What users are saying about
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Top Rated
3599 Ratings
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Top Rated
4180 Ratings

Microsoft Teams

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Top Rated
3599 Ratings
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Score 8.1 out of 100

Zoom

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Top Rated
4180 Ratings
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Score 8.4 out of 100

Highlights

Microsoft Teams is a collaboration tool designed to streamline internal communication. Zoom began as a tool dedicated to high-quality video conferencing, but recent updates have added new communication and collaboration features.

Microsoft Teams is a popular choice for businesses that use Office 365 products. It is packaged in with the Office 365 suite and syncs up well with other Microsoft technologies. Zoom is primarily used by companies that need high-quality video conferencing with minimal setup for both employees and external users. Some companies use both Microsoft Teams and Zoom: Microsoft Teams for its chat features and Office 365 integrations, and Zoom for web conferencing.

Microsoft Teams is used mostly by mid-sized companies and large enterprises, likely due to its inclusion with the Office 365 suite. Zoom, on the other hand, is popular with businesses of all sizes, likely due to its low barrier to entry and emerging ubiquity as a go-to video chat solution.

Features

Microsoft Teams and Zoom both provide web conferencing and chat features, but they still have unique distinctions that set them apart from each other.

Microsoft Teams’s collaboration features benefit greatly from the software’s Office 365 integration. For example, multiple users can simultaneously view or edit Word, Excel, PowerPoint, and Visio files within Microsoft Teams. Recent updates have added more privacy, usability, and administration features to the platform’s video conferencing. Granular lobby control, increased meeting capacity, customizable video backgrounds, improved support for in-browser meetings, and virtual whiteboard tools help make Microsoft Teams a more robust option for remote workplaces and large virtual meetings.

Zoom’s simple, high-quality video and audio conferencing is its core feature. Zoom makes for easy conferencing even with users that are not part of the company account. Zoom also provides features such as multiple screen sharing to support web-based presentations. Recent updates have added more features to round out the software, such as a channel-based chat interface (similar to applications like Slack) and a calendar pane that integrates with both Google and Office 365 calendars.

Limitations

Microsoft Teams and Zoom both provide strong features in their area of expertise, but they also have some limitations that can impact their effectiveness.

Microsoft Teams loses some of its utility if a business is not using the Microsoft suite of office software. This is important to consider as Microsoft Teams also lacks many third-party integrations. Microsoft Teams can also suffer from a clunky UI and a steep learning curve, leading to frustration if users aren’t properly trained on how to use the software.

Zoom has powerful web conferencing features but is missing some of the collaboration features that Microsoft Teams has, such as live document editing. Zoom also experiences some performance issues with international conferences if the connection is less than perfect. Some platforms, such as Chromebook, may be lacking polish or feature parity with other versions of Zoom. Lastly, the free pricing plan for Zoom has a time limit of 40 minutes on group conferences.

Pricing

Both Microsoft Teams and Zoom offer a free version of their software with limited functionality.

Microsoft Teams is included in Office 365, which has three tiers of pricing. The Business Basic tier is $5.00 per user per month and includes a small number of Office services including Teams and SharePoint. The Business Standard plan costs $12.50 per user per month and includes the Microsoft Office Suite (Word, Excel, etc.). Lastly, the Office 365 E3 plan costs $20.00 per user per month and includes advanced security protection and support for hosting online events with up to 10,000 attendees. All Microsoft Team’s plans require a one year commitment.

Zoom’s Basic pricing tier is free and allows unlimited one-on-one meetings and 40-minute group meetings with up to 100 participants. The Pro pricing tier costs $15.00 per license per month and allows meetings as long as 24 hours. The Business tier costs $20.00 per license per month and includes custom branding and SSO options, with group meetings of up to 300 participants. Lastly, the Zoom United Business tier costs $30.00 per license per month and requires at least 10 licenses. This plan includes unlimited cloud storage and phone features.

Which is Right For You?

Microsoft Teams is a good choice for organizations that already use the Office 365 suite. Microsoft Teams easily integrates with Microsoft’s office suite of products as well as other software such as SharePoint. Lastly, Microsoft Teams is great for businesses that can make use of the collaboration features such as the live chat function.

Zoom is ideal for businesses that want the best quality audio and video conferencing available. Additionally, Zoom might be preferable for businesses that conference with people outside the company network frequently, as it is simple to set up outside audio/video meetings. Zoom may also be a good choice for small businesses that can make best-use of its free version.

Feature Set Ratings

    Project Management

    7.9

    Microsoft Teams

    79%

    Zoom

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    8.0
    80%
    111 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    55 Ratings
    N/A
    0 Ratings

    Scheduling

    8.7
    87%
    120 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.6
    76%
    77 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.8
    88%
    140 Ratings
    N/A
    0 Ratings

    Search

    7.7
    77%
    128 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.3
    73%
    91 Ratings
    N/A
    0 Ratings

    Communication

    8.3

    Microsoft Teams

    83%

    Zoom

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 8/8 features

    Chat

    9.2
    92%
    154 Ratings
    N/A
    0 Ratings

    Notifications

    8.5
    85%
    153 Ratings
    N/A
    0 Ratings

    Discussions

    8.9
    89%
    143 Ratings
    N/A
    0 Ratings

    Surveys

    7.5
    75%
    79 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.6
    76%
    90 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    8.0
    80%
    43 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.3
    73%
    39 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.1
    91%
    135 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.1

    Microsoft Teams

    81%

    Zoom

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    8.1
    81%
    98 Ratings
    N/A
    0 Ratings

    Video files

    8.0
    80%
    123 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    123 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    131 Ratings
    N/A
    0 Ratings

    Access control

    8.3
    83%
    118 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.2
    82%
    92 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    7.6
    76%
    46 Ratings
    N/A
    0 Ratings

    Device sync

    8.3
    83%
    95 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.6
    86%
    689 Ratings

    High quality video

    N/A
    0 Ratings
    8.6
    86%
    691 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.6
    76%
    615 Ratings

    Mobile support

    N/A
    0 Ratings
    8.6
    86%
    90 Ratings

    Screen Sharing

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.6

    Zoom

    86%
    Zoom ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    9.0
    90%
    684 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.2
    82%
    450 Ratings

    Online Meetings / Events

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.4
    84%
    613 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    671 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.8
    78%
    293 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.8
    88%
    644 Ratings

    Slideshows

    N/A
    0 Ratings
    8.3
    83%
    466 Ratings

    Online Events Collaboration

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.8
    88%
    586 Ratings

    Audience polling

    N/A
    0 Ratings
    8.2
    82%
    379 Ratings

    Q&A

    N/A
    0 Ratings
    8.4
    84%
    424 Ratings

    Online Events Security

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.3
    83%
    503 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    555 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.3
    83%
    393 Ratings

    Attribute Ratings

    • Microsoft Teams is rated higher in 1 area: Likelihood to Renew
    • Zoom is rated higher in 5 areas: Likelihood to Recommend, Usability, Support Rating, Contract Terms and Pricing Model, Professional Services
    • Microsoft Teams and Zoom are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    8.4

    Microsoft Teams

    84%
    234 Ratings
    8.9

    Zoom

    89%
    705 Ratings

    Likelihood to Renew

    9.7

    Microsoft Teams

    97%
    8 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    8.1

    Microsoft Teams

    81%
    55 Ratings
    8.8

    Zoom

    88%
    39 Ratings

    Availability

    Microsoft Teams

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    Microsoft Teams

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    7.9

    Microsoft Teams

    79%
    197 Ratings
    8.3

    Zoom

    83%
    53 Ratings

    Implementation Rating

    10.0

    Microsoft Teams

    100%
    2 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Contract Terms and Pricing Model

    6.3

    Microsoft Teams

    63%
    9 Ratings
    7.7

    Zoom

    77%
    15 Ratings

    Product Scalability

    Microsoft Teams

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    6.9

    Microsoft Teams

    69%
    9 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Likelihood to Recommend

    Microsoft Teams

    Microsoft Teams is useful in the following scenarios. 1. It's useful for instant messaging where you can seamlessly connect with your colleagues using the chat feature. 2. Presence\Availability status of the colleagues can be seen which could be useful in deciding whether it's the right time now to contact the other person. 3. It can be used for making voice and video calls. 4. It can be used for presentation sharing.
    RAJESH VENGILOT | TrustRadius Reviewer

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Randy Palmer | TrustRadius Reviewer

    Pros

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Chris Gomez, SPHR | TrustRadius Reviewer

    Zoom

    • The ease of hosting & joining meetings with a simple URL.
    • The ability to screen-share and share control of screens seamlessly makes collaboration even better.
    • Participants limit in a zoom meeting is way better than other collaboration tools.
    • Ability to restrict unwanted users from joining the meeting even with the meeting password.
    Sameera Srivastava | TrustRadius Reviewer

    Cons

    Microsoft Teams

    • Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
    • Gets hung up once in a while when the system is loading
    • Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
    Sarath Kumar Pujari | TrustRadius Reviewer

    Zoom

    • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
    • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
    • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
    Muhammad Hossain | TrustRadius Reviewer

    Pricing Details

    Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    Zoom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14.99 per month

    Zoom Editions & Modules

    On-premise Edition
    Virtual H.323/SIP Room Connector$491
    Business19.991
    1. per month
    SaaS Edition
    BasicFree1
    Pro14.992
    Business19.992
    Enterprise19.992
    1. Free
    2. per month/per license
    Additional Pricing Details
    Discounts available for each plan if you pay annually.

    Likelihood to Renew

    Microsoft Teams

    Microsoft Teams 9.7
    Based on 8 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Phil Parrish | TrustRadius Reviewer

    Zoom

    Zoom 9.5
    Based on 15 answers
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Stefan Scherbik | TrustRadius Reviewer

    Usability

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 55 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Anonymous | TrustRadius Reviewer

    Zoom

    Zoom 8.8
    Based on 39 answers
    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Bart Harris | TrustRadius Reviewer

    Reliability and Availability

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Stefan Scherbik | TrustRadius Reviewer

    Performance

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Stefan Scherbik | TrustRadius Reviewer

    Support Rating

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 197 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Rishav Raj | TrustRadius Reviewer

    Zoom

    Zoom 8.3
    Based on 53 answers
    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Kenneth Hess | TrustRadius Reviewer

    Implementation Rating

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 2 answers
    because am using it without any problems
    Anonymous | TrustRadius Reviewer

    Zoom

    Zoom 10.0
    Based on 14 answers
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Stefan Scherbik | TrustRadius Reviewer

    Alternatives Considered

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Anonymous | TrustRadius Reviewer

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Sarah Martin | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 9 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Anonymous | TrustRadius Reviewer

    Zoom

    Zoom 7.7
    Based on 15 answers
    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Brandon Losover | TrustRadius Reviewer

    Scalability

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 1 answer
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Stefan Scherbik | TrustRadius Reviewer

    Professional Services

    Microsoft Teams

    Microsoft Teams 6.9
    Based on 9 answers
    We utilize Microsoft Teams for team meetings and internal communication, as well as the chat tool. Our team has been able to keep in touch and interact in real-time thanks to the Microsoft Teams platform. Microsoft Teams' various features, such as breakout areas, conference schedules, and job assignments, boost productivity and team communication significantly.
    Sahid Kabir | TrustRadius Reviewer

    Zoom

    Zoom 9.1
    Based on 8 answers
    Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
    Santanu Sen | TrustRadius Reviewer

    Return on Investment

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Anonymous | TrustRadius Reviewer

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Aurpa Fiza | TrustRadius Reviewer

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