What users are saying about
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Top Rated
504 Ratings
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Top Rated
1567 Ratings

Microsoft Teams

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Top Rated
504 Ratings
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Score 8.4 out of 100

Zoom

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1567 Ratings
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Score 8.9 out of 100

Highlights

Microsoft Teams is a collaboration tool designed to improve internal communication. Zoom is a web conferencing software that facilitates high-performance video and audio conferencing both internally and externally.

Microsoft Teams is a popular choice for businesses that use Office 365 products. It is packaged in with the Office 365 suite and syncs up well with other Microsoft technologies. Zoom is used by companies that are looking for high-quality video conferencing that is easy to set up for both employees and external users.

Some companies make use of both Microsoft Teams and Zoom. These companies use Microsoft Teams for its chat features and its integrations with Office 365 and use Zoom for all their web conferencing.

Features

Microsoft Teams and Zoom both provide web conferencing features, but also have unique features that set them apart.

Microsoft Teams includes a robust chat service that allows users to communicate quickly without setting up a conference. Syncing with Office 365 also makes collaboration easy by allowing file sharing and calendar support. Microsoft’s feature set is focused around perfecting internal communication.

Zoom is focused on video and audio conferencing. Zoom makes for easy conferencing even with users that are not part of the company account. Zoom also provides features such as multiple screen sharing to support web-based presentations. Lastly, Zoom web conferences boast high-quality video and audio.

Limitations

Microsoft Teams and Zoom both provide strong features in their area of expertise, but they also have some limitations that can impact their effectiveness.

Microsoft Teams loses some of its utility if a business is not using the Microsoft suite of office software. This is important to consider as Microsoft Teams also lacks many third-party integrations. Additionally, Microsoft Teams is missing some advanced conferencing features like multiple screen share.

Zoom has powerful web conferencing features but is missing some of the collaboration features that Microsoft Teams has, such as the chat feature. Zoom also experiences some performance issues with international conferences if the connection is less than perfect. Lastly, The free pricing plan for Zoom has a time limit of 40 minutes on group conferences.

Pricing

Both Microsoft Teams and Zoom offer a free version of their software with limited functionality.

Microsoft Teams is included in Office 365, which has three tiers of pricing. The cheapest option is $5.00 per user per month and includes a small number of Office services including Teams and SharePoint. The Office 365 Business Premium plan costs $12.50 per user per month and includes the Microsoft Office Suite (Word, Excel, etc.). Lastly, the Microsoft 365 Business Plan costs $20.00 per user per month and includes advanced security protection. All Microsoft Team’s plans require a one year commitment.

Zoom’s Pro pricing tier costs $15.00 per host per month and allows meetings as long as 24 hours. The business tier costs $20.00 per host per month and includes custom branding. Lastly, the enterprise tier costs $20.00 per host per month and requires at least 50 hosts. This plan includes unlimited cloud storage.

Which is Right For You?

Microsoft Teams is a good choice for organizations that use Microsoft software. Microsoft Teams easily integrates with Microsoft’s office suite of products as well as other software such as SharePoint. Lastly, Microsoft Teams is great for businesses that can make use of the collaboration features such as the live chat function.

Zoom is ideal for businesses that want the best quality audio and video conferencing available. Additionally, Zoom might be preferable for businesses that conference with people outside the company network frequently, as it is simple to set up outside audio/video meetings. Zoom may also be a good choice for small businesses that can make best use of its free version.

Likelihood to Recommend

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Microsoft Teams
7.3
Zoom
Task Management
Microsoft Teams
7.5
Zoom
Gantt Charts
Microsoft Teams
6.0
Zoom
Scheduling
Microsoft Teams
7.4
Zoom
Workflow Automation
Microsoft Teams
7.0
Zoom
Mobile Access
Microsoft Teams
8.6
Zoom
Search
Microsoft Teams
7.7
Zoom
Visual planning tools
Microsoft Teams
6.5
Zoom

Communication

Microsoft Teams
7.9
Zoom
Chat
Microsoft Teams
9.0
Zoom
Notifications
Microsoft Teams
8.2
Zoom
Discussions
Microsoft Teams
8.6
Zoom
Surveys
Microsoft Teams
7.6
Zoom
Internal knowledgebase
Microsoft Teams
7.3
Zoom
Integrates with GoToMeeting
Microsoft Teams
7.0
Zoom
Integrates with Gmail and Google Hangouts
Microsoft Teams
6.8
Zoom
Integrates with Outlook
Microsoft Teams
8.9
Zoom

File Sharing & Management

Microsoft Teams
8.2
Zoom
Versioning
Microsoft Teams
8.2
Zoom
Video files
Microsoft Teams
8.3
Zoom
Audio files
Microsoft Teams
8.4
Zoom
Document collaboration
Microsoft Teams
8.3
Zoom
Access control
Microsoft Teams
7.8
Zoom
Advanced security features
Microsoft Teams
7.7
Zoom
Integrates with Google Drive
Microsoft Teams
8.2
Zoom
Device sync
Microsoft Teams
8.7
Zoom

Performance & Compatibility of Online Events Software

Microsoft Teams
Zoom
8.2
High quality audio
Microsoft Teams
Zoom
8.9
High quality video
Microsoft Teams
Zoom
9.0
Low bandwidth requirements
Microsoft Teams
Zoom
7.9
Mobile support
Microsoft Teams
Zoom
7.0

Screen Sharing

Microsoft Teams
Zoom
8.8
Desktop sharing
Microsoft Teams
Zoom
9.3
Whiteboards
Microsoft Teams
Zoom
8.4

Online Meetings / Events

Microsoft Teams
Zoom
8.6
Calendar integration
Microsoft Teams
Zoom
8.6
Meeting initiation
Microsoft Teams
Zoom
8.9
Integrates with social media
Microsoft Teams
Zoom
7.7
Record meetings / events
Microsoft Teams
Zoom
9.0
Slideshows
Microsoft Teams
Zoom
8.9

Online Events Collaboration

Microsoft Teams
Zoom
8.5
Live chat
Microsoft Teams
Zoom
8.8
Audience polling
Microsoft Teams
Zoom
8.4
Q&A
Microsoft Teams
Zoom
8.4

Online Events Security

Microsoft Teams
Zoom
8.7
User authentication
Microsoft Teams
Zoom
8.8
Participant roles & permissions
Microsoft Teams
Zoom
8.7
Confidential attendee list
Microsoft Teams
Zoom
8.5

Pros

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Microsoft Teams

Microsoft Teams 7.4
Based on 18 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 15 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Microsoft Teams

Microsoft Teams 7.8
Based on 88 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

Zoom

Zoom 9.3
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Microsoft Teams

Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs the functions of Skype and also integrates many other features integral to applications like Slack, Webex Teams, and Yammer. Teams also has the added benefit of being connected within the Microsoft network of apps. Users can leverage the powerful cloud computing of O365 in order to access other materials stored on the shared platform. This is a huge benefit of staying within the same ecosystem.
Joshua Melder | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Microsoft Teams

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Microsoft Teams

  • We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
  • We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
Michael Eberhard | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Microsoft Teams
      8.3
      Zoom
      9.2

      Likelihood to Renew

      Microsoft Teams
      Zoom
      9.4

      Usability

      Microsoft Teams
      7.4
      Zoom
      9.7

      Reliability and Availability

      Microsoft Teams
      Zoom
      10.0

      Performance

      Microsoft Teams
      Zoom
      10.0

      Support Rating

      Microsoft Teams
      7.8
      Zoom
      9.3

      Implementation Rating

      Microsoft Teams
      Zoom
      9.7

      Scalability

      Microsoft Teams
      Zoom
      10.0

      Add comparison