Paychex Flex vs Paycom

• The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
• It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
• I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.

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• Our sales rep. has answered all our questions and fulfilled our growing and changing needs.
• Paycom training for all employees was very easy to follow and the trainer was very professional
• When needs change, customer service reps are very friendly and eager to help

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• Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
• No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
• You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
• Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
• Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.

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• I'd like to see the user and client login credentials managed as a true multilevel authentication instead of needing to log in to separate applications.
• I'd like to see a free SSO implementation.
• It'd be cool to see an API framework to allow more integration into other LOB applications. Expense management could flow directly from my corporate credit card accounts into Paycom if I had an API for expense management. (Example)

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• Paychex Flex has had a positive impact on my business. Running payroll takes me 5 minutes, which gives me more time to focus on the other aspects of my business. The simplicity of using Paychex Flex for payroll, the self-service aspect given to my employees, and the wonderful customer service provided by Paychex when I need assistance on the program makes Paychex Flex one of the top solutions in my stack.

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• The system saves us many man hours and salary costs due to the online capabilities of the program. I was able to reduce the admin staff by one full member just due to the lack of paper shuffling because of Paycom's documents section.

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