NICE Nexidia Predictive Behavioral Routing vs. Tolstoy

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE Nexidia Predictive Behavioral Routing
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
The former Mattersight Predictive Behavioral Routing service is now part of NICE Nexidia Analytics since theN/A
Tolstoy
Score 5.0 out of 10
N/A
Tolstoy is an interactive video platform from the company of the same name in Austin, designed to give leads the experience of a face-to-face conversation with a company but in a self-service manner. The service aims to increase conversions across critical funnels, such as lead qualification, demos, and education.N/A
Pricing
NICE Nexidia Predictive Behavioral RoutingTolstoy
Editions & Modules
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Offerings
Pricing Offerings
NICE Nexidia Predictive Behavioral RoutingTolstoy
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
NICE Nexidia Predictive Behavioral RoutingTolstoy
Top Pros

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Top Cons

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NICE Nexidia Predictive Behavioral RoutingTolstoy
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User Ratings
NICE Nexidia Predictive Behavioral RoutingTolstoy
Likelihood to Recommend
7.6
(4 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
NICE Nexidia Predictive Behavioral RoutingTolstoy
Likelihood to Recommend
NICE Systems
Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Verified User
Anonymous
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Tolstoy, Inc
No answers on this topic
Pros
NICE Systems
  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer
Brian Gillespie
Vice President, Forecasting & Financial Excellence
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Tolstoy, Inc
No answers on this topic
Cons
NICE Systems
  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer
Josh Slater
VP of Sales
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Tolstoy, Inc
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Alternatives Considered
NICE Systems
The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer
Brian Gillespie
Vice President, Forecasting & Financial Excellence
Read full review
Tolstoy, Inc
No answers on this topic
Return on Investment
NICE Systems
  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer
Kim Suarez
VP, Medical Operations and Customer Experience
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Tolstoy, Inc
No answers on this topic
ScreenShots