What users are saying about
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Top Rated
317 Ratings
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411 Ratings

Paychex Flex

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Top Rated
317 Ratings
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Score 7.7 out of 100

Paycom

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411 Ratings
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Score 7.3 out of 100

Feature Set Ratings

  • Paychex Flex ranks higher in 5 feature sets: Payroll Management, Asset Management, HR Reporting, Onboarding, Recruiting / ATS
  • Paycom ranks higher in 3 feature sets: Human Resource Management, Leave and Attendance Management, Employee Self Service

Human Resource Management

7.1

Paychex Flex

71%
7.5

Paycom

75%
Paychex Flex ranks higher in 6/7 features

Employee demographic data

8.6
86%
124 Ratings
7.8
78%
204 Ratings

Employment history

8.2
82%
139 Ratings
8.0
80%
194 Ratings

Job profiles and administration

8.2
82%
95 Ratings
7.7
77%
194 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.9
79%
97 Ratings
7.8
78%
195 Ratings

Organizational charting

1.0
10%
1 Rating
7.2
72%
144 Ratings

Organization and location management

7.8
78%
93 Ratings
6.6
66%
168 Ratings

Compliance data (COBRA, OSHA, etc.)

7.9
79%
91 Ratings
7.5
75%
161 Ratings

Payroll Management

8.2

Paychex Flex

82%
7.8

Paycom

78%
Paychex Flex ranks higher in 4/7 features

Pay calculation

8.7
87%
171 Ratings
7.8
78%
232 Ratings

Off-cycle/On-Demand payment

7.4
74%
82 Ratings
8.6
86%
13 Ratings

Benefit plan administration

8.2
82%
103 Ratings
7.7
77%
198 Ratings

Direct deposit files

8.8
88%
168 Ratings
8.4
84%
232 Ratings

Salary revision and increment management

8.4
84%
121 Ratings
8.5
85%
192 Ratings

Reimbursement management

7.4
74%
68 Ratings
7.1
71%
127 Ratings

Support for external payroll vendors

N/A
0 Ratings
6.4
64%
47 Ratings

Leave and Attendance Management

7.9

Paychex Flex

79%
8.0

Paycom

80%
Paychex Flex ranks higher in 2/3 features

Approval workflow

7.9
79%
71 Ratings
8.4
84%
199 Ratings

Balance details

7.9
79%
89 Ratings
7.9
79%
200 Ratings

Annual carry-forward and encashment

8.0
80%
74 Ratings
7.9
79%
167 Ratings

Employee Self Service

8.2

Paychex Flex

82%
8.3

Paycom

83%
Paycom ranks higher in 5/5 features

View and generate pay and benefit information

8.4
84%
145 Ratings
8.5
85%
241 Ratings

Update personal information

8.5
85%
151 Ratings
8.8
88%
241 Ratings

View company policy documentation

7.8
78%
69 Ratings
8.0
80%
210 Ratings

View job history

8.1
81%
100 Ratings
8.3
83%
186 Ratings

Employee recognition

N/A
0 Ratings
7.7
77%
118 Ratings

Asset Management

7.9

Paychex Flex

79%
4.6

Paycom

46%
Paychex Flex ranks higher in 1/1 features

Tracking of all physical assets

7.9
79%
27 Ratings
4.6
46%
26 Ratings

HR Reporting

7.5

Paychex Flex

75%
6.7

Paycom

67%
Paychex Flex ranks higher in 3/3 features

Report builder

7.4
74%
95 Ratings
7.4
74%
196 Ratings

Pre-built reports

7.8
78%
104 Ratings
7.4
74%
195 Ratings

Ability to combine HR data with external data

7.2
72%
59 Ratings
5.4
54%
55 Ratings

Onboarding

8.1

Paychex Flex

81%
7.4

Paycom

74%
Paychex Flex ranks higher in 2/2 features

New hire portal

8.3
83%
93 Ratings
7.9
79%
191 Ratings

Manager tracking tools

8.0
80%
64 Ratings
6.9
69%
163 Ratings

Recruiting / ATS

7.4

Paychex Flex

74%
6.5

Paycom

65%
Paychex Flex ranks higher in 7/7 features

Job Requisition Management

7.2
72%
25 Ratings
6.7
67%
121 Ratings

Company Website Posting

7.5
75%
24 Ratings
6.7
67%
121 Ratings

Publish to Social Media

7.5
75%
18 Ratings
6.2
62%
96 Ratings

Job Search Site Posting

7.2
72%
24 Ratings
6.5
65%
110 Ratings

Duplicate Candidate Prevention

7.2
72%
20 Ratings
6.3
63%
106 Ratings

Applicant Tracking

7.3
73%
24 Ratings
6.8
68%
127 Ratings

Notifications and Alerts

7.6
76%
38 Ratings
6.7
67%
130 Ratings

Performance and Goals

Paychex Flex

Feature Set Not Supported
N/A
5.9

Paycom

59%
Paycom ranks higher in 4/4 features

Corporate goal setting

N/A
0 Ratings
4.0
40%
36 Ratings

Individual goal setting

N/A
0 Ratings
7.4
74%
107 Ratings

Line-of sight-visibility

N/A
0 Ratings
4.4
44%
35 Ratings

Performance tracking

N/A
0 Ratings
7.9
79%
113 Ratings

Performance Management

Paychex Flex

Feature Set Not Supported
N/A
7.7

Paycom

77%
Paycom ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
7.5
75%
137 Ratings

Performance improvement plans

N/A
0 Ratings
7.4
74%
129 Ratings

Review status tracking

N/A
0 Ratings
7.7
77%
132 Ratings

Review reminders

N/A
0 Ratings
7.9
79%
138 Ratings

Multiple review frequency

N/A
0 Ratings
8.0
80%
121 Ratings

Succession Planning

Paychex Flex

Feature Set Not Supported
N/A
6.7

Paycom

67%
Paycom ranks higher in 4/4 features

Create succession plans/pools

N/A
0 Ratings
9.1
91%
24 Ratings

Candidate ranking

N/A
0 Ratings
6.7
67%
30 Ratings

Candidate search

N/A
0 Ratings
5.6
56%
33 Ratings

Candidate development

N/A
0 Ratings
5.2
52%
29 Ratings

Attribute Ratings

  • Paychex Flex is rated higher in 5 areas: Likelihood to Recommend, Performance, Online Training, Implementation Rating, Product Scalability
  • Paycom is rated higher in 4 areas: Likelihood to Renew, Usability, Availability, Support Rating

Likelihood to Recommend

8.0

Paychex Flex

80%
185 Ratings
7.2

Paycom

72%
256 Ratings

Likelihood to Renew

7.8

Paychex Flex

78%
15 Ratings
9.1

Paycom

91%
12 Ratings

Usability

8.2

Paychex Flex

82%
131 Ratings
8.3

Paycom

83%
16 Ratings

Availability

8.9

Paychex Flex

89%
6 Ratings
9.1

Paycom

91%
1 Rating

Performance

8.8

Paychex Flex

88%
6 Ratings
8.2

Paycom

82%
1 Rating

Support Rating

8.1

Paychex Flex

81%
160 Ratings
8.5

Paycom

85%
54 Ratings

In-Person Training

Paychex Flex

N/A
0 Ratings
6.4

Paycom

64%
1 Rating

Online Training

8.2

Paychex Flex

82%
1 Rating
7.3

Paycom

73%
1 Rating

Implementation Rating

8.6

Paychex Flex

86%
8 Ratings
4.4

Paycom

44%
6 Ratings

Product Scalability

8.2

Paychex Flex

82%
6 Ratings
5.5

Paycom

55%
1 Rating

Likelihood to Recommend

Paychex Flex

Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.
Anonymous | TrustRadius Reviewer

Paycom

If you need a simple system to automate some of your payroll processes, Paycom may be for you. However, keep a close eye on your invoices as they are more than giving when it comes to charging additional fees for small things. The system is overall easy to use and is much like other payroll providers. It is a bit pricey, though and those additional fees add up fast.
Anonymous | TrustRadius Reviewer

Pros

Paychex Flex

  • Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
  • Insurance renewal process is painless.
  • Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.
Anonymous | TrustRadius Reviewer

Paycom

  • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
  • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
  • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
  • Received thorough personal instruction/training on the use of the online software program.
Georgann Peiffer | TrustRadius Reviewer

Cons

Paychex Flex

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Anonymous | TrustRadius Reviewer

Paycom

  • Would like to see more options when creating a custom report.
  • Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
  • On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
  • It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
Fran Bosch | TrustRadius Reviewer

Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Starting Price

$0

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
  2. none
Additional Pricing Details

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Paycom Editions & Modules

Additional Pricing Details

Likelihood to Renew

Paychex Flex

Paychex Flex 7.8
Based on 15 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Paycom

Paycom 9.1
Based on 12 answers
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
Renata Falbo | TrustRadius Reviewer

Usability

Paychex Flex

Paychex Flex 8.2
Based on 131 answers
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Heather Bala | TrustRadius Reviewer

Paycom

Paycom 8.3
Based on 16 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

Reliability and Availability

Paychex Flex

Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

Performance

Paychex Flex

Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

Support Rating

Paychex Flex

Paychex Flex 8.1
Based on 160 answers
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
Lonnie deMarco | TrustRadius Reviewer

Paycom

Paycom 8.5
Based on 54 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Lee Ann Tipton | TrustRadius Reviewer

In-Person Training

Paychex Flex

No score
No answers yet
No answers on this topic

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

Online Training

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

Implementation Rating

Paychex Flex

Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Paycom

Paycom 4.4
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

Alternatives Considered

Paychex Flex

Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Luann Honerkamp | TrustRadius Reviewer

Paycom

Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
Michelle Armour | TrustRadius Reviewer

Scalability

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

Return on Investment

Paychex Flex

  • Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
  • The payroll journals are very easy to read and make cash management a very simple process.
  • Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Terry Capaldi | TrustRadius Reviewer

Paycom

  • Cut payroll processing time from 1 week to 2 days.
  • Cut ACA reporting time from 2 weeks to 2 days.
  • Streamlined the benefits open enrollment from distributing, collecting, and faxing 100+ paper applications to having the employee enroll via the employee portal with minutes.
Cecilia Terrazas | TrustRadius Reviewer

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