrustRadius Research Team
Published on April 24, 2020
Likelihood to Recommend
Feature Rating Comparison
Visual planning tools
Integrates with GoToMeeting
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Advanced security features
Integrates with Google Drive
High quality audio
High quality video
Low bandwidth requirements
Integrates with social media
Record meetings / events
Participant roles & permissions
Confidential attendee list
- It allows all of the documents for a project to be stored on the cloud and updated in real time, instead of on a network drive where changes are more difficult to track.
- It allows teams to keep their communication and project files centralized, instead of in disparate places.
- It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
- Dashboard is fantasitic. Can access real time information to troubleshoot calls.
- Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
- Tickets get resolved quickly.
- Feature requests are realized quickly.
- A taskbar widget that allows replies from right clicking the taskbar icon.
- more GIF engines beyond GIPHY, or a native GIPHY interface complete with mood categories.
- Recent Chats column collapsible to bubbles with initial before disappearing when narrowing the window, similar to Apple iMessage on Mac software.
- There are a few areas of the Zoom Phone functionality that I feel like need improving, such as the 911-calling capabilities and some of the call center solutions.
- Some of the ways in which Zoom interacts with other hardware, such as Cisco room kits and Advocor conference systems, leaves a little to be desired. Those that are partnering with Zoom to bring the meeting conference experience to the next level need to have the "bugs worked out" before launching their products.
Likelihood to Renew
Reliability and Availability
Return on Investment
- Strong ROI- simple to use, makes inter-office communication simple.
- Like the ease of use/layout of the iPhone app.
- Great for video calling, screen shares, audio quality is great - saves time and hassle that can be found with many meeting software services.
- Allowed for us to start meetings at a faster speed especially with its Slack integration.
- Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
- Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Premium Consulting/Integration Services—
Entry-level set up fee?
Microsoft Teams Editions & Modules
|Microsoft 365 Business Basic||$5.001|
|Microsoft 365 Business Standard||$12.501|
|Office 365 E3||$20.001|
- Per Month
Additional Pricing DetailsDiscounts are available for non profit organizations.
Premium Consulting/Integration Services
Entry-level set up fee?
Zoom Editions & Modules
|Virtual H.323/SIP Room Connector||49/month|
|Zoom Room Conference Room||49/month|