Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
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Paycom
Score 8.4 out of 10
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Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems.
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SurePayroll
Score 2.3 out of 10
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SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.
SurePayroll is pretty bad, it has a lower monthly fee, but their automation is not up to snuff. Paychex Flex, where you have a designated payroll representative (and mine is competent), does a much better job if there are any regulatory changes or irregularities. I would not …
Gusto is more intuitive than Paychex and easier for smaller companies. Paychex has better customer support than Paylocity. Paychex is easier to navigate than Paycom.
All solutions we have reviewed offer the same solutions, and all have pros/cons. Price is a factor, and we have found slightly less costly solutions, though any cost savings are negated in transition costs.
Paychex has been around for a long time and have used it at other organizations. The payroll functionality is the best out of the other systems I have used. They all are great with handling the HR needs of our organization but Paychex is the most streamlined.
Most of the reporting is a little easier to find and create in Paychex Flex. Most of the web interfaces for submitting payroll are fairly easy just like Paychex Flex.
Paycom seems to be more robust than Paylocity and offers more of the features we need and could use. Paychex Flex didn't offer all the areas we were looking for and doesn't have the features we want. We were looking for a system that could perform well in several areas of HR, …
Verified User
Vice-President
Chose Paycom
I mean I've used Paychex before. I've used ADP before. Paychex was nothing like this, not comparable in terms of the version I was using. I think I was using Paychex Flex, but this was much more comprehensive, much more coherent, and it did a lot more on the ADP side. I don't …
Hands down, you guys beat them clearly out of the water. And I think one of the biggest things that you guys do better than the rest of them is owning all the platforms. So if I have a problem with applicant tracking, I can come to you instead of going to a different vendor and …
Paycom is faster, more efficient, and more proactive. Paycom is more hands on, I appreciate that I have a customer service rep for day to day questions, and we have a rep who checks in quarterly to ensure we are getting the most from the system. They never feel pushy and are …
Paycom has a much wider range of functionality and the site is user friendly. The app is also better organized and easier to use with the self service portal and manager access in one place. The reviews and goal tracking is much more efficient than the other competitors I’ve …
We selected Paycom due to their system being one totally organic system. We have worked with systems who purchase other modules and they do not communicate well with each other. When changes are made in Paycom they flow to all the different sections needed to ensure the …
Much more user friendly. Easier and more responsive web time clock. If I had a problem with Paychex I waited days for a response and was rerouted through 6 different departments, now with Paycom I wait minutes for a helpful answer to my questions.
Paycom is very user-friendly. Managers can review and approve employee timecards easily. The entire HRIS system allows information to flow together seamlessly. Your general ledger is tailored to your payroll and reporting needs. You no longer need multiple systems, you can do …
No comparison. Using Paycom has been the exact opposite of Paychex in the best way possible. I feel more in control and in the know about what's happening in my business.
Paycom is much more user friendly, reports are easier to work through and build, and Time & Attendance/Employee Self Service is much more user friendly for our employees
Paycom is head and shoulders above the above mentioned products. Other products over promise and under deliver, are not as user friendly or do not have as many modules as Paycom.
Paychex was very poor in the way they handled taxes. In addition, we went through 7 client support representatives in less than a year. We would not be told when someone left or was transferred. If the representative was off for any reason you may have to wait days until you …
Paycom has far exceeded our expectations. Its ease of use and the overall cost is mind blowing. They have thought of almost everything a company might encounter and have built a system around it. All of their staff is readily available and will do what they can when they can …
Did not like Paychex system, the whole program seemed like it was separate programs that did not work that well together. The system was not user friendly.
We ended up selecting Paycom as we thought it was the best match for our organization. We were looking at a few factors: service, communication, technology, functions/capabilities, reporting and of course financials. While Paycom wasn't the cheapest option, in fact, one of the …
We used to have Paychex and the system is pretty reliable, but too outdated. My HR used to take 24 to 48 to enter time cards on that system, and switching to Paycom saved us a lot of work in this part. Another concern we used to have was that it was too complicated to train our …
Much less problems. When I was using Paychex at a previous company, every pay period there was a problem with my direct deposit. I was either over, or underpaid probably 6-7 times. While using Paycom, I have not had a single issue with anything related to payment or any …
Verified User
Supervisor
Chose Paycom
Paycom has some features that the others don't have. But we found that we couldn't rely on the data being correct so that required extra work to verify reports, etc. What I have appreciated about UltiPro is that they will tell you if something isn't going to work and then you …
SurePayroll is lower cost than Paychex, but I would recommend using Paychex despite their higher cost because they are more closely in communication with the tax divisions that are administering payroll taxes, and are less likely to make an error in my experience so far.
Overall we have had a good experience. The unfortunate part of being with them for over 10 years is the change-over in support specialists and sometimes the lack of transparency when that occurs or the lack of personalized communication. However, the ease of use and streamlined services for reporting and recording payroll and onboarding employees is definitely a benefit to the service. Being able to pull reports and review past employees information can be invaluable at times. Knowing I have peace of mind when it comes to tax documentation because someone else is ensuring it is handled and handled correctly is very important
It's definitely well-suited and super friendly. Easy to adapt to if I haven't used the product before, but I use similar products. I can adjust without having any training. So it is very interesting. It provides the information that I need without being lost so far.
We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
I know it's going to sound generic, but everything. I like the way that you guys own every product because it's very seamless. Everything kind of leads into the other sections. You don't have to go to different places to get different items done. I love how when you do a PAF, you can open up a requisition and you can move people and change their pay and that kind of stuff. I also like that you can have discussions with employees and like I told you, it's very good for us because they can't get on their email all the time, but I can have daily discussions with them if I need something in a hurry. So those kinds of features are what I think you guys do phenomenally, especially for an organization like ours.
Super easy interface - honestly running payroll couldn't be easier on their site.
Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.
So we are continuously working with Paycom. Some of the things that we were promised when we were implementing have taken quite a bit of time to get through. Some of the things that ADP could do, Paycom is not able to do. And one thing that ADP did well versus Paycom is their reporting. Being able to select different items you want to see on a report just by going into someone's profile. So, like their name and their department with ADP, you could click on those things, and it would generate a report with an employee group with those things. With Paycom, it is a little more difficult to do that because you have to know what that group is called. So it is sometimes a little more challenging if you don't do it day to day.
My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things
I think as both a payroll administrator and an employee who is paid from Paychex, the site is user friendly and easy to find the items I need. The support is knowledgeable and quick to assist as is not always the case with other payroll platforms. The payroll options for checks and templates, gross-up, etc is easy to use and makes changes easy to do.
very intuitive and with the use of AI even more easy to navigate. We have employees who are not tech savvy and the fact that they are able to easily use the program goes to show how user friendly it is. Managers also are able to navigate through the system with ease. It's great from both the employee and manager level.
It's a poor user interface. It feels like the interface is twenty years old. If you make a mistake with payroll in their terrible UI, and try to correct it 15 seconds later, they want to charge you $39 to correct your mistake. Overall, a very poor experience in terms of user interface.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
In our experience, Support is slow to respond. They always eventually resolve issues and answer questions, but it almost always takes time. This has occasionally been a problem for us. However, in the instances where it was a problem, they made it right by processing a payroll overnight (instead of the usual 2 day requirement) in one case, and in another, they processed a separate payroll at no charge.
In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met
SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
For Positive Impact, I would say it's allowed me to learn a breadth of new technologies. I think Paycom is keeping up with what's going on right now. And so being able to, with all the rollouts they just did and being able to get accustomed to that, helps me and my career so that I'm able to, if I move into a different organization that doesn't use Paycom, translate those experiences over.
SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
