What users are saying about
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281 Ratings
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Top Rated
1260 Ratings

Microsoft Teams

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281 Ratings
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Score 8.3 out of 101

Zoom

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Top Rated
1260 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Likelihood to Recommend

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer profile photo

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder profile photo

Pros

Microsoft Teams

  • The call quality is really good. I rarely have connectivity issues with MS Teams.
  • I love that I am able to share cloud versions of Word/Excel docs and it is housed within my chat or within my "team" that I create.
  • MS Teams screen sharing functionality is easy to use and not glitchy. I feel like it is straightforward and even first time users can figure out how to do it.
No photo available

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson profile photo

Cons

Microsoft Teams

  • Adding new users isn't instantaneous. I've found after approving a new user to join an existing Team, it can still take a few hours before they have access to the SharePoint documents. Everything else is pretty quick, but the document availability takes a few hours to propagate.
  • If you're a guest on another companies Teams site, switching between companies isn't smooth. Basically, you can exist in both at the same time, even if you're the same email/user for each one. You can only have one company open at any time. As a workaround, you can have multiple instances open in multiple browsers, but I typically use the locally installed software as my preferred usage over the web client.
  • Good and bad, you can almost add too much to a Team. What I mean is all the add-on integrations, Conversations, Files, Wiki, Planner, OneNote, Power BI, on and on. Sometimes it can be a big overwhelming all the choices you can make. But there's nothing wrong as much using it for Chat. Even just that is incredibly useful.
No photo available

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith profile photo

Likelihood to Renew

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.3
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

Microsoft Teams

Microsoft Teams 7.7
Based on 17 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio profile photo

Zoom

Zoom 9.6
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Microsoft Teams

Microsoft Teams 7.7
Based on 45 answers
One of the things that Teams does incredibly well is ask after each video or audio call how the call quality was. It gives you an opportunity to give immediate feedback to their support teams about what the quality was like during the call and how it could have been better. I really like that.
No photo available

Zoom

Zoom 9.1
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo

Implementation

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Microsoft Teams

Teams is like 100x better than Microsoft Lync for Mac. I also like how easy it is to manage threads and replies in Teams, similarly to Flowdock and Slack. I think that Slack offers better integrations, makes it easier to share files, has a better UI, is overall easier to use, but doesn't have as good web conferencing as Teams
No photo available

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty profile photo

Scalability

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Microsoft Teams

  • The more employees using Teams, the better value the company will get (especially from increased work productivity).
  • Little investment due to Microsoft 365 Enterprise & Office 365 bundling.
  • With little to no time to implement Teams, the tool can have an instant ROI effect, but initially, user adoption and training can be slow to start.
Justin Pink profile photo

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin profile photo

Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Add comparison