Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paychex Flex
Score 6.5 out of 10
N/A
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
$59
per month/+$4 per employee
Paycom
Score 7.6 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
Pricing
Paychex FlexPaycom
Editions & Modules
Paychex Go
$59
per month/+$4 per employee
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Paychex FlexPaycom
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Paychex FlexPaycom
Considered Both Products
Paychex Flex
Chose Paychex Flex
All solutions we have reviewed offer the same solutions, and all have pros/cons. Price is a factor, and we have found slightly less costly solutions, though any cost savings are negated in transition costs.
Chose Paychex Flex
Most of the reporting is a little easier to find and create in Paychex Flex. Most of the web interfaces for submitting payroll are fairly easy just like Paychex Flex.
Chose Paychex Flex
They both have their pros and cons. Paychex Flex is much easier to use when processing payroll.
Paycom
Chose Paycom
Paycom seems to be more robust than Paylocity and offers more of the features we need and could use. Paychex Flex didn't offer all the areas we were looking for and doesn't have the features we want. We were looking for a system that could perform well in several areas of HR, …
Chose Paycom
No comparison. Using Paycom has been the exact opposite of Paychex in the best way possible. I feel more in control and in the know about what's happening in my business.
Chose Paycom
By far, comparable to Workday, but built for smaller-sized organizations; however, capabilities are on par.
Chose Paycom
We selected Paycom due to their system being one totally organic system. We have worked with systems who purchase other modules and they do not communicate well with each other. When changes are made in Paycom they flow to all the different sections needed to ensure the …
Chose Paycom
Paycom is much more user friendly, reports are easier to work through and build, and Time & Attendance/Employee Self Service is much more user friendly for our employees
Chose Paycom
We have used Paycheck and ADP products before. Paycom by far has been the one that is easier to use.
Chose Paycom
Paycom is head and shoulders above the above mentioned products. Other products over promise and under deliver, are not as user friendly or do not have as many modules as Paycom.
Chose Paycom
Paychex was very poor in the way they handled taxes. In addition, we went through 7 client support representatives in less than a year. We would not be told when someone left or was transferred. If the representative was off for any reason you may have to wait days until you …
Chose Paycom
Paycom has far exceeded our expectations. Its ease of use and the overall cost is mind blowing. They have thought of almost everything a company might encounter and have built a system around it. All of their staff is readily available and will do what they can when they can …
Chose Paycom
Did not like Paychex system, the whole program seemed like it was separate programs that did not work that well together. The system was not user friendly.
Chose Paycom
We ended up selecting Paycom as we thought it was the best match for our organization. We were looking at a few factors: service, communication, technology, functions/capabilities, reporting and of course financials. While Paycom wasn't the cheapest option, in fact, one of the …
Chose Paycom
We used to have Paychex and the system is pretty reliable, but too outdated. My HR used to take 24 to 48 to enter time cards on that system, and switching to Paycom saved us a lot of work in this part. Another concern we used to have was that it was too complicated to train our …
Chose Paycom
Much less problems. When I was using Paychex at a previous company, every pay period there was a problem with my direct deposit. I was either over, or underpaid probably 6-7 times. While using Paycom, I have not had a single issue with anything related to payment or any …
Chose Paycom
Paycom has some features that the others don't have. But we found that we couldn't rely on the data being correct so that required extra work to verify reports, etc. What I have appreciated about UltiPro is that they will tell you if something isn't going to work and then you …
Chose Paycom
Paycom blows the competition away. Price, technology, customer service - These were all points of consideration when we evaluated other solutions. We were not impressed with the likes of companies that tried to offer the breadth of solutions Paycom offers today. Whether …
Top Pros
Top Cons
Features
Paychex FlexPaycom
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paychex Flex
6.6
247 Ratings
18% below category average
Paycom
7.5
366 Ratings
5% below category average
Employee demographic data7.9197 Ratings7.9331 Ratings
Employment history8.1220 Ratings7.8317 Ratings
Job profiles and administration6.8155 Ratings7.4320 Ratings
Workflow for transfers, promotions, pay raises, etc.7.2154 Ratings7.6321 Ratings
Organizational charting1.01 Ratings6.9241 Ratings
Organization and location management7.8138 Ratings8.0278 Ratings
Compliance data (COBRA, OSHA, etc.)7.4132 Ratings6.9264 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paychex Flex
8.5
288 Ratings
6% above category average
Paycom
8.0
380 Ratings
1% below category average
Pay calculation8.9271 Ratings8.5369 Ratings
Off-cycle/On-Demand payment9.2136 Ratings8.713 Ratings
Benefit plan administration7.2156 Ratings8.2317 Ratings
Direct deposit files9.2270 Ratings8.6369 Ratings
Salary revision and increment management8.5193 Ratings7.9304 Ratings
Reimbursement management8.0105 Ratings7.5205 Ratings
Support for external payroll vendors00 Ratings6.447 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paychex Flex
6.9
144 Ratings
16% below category average
Paycom
8.0
335 Ratings
2% below category average
Approval workflow6.2102 Ratings7.8320 Ratings
Balance details7.4136 Ratings8.0320 Ratings
Annual carry-forward and encashment7.2110 Ratings8.2265 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paychex Flex
8.5
249 Ratings
4% above category average
Paycom
7.9
380 Ratings
3% below category average
View and generate pay and benefit information8.5228 Ratings8.4373 Ratings
Update personal information9.0239 Ratings8.6376 Ratings
View company policy documentation7.7111 Ratings7.9335 Ratings
View job history8.7168 Ratings8.0297 Ratings
Employee recognition00 Ratings6.5180 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paychex Flex
7.7
40 Ratings
2% below category average
Paycom
4.9
26 Ratings
46% below category average
Tracking of all physical assets7.740 Ratings4.926 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paychex Flex
5.8
164 Ratings
27% below category average
Paycom
6.9
326 Ratings
10% below category average
Report builder5.5134 Ratings7.5320 Ratings
Pre-built reports6.6154 Ratings7.3317 Ratings
Ability to combine HR data with external data5.283 Ratings5.855 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paychex Flex
7.8
158 Ratings
3% below category average
Paycom
7.8
322 Ratings
3% below category average
New hire portal7.9151 Ratings7.9319 Ratings
Manager tracking tools7.8100 Ratings7.6276 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Paychex Flex
8.4
59 Ratings
7% above category average
Paycom
6.9
226 Ratings
13% below category average
Job Requisition Management9.732 Ratings6.9201 Ratings
Company Website Posting9.830 Ratings7.0198 Ratings
Publish to Social Media6.623 Ratings6.6158 Ratings
Job Search Site Posting6.530 Ratings6.8184 Ratings
Duplicate Candidate Prevention6.728 Ratings6.9172 Ratings
Applicant Tracking9.733 Ratings6.9207 Ratings
Notifications and Alerts9.853 Ratings7.0212 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paychex Flex
-
Ratings
Paycom
5.8
186 Ratings
34% below category average
Corporate goal setting00 Ratings4.236 Ratings
Individual goal setting00 Ratings7.0173 Ratings
Line-of sight-visibility00 Ratings4.835 Ratings
Performance tracking00 Ratings7.0182 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paychex Flex
-
Ratings
Paycom
7.3
233 Ratings
9% below category average
Performance plans00 Ratings7.3215 Ratings
Performance improvement plans00 Ratings7.2203 Ratings
Review status tracking00 Ratings7.5209 Ratings
Review reminders00 Ratings7.6215 Ratings
Multiple review frequency00 Ratings6.9193 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Paychex Flex
-
Ratings
Paycom
6.8
34 Ratings
16% below category average
Create succession plans/pools00 Ratings9.124 Ratings
Candidate ranking00 Ratings6.830 Ratings
Candidate search00 Ratings5.833 Ratings
Candidate development00 Ratings5.429 Ratings
Best Alternatives
Paychex FlexPaycom
Small Businesses
Patriot Software
Patriot Software
Score 9.2 out of 10
Patriot Software
Patriot Software
Score 9.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Paychex FlexPaycom
Likelihood to Recommend
7.6
(298 ratings)
8.0
(400 ratings)
Likelihood to Renew
9.0
(42 ratings)
8.5
(22 ratings)
Usability
7.9
(240 ratings)
8.7
(24 ratings)
Availability
9.3
(10 ratings)
9.1
(2 ratings)
Performance
9.1
(10 ratings)
9.1
(2 ratings)
Support Rating
7.5
(245 ratings)
9.0
(52 ratings)
In-Person Training
4.5
(1 ratings)
6.4
(1 ratings)
Online Training
7.2
(4 ratings)
9.1
(2 ratings)
Implementation Rating
9.4
(11 ratings)
8.1
(7 ratings)
Configurability
7.5
(8 ratings)
9.1
(2 ratings)
Ease of integration
9.1
(3 ratings)
5.5
(1 ratings)
Product Scalability
9.3
(10 ratings)
9.1
(2 ratings)
Vendor post-sale
8.9
(31 ratings)
9.0
(4 ratings)
Vendor pre-sale
9.2
(32 ratings)
9.0
(4 ratings)
User Testimonials
Paychex FlexPaycom
Likelihood to Recommend
Paychex, Inc.
In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
Read full review
Paycom
Paycom has really helped us to configure our timecards and payroll to fit our unique pay structure. The system made it easy for staff to understand and not just the payroll/HR department. We use paper pay checks, and the system uses the "home location" for delivery which is not necessarily where the employee works, just where they pick up their check. If we used direct deposit, I am sure that would not be an issue.
Read full review
Pros
Paychex, Inc.
  • I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved.
  • I like the analytics & reports features.
  • I like how all my employees have easy access to their portal.
Read full review
Paycom
  • Employee Merit increases needing to be signed by EE and Managers
  • Timecards were clean and easy to navigate
  • Timecard that needed approving by managers could be sent an email directly from the system alerting them they needed to complete the task
  • Processing payroll was easy and fast
  • Audits were conducted timely and clear
  • 401K changes could be done through a bridge between Broker and investment company
Read full review
Cons
Paychex, Inc.
  • Reporting writing is difficult to figure out
  • Employee turnover inside Paychex was a problem, until we were assigned to Neil Williams - since that time it has settled down
  • Pressure to convert personal connection with payroll advisor to using automated service
Read full review
Paycom
  • GL set up can be clunky until you understand how it works.
  • Be able to edit document types. I made an entire document then realized I attached it incorrectly and had to start over.
  • Advanced Report Writer would be nice to combine multiple areas into one report easily.
Read full review
Likelihood to Renew
Paychex, Inc.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
Read full review
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review
Usability
Paychex, Inc.
Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
Read full review
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review
Reliability and Availability
Paychex, Inc.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Read full review
Paycom
They are very dependable and I have never experience any outages
Read full review
Performance
Paychex, Inc.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Read full review
Paycom
Yes, Paycom's performance is excellent, no issues.
Read full review
Support Rating
Paychex, Inc.
Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
Read full review
Paycom
Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
Read full review
In-Person Training
Paychex, Inc.
We did online training only
Read full review
Paycom
They were a sales person and not really a good trainer.
Read full review
Online Training
Paychex, Inc.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Read full review
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Read full review
Implementation Rating
Paychex, Inc.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Read full review
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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Alternatives Considered
Paychex, Inc.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
Read full review
Paycom
ADP is too complex, too many people to go through to get what you need, as you need it. I can only say that I don't want to ever have to go back to using ADP again., Wherever my career leads me - I will lead them to PAYCOM!!
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Scalability
Paychex, Inc.
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Read full review
Paycom
They are not able to meet our current needs
Read full review
Return on Investment
Paychex, Inc.
  • I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
  • One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
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Paycom
  • Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
  • Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
  • Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
Read full review
ScreenShots

Paychex Flex Screenshots

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Paycom Screenshots

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