Microsoft Teams vs Zoom

• The call quality is really good. I rarely have connectivity issues with MS Teams.
• I love that I am able to share cloud versions of Word/Excel docs and it is housed within my chat or within my "team" that I create.
• MS Teams screen sharing functionality is easy to use and not glitchy. I feel like it is straightforward and even first time users can figure out how to do it.

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• It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
• Dashboard is fantasitic. Can access real time information to troubleshoot calls.
• Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
• Tickets get resolved quickly.
• Feature requests are realized quickly.

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• Adding new users isn't instantaneous. I've found after approving a new user to join an existing Team, it can still take a few hours before they have access to the SharePoint documents. Everything else is pretty quick, but the document availability takes a few hours to propagate.
• If you're a guest on another companies Teams site, switching between companies isn't smooth. Basically, you can exist in both at the same time, even if you're the same email/user for each one. You can only have one company open at any time. As a workaround, you can have multiple instances open in multiple browsers, but I typically use the locally installed software as my preferred usage over the web client.
• Good and bad, you can almost add too much to a Team. What I mean is all the add-on integrations, Conversations, Files, Wiki, Planner, OneNote, Power BI, on and on. Sometimes it can be a big overwhelming all the choices you can make. But there's nothing wrong as much using it for Chat. Even just that is incredibly useful.

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• When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.

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• The more employees using Teams, the better value the company will get (especially from increased work productivity).
• Little investment due to Microsoft 365 Enterprise & Office 365 bundling.
• With little to no time to implement Teams, the tool can have an instant ROI effect, but initially, user adoption and training can be slow to start.

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• Allowed for us to start meetings at a faster speed especially with its Slack integration.
• Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
• Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.

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