What users are saying about
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Top Rated
317 Ratings
Paychex Flex
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Top Rated
317 Ratings
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Based on 317 reviews and ratings
Paycom
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411 Ratings
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Based on 411 reviews and ratings
Feature Set Ratings
- Paychex Flex ranks higher in 5 feature sets: Payroll Management, Asset Management, HR Reporting, Onboarding, Recruiting / ATS
- Paycom ranks higher in 3 feature sets: Human Resource Management, Leave and Attendance Management, Employee Self Service
Human Resource Management
7.1
Paychex Flex
71%
7.5
Paycom
75%
Paychex Flex ranks higher in 6/7 features
Paychex Flex ranks higher in 6/7 features
Employee demographic data
8.6
86%
124 Ratings
7.8
78%
204 Ratings
Employment history
8.2
82%
139 Ratings
8.0
80%
194 Ratings
Job profiles and administration
8.2
82%
95 Ratings
7.7
77%
194 Ratings
Workflow for transfers, promotions, pay raises, etc.
7.9
79%
97 Ratings
7.8
78%
195 Ratings
Organizational charting
1.0
10%
1 Rating
7.2
72%
144 Ratings
Organization and location management
7.8
78%
93 Ratings
6.6
66%
168 Ratings
Compliance data (COBRA, OSHA, etc.)
7.9
79%
91 Ratings
7.5
75%
161 Ratings
Payroll Management
8.2
Paychex Flex
82%
7.8
Paycom
78%
Paychex Flex ranks higher in 4/7 features
Paychex Flex ranks higher in 4/7 features
Pay calculation
8.7
87%
171 Ratings
7.8
78%
232 Ratings
Off-cycle/On-Demand payment
7.4
74%
82 Ratings
8.6
86%
13 Ratings
Benefit plan administration
8.2
82%
103 Ratings
7.7
77%
198 Ratings
Direct deposit files
8.8
88%
168 Ratings
8.4
84%
232 Ratings
Salary revision and increment management
8.4
84%
121 Ratings
8.5
85%
192 Ratings
Reimbursement management
7.4
74%
68 Ratings
7.1
71%
127 Ratings
Support for external payroll vendors
N/A
0 Ratings
6.4
64%
47 Ratings
Leave and Attendance Management
7.9
Paychex Flex
79%
8.0
Paycom
80%
Paychex Flex ranks higher in 2/3 features
Paychex Flex ranks higher in 2/3 features
Approval workflow
7.9
79%
71 Ratings
8.4
84%
199 Ratings
Balance details
7.9
79%
89 Ratings
7.9
79%
200 Ratings
Annual carry-forward and encashment
8.0
80%
74 Ratings
7.9
79%
167 Ratings
Employee Self Service
8.2
Paychex Flex
82%
8.3
Paycom
83%
Paycom ranks higher in 5/5 features
Paycom ranks higher in 5/5 features
View and generate pay and benefit information
8.4
84%
145 Ratings
8.5
85%
241 Ratings
Update personal information
8.5
85%
151 Ratings
8.8
88%
241 Ratings
View company policy documentation
7.8
78%
69 Ratings
8.0
80%
210 Ratings
View job history
8.1
81%
100 Ratings
8.3
83%
186 Ratings
Employee recognition
N/A
0 Ratings
7.7
77%
118 Ratings
Asset Management
7.9
Paychex Flex
79%
4.6
Paycom
46%
Paychex Flex ranks higher in 1/1 features
Paychex Flex ranks higher in 1/1 features
Tracking of all physical assets
7.9
79%
27 Ratings
4.6
46%
26 Ratings
HR Reporting
7.5
Paychex Flex
75%
6.7
Paycom
67%
Paychex Flex ranks higher in 3/3 features
Paychex Flex ranks higher in 3/3 features
Report builder
7.4
74%
95 Ratings
7.4
74%
196 Ratings
Pre-built reports
7.8
78%
104 Ratings
7.4
74%
195 Ratings
Ability to combine HR data with external data
7.2
72%
59 Ratings
5.4
54%
55 Ratings
Onboarding
8.1
Paychex Flex
81%
7.4
Paycom
74%
Paychex Flex ranks higher in 2/2 features
Paychex Flex ranks higher in 2/2 features
New hire portal
8.3
83%
93 Ratings
7.9
79%
191 Ratings
Manager tracking tools
8.0
80%
64 Ratings
6.9
69%
163 Ratings
Recruiting / ATS
7.4
Paychex Flex
74%
6.5
Paycom
65%
Paychex Flex ranks higher in 7/7 features
Paychex Flex ranks higher in 7/7 features
Job Requisition Management
7.2
72%
25 Ratings
6.7
67%
121 Ratings
Company Website Posting
7.5
75%
24 Ratings
6.7
67%
121 Ratings
Publish to Social Media
7.5
75%
18 Ratings
6.2
62%
96 Ratings
Job Search Site Posting
7.2
72%
24 Ratings
6.5
65%
110 Ratings
Duplicate Candidate Prevention
7.2
72%
20 Ratings
6.3
63%
106 Ratings
Applicant Tracking
7.3
73%
24 Ratings
6.8
68%
127 Ratings
Notifications and Alerts
7.6
76%
38 Ratings
6.7
67%
130 Ratings
Performance and Goals
Paychex Flex
Feature Set Not Supported
N/A
5.9
Paycom
59%
Paycom ranks higher in 4/4 features
Paycom ranks higher in 4/4 features
Corporate goal setting
N/A
0 Ratings
4.0
40%
36 Ratings
Individual goal setting
N/A
0 Ratings
7.4
74%
107 Ratings
Line-of sight-visibility
N/A
0 Ratings
4.4
44%
35 Ratings
Performance tracking
N/A
0 Ratings
7.9
79%
113 Ratings
Performance Management
Paychex Flex
Feature Set Not Supported
N/A
7.7
Paycom
77%
Paycom ranks higher in 5/5 features
Paycom ranks higher in 5/5 features
Performance plans
N/A
0 Ratings
7.5
75%
137 Ratings
Performance improvement plans
N/A
0 Ratings
7.4
74%
129 Ratings
Review status tracking
N/A
0 Ratings
7.7
77%
132 Ratings
Review reminders
N/A
0 Ratings
7.9
79%
138 Ratings
Multiple review frequency
N/A
0 Ratings
8.0
80%
121 Ratings
Succession Planning
Paychex Flex
Feature Set Not Supported
N/A
6.7
Paycom
67%
Paycom ranks higher in 4/4 features
Paycom ranks higher in 4/4 features
Create succession plans/pools
N/A
0 Ratings
9.1
91%
24 Ratings
Candidate ranking
N/A
0 Ratings
6.7
67%
30 Ratings
Candidate search
N/A
0 Ratings
5.6
56%
33 Ratings
Candidate development
N/A
0 Ratings
5.2
52%
29 Ratings
Attribute Ratings
- Paychex Flex is rated higher in 5 areas: Likelihood to Recommend, Performance, Online Training, Implementation Rating, Product Scalability
- Paycom is rated higher in 4 areas: Likelihood to Renew, Usability, Availability, Support Rating
Likelihood to Recommend
8.0
Paychex Flex
80%
185 Ratings
7.2
Paycom
72%
256 Ratings
Likelihood to Renew
7.8
Paychex Flex
78%
15 Ratings
9.1
Paycom
91%
12 Ratings
Usability
8.2
Paychex Flex
82%
131 Ratings
8.3
Paycom
83%
16 Ratings
Availability
8.9
Paychex Flex
89%
6 Ratings
9.1
Paycom
91%
1 Rating
Performance
8.8
Paychex Flex
88%
6 Ratings
8.2
Paycom
82%
1 Rating
Support Rating
8.1
Paychex Flex
81%
160 Ratings
8.5
Paycom
85%
54 Ratings
In-Person Training
Paychex Flex
N/A
0 Ratings
6.4
Paycom
64%
1 Rating
Online Training
8.2
Paychex Flex
82%
1 Rating
7.3
Paycom
73%
1 Rating
Implementation Rating
8.6
Paychex Flex
86%
8 Ratings
4.4
Paycom
44%
6 Ratings
Product Scalability
8.2
Paychex Flex
82%
6 Ratings
5.5
Paycom
55%
1 Rating
Likelihood to Recommend
Paychex Flex
Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.

Verified User
Administrator in Corporate
Medical Practice Company, 11-50 employeesPaycom
If you need a simple system to automate some of your payroll processes, Paycom may be for you. However, keep a close eye on your invoices as they are more than giving when it comes to charging additional fees for small things. The system is overall easy to use and is much like other payroll providers. It is a bit pricey, though and those additional fees add up fast.

Verified User
Manager in Human Resources
Hospitality Company, 201-500 employeesPros
Paychex Flex
- Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
- Insurance renewal process is painless.
- Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.

Verified User
Administrative Assistant in Other
Education Management Company, 1-10 employeesPaycom
- Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
- Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
- Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
- Received thorough personal instruction/training on the use of the online software program.
Executive Assistant
Lenox Capital Group LLCVenture Capital & Private Equity, 1-10 employees
Cons
Paychex Flex
- It's difficult to update user emails and user phone numbers after they have been set
- The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
- For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.

Verified User
Administrator in Human Resources
Real Estate Company, 51-200 employeesPaycom
- Would like to see more options when creating a custom report.
- Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
- On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
- It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
Human Resources Manager
Temco Engineered Products, Inc.Consumer Goods, 51-200 employees
Pricing Details
Paychex Flex
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
$0
Paychex Flex Editions & Modules
Edition
Paychex Go | $591 |
---|---|
Paychex Flex Service | Contact sales team |
Paychex Flex Enterprise | Contact sales team |
- per month/+$4 per employee
- none
Additional Pricing Details
—Paycom
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Paycom Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Paychex Flex
Paychex Flex 7.8
Based on 15 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Tax Accountant
Markovitz DuganAccounting, 11-50 employees
Paycom
Paycom 9.1
Based on 12 answers
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
Payroll Specialist
Weil Foot & AnkleHealth, Wellness and Fitness, 201-500 employees
Usability
Paychex Flex
Paychex Flex 8.2
Based on 131 answers
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Human Resources Administrator
Positive Energy NY LLCConstruction, 51-200 employees
Paycom
Paycom 8.3
Based on 16 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!

Verified User
Manager in Human Resources
Mechanical Or Industrial Engineering Company, 51-200 employeesReliability and Availability
Paychex Flex
Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.

Verified User
Manager in Other
Accounting Company, 1-10 employeesPaycom
Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Performance
Paychex Flex
Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.

Verified User
Director in Finance and Accounting
Electrical & Electronic Manufacturing Company, 11-50 employeesPaycom
Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Support Rating
Paychex Flex
Paychex Flex 8.1
Based on 160 answers
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
HR Operations Advisor / Fractional HR / Talent Aquisition
PrivateNon-profit Organization Management, 11-50 employees
Paycom
Paycom 8.5
Based on 54 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Business Manager
Big Eddy ClubHospitality, 11-50 employees
In-Person Training
Paychex Flex
No score
No answers yet
No answers on this topic
Paycom
Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Online Training
Paychex Flex
Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Accounting
Cameo Fabricators Inc.Oil & Energy, 11-50 employees
Paycom
Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Payroll Specialist
Air Cargo CarriersAirlines/Aviation, 201-500 employees
Implementation Rating
Paychex Flex
Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
President
DESERT FLORAL INCRetail, 1-10 employees
Paycom
Paycom 4.4
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Payroll Specialist
Air Cargo CarriersAirlines/Aviation, 201-500 employees
Alternatives Considered
Paychex Flex
Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Executive Director
Visions of Hope Training ProgramNon-profit Organization Management, 1-10 employees
Paycom
Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
HR Manager
The Center for Mental HealthHospital & Health Care, 51-200 employees
Scalability
Paychex Flex
Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.

Verified User
Director in Finance and Accounting
Electrical & Electronic Manufacturing Company, 11-50 employeesPaycom
Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Return on Investment
Paychex Flex
- Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
- The payroll journals are very easy to read and make cash management a very simple process.
- Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Accounting Manager
Kitchens by Charles WeilerConstruction, 11-50 employees
Paycom
- Cut payroll processing time from 1 week to 2 days.
- Cut ACA reporting time from 2 weeks to 2 days.
- Streamlined the benefits open enrollment from distributing, collecting, and faxing 100+ paper applications to having the employee enroll via the employee portal with minutes.
HR ASSISTSANT
Quality Children's ServicesEducation Management, 201-500 employees