Paycom vs Paycor

• Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
• Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
• Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
• Received thorough personal instruction/training on the use of the online software program.

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• Their payroll and HRIS system is very easy to learn
• The applicant tracking system is easy to use and has a lot of neat features
• The mobile app is easy
• Their system is able to handle our weird vacation system
• Their assistance with writing new and updating handbooks was very easy to use

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• Would like to see more options when creating a custom report
• Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
• On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
• It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.

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• Customer service - extremely long phone hold times, and 2wk response times for email inquiries. Received conflicting instructions and advice, so we make decisions based on a rep's instruction and then the next rep advises us that we have to do it a different way.
• Implementation - we were advised that the 6-wk lead-time to transition payroll was adequate and yet, they were still actively configuring the account up to the business day prior to us processing our first payroll, leaving essentially ZERO time for training, auditing, etc. We were also told - in writing - that we'd have a dedicated implementation team for 6mos following transition, but oops, the salesman was just wrong about that, so despite implementation never being fully completed or audited, the implementation team pushed us through.
• Training - there was essentially no training due to the fact that the system wasn't ready for us prior to us having to process payroll. Their "help" feature on the website is cumbersome and difficult to navigate. We'll often read their "guides" and the instructions seem outdated (they describe page layouts that differ from what we see).
• Account Configurations - we expressed that our goal was to streamline the self-onboarding process and employee file self-maintenance, but employees were telling us that they couldn't adjust any of their personal info online or make tax form updates. After numerous attempts to read help guides, watch videos, we finally got clarification and were told that we have to "turn on" those features and functionality. So, they'll sell you on features that they never actually activate for you and never provide any training on, so bottom line.... GOOD LUCK actually knowing what's available or how to use it!

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• cut payroll processing time from 1 week to 2 days
• cut ACA reporting time from 2 weeks to 2 days
• Streamlined the benefits open enrollment from distributing, collecting, and faxing 100+ paper applications to having the employee enroll via the employee portal with minutes

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• My payroll used to take three days to complete. Now it takes only a few minutes.
• My employees have more information at their fingertips. They can see their hours, they can reference HR materials and they can get check stubs.
• All I-9s are electronic, and I'm sure to have one for every person.

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