Based on 504 reviews and ratings
Based on 1567 reviews and ratings
Microsoft Teams is a collaboration tool designed to improve internal communication. Zoom is a web conferencing software that facilitates high-performance video and audio conferencing both internally and externally.
Microsoft Teams is a popular choice for businesses that use Office 365 products. It is packaged in with the Office 365 suite and syncs up well with other Microsoft technologies. Zoom is used by companies that are looking for high-quality video conferencing that is easy to set up for both employees and external users.
Some companies make use of both Microsoft Teams and Zoom. These companies use Microsoft Teams for its chat features and its integrations with Office 365 and use Zoom for all their web conferencing.
Microsoft Teams and Zoom both provide web conferencing features, but also have unique features that set them apart.
Microsoft Teams includes a robust chat service that allows users to communicate quickly without setting up a conference. Syncing with Office 365 also makes collaboration easy by allowing file sharing and calendar support. Microsoft’s feature set is focused around perfecting internal communication.
Zoom is focused on video and audio conferencing. Zoom makes for easy conferencing even with users that are not part of the company account. Zoom also provides features such as multiple screen sharing to support web-based presentations. Lastly, Zoom web conferences boast high-quality video and audio.
Microsoft Teams and Zoom both provide strong features in their area of expertise, but they also have some limitations that can impact their effectiveness.
Microsoft Teams loses some of its utility if a business is not using the Microsoft suite of office software. This is important to consider as Microsoft Teams also lacks many third-party integrations. Additionally, Microsoft Teams is missing some advanced conferencing features like multiple screen share.
Zoom has powerful web conferencing features but is missing some of the collaboration features that Microsoft Teams has, such as the chat feature. Zoom also experiences some performance issues with international conferences if the connection is less than perfect. Lastly, The free pricing plan for Zoom has a time limit of 40 minutes on group conferences.
Both Microsoft Teams and Zoom offer a free version of their software with limited functionality.
Microsoft Teams is included in Office 365, which has three tiers of pricing. The cheapest option is $5.00 per user per month and includes a small number of Office services including Teams and SharePoint. The Office 365 Business Premium plan costs $12.50 per user per month and includes the Microsoft Office Suite (Word, Excel, etc.). Lastly, the Microsoft 365 Business Plan costs $20.00 per user per month and includes advanced security protection. All Microsoft Team’s plans require a one year commitment.
Zoom’s Pro pricing tier costs $15.00 per host per month and allows meetings as long as 24 hours. The business tier costs $20.00 per host per month and includes custom branding. Lastly, the enterprise tier costs $20.00 per host per month and requires at least 50 hosts. This plan includes unlimited cloud storage.
Which is Right For You?
Microsoft Teams is a good choice for organizations that use Microsoft software. Microsoft Teams easily integrates with Microsoft’s office suite of products as well as other software such as SharePoint. Lastly, Microsoft Teams is great for businesses that can make use of the collaboration features such as the live chat function.
Zoom is ideal for businesses that want the best quality audio and video conferencing available. Additionally, Zoom might be preferable for businesses that conference with people outside the company network frequently, as it is simple to set up outside audio/video meetings. Zoom may also be a good choice for small businesses that can make best use of its free version.
Provided by the TrustRadius Research Team
Published on April 24, 2020
Likelihood to Recommend
Feature Rating Comparison
Visual planning tools
Integrates with GoToMeeting
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Advanced security features
Integrates with Google Drive
High quality audio
High quality video
Low bandwidth requirements
Integrates with social media
Record meetings / events
Participant roles & permissions
Confidential attendee list
- Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
- The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
- Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
- It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
- Dashboard is fantasitic. Can access real time information to troubleshoot calls.
- Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
- Tickets get resolved quickly.
- Feature requests are realized quickly.
- Lack of rollout plans from MS that businesses can use to improve user adoption.
- Slack still has more connectors.
- Meetings could more intuitive and most of the screen is just pictures of people.
- The desktop application is very large and absorbs a lot of system resources.
- Multiple users cannot share screens at once, one at a time only.
- Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
- When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Likelihood to Renew
Reliability and Availability
Return on Investment
- We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
- We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
- Allowed for us to start meetings at a faster speed especially with its Slack integration.
- Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
- Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Premium Consulting/Integration Services—
Entry-level set up fee?
Microsoft Teams Editions & Modules
Additional Pricing Details—
Premium Consulting/Integration Services
Entry-level set up fee?
Zoom Editions & Modules
|Virtual H.323/SIP Room Connector||49/month|
|Zoom Room Conference Room||49/month|