What users are saying about
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367 Ratings
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362 Ratings

Paycom

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367 Ratings
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Score 7.5 out of 100

Paycor

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362 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

Paycom

If you need a simple system to automate some of your payroll processes, Paycom may be for you. However, keep a close eye on your invoices as they are more than giving when it comes to charging additional fees for small things. The system is overall easy to use and is much like other payroll providers. It is a bit pricey, though and those additional fees add up fast.
Anonymous | TrustRadius Reviewer

Paycor

Paycor is great for small and medium-sized businesses that have grown to a point where they would like to manage payroll and HR internally. It helps make the transition easy. They have great customer support and onboarding to make the transition smooth
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Paycom
7.8
Paycor
7.2
Employee demographic data
Paycom
7.8
Paycor
7.9
Employment history
Paycom
8.2
Paycor
7.7
Job profiles and administration
Paycom
8.0
Paycor
7.9
Workflow for transfers, promotions, pay raises, etc.
Paycom
7.9
Paycor
7.2
Organizational charting
Paycom
7.7
Paycor
6.6
Organization and location management
Paycom
7.2
Paycor
6.4
Compliance data (COBRA, OSHA, etc.)
Paycom
8.1
Paycor
6.6

Payroll Management

Paycom
7.9
Paycor
7.7
Pay calculation
Paycom
8.0
Paycor
8.2
Support for external payroll vendors
Paycom
6.4
Paycor
8.2
Off-cycle/On-Demand payment
Paycom
8.5
Paycor
7.8
Benefit plan administration
Paycom
8.1
Paycor
6.4
Direct deposit files
Paycom
8.3
Paycor
8.4
Salary revision and increment management
Paycom
8.8
Paycor
7.1
Reimbursement management
Paycom
7.3
Paycor
7.6

Leave and Attendance Management

Paycom
8.3
Paycor
6.7
Approval workflow
Paycom
8.6
Paycor
7.1
Balance details
Paycom
8.2
Paycor
6.9
Annual carry-forward and encashment
Paycom
8.3
Paycor
6.2

Employee Self Service

Paycom
8.3
Paycor
7.8
View and generate pay and benefit information
Paycom
8.6
Paycor
7.9
Update personal information
Paycom
8.9
Paycor
7.6
View company policy documentation
Paycom
8.2
Paycor
7.6
Employee recognition
Paycom
7.4
Paycor
8.4
View job history
Paycom
8.4
Paycor
7.5

Asset Management

Paycom
4.4
Paycor
5.7
Tracking of all physical assets
Paycom
4.4
Paycor
5.7

HR Reporting

Paycom
6.8
Paycor
5.9
Report builder
Paycom
7.5
Paycor
5.6
Pre-built reports
Paycom
7.5
Paycor
6.6
Ability to combine HR data with external data
Paycom
5.4
Paycor
5.5

Onboarding

Paycom
7.7
Paycor
7.4
New hire portal
Paycom
8.2
Paycor
7.7
Manager tracking tools
Paycom
7.3
Paycor
7.2

Performance and Goals

Paycom
5.9
Paycor
7.4
Corporate goal setting
Paycom
3.9
Paycor
7.3
Individual goal setting
Paycom
7.5
Paycor
7.4
Line-of sight-visibility
Paycom
4.1
Paycor
7.3
Performance tracking
Paycom
8.1
Paycor
7.7

Performance Management

Paycom
7.8
Paycor
6.9
Performance plans
Paycom
7.6
Paycor
6.9
Performance improvement plans
Paycom
7.6
Paycor
6.7
Review status tracking
Paycom
7.8
Paycor
6.9
Review reminders
Paycom
8.0
Paycor
7.3
Multiple review frequency
Paycom
8.0
Paycor
6.8

Succession Planning

Paycom
6.6
Paycor
9.1
Create succession plans/pools
Paycom
9.1
Paycor
Candidate ranking
Paycom
6.7
Paycor
Candidate search
Paycom
5.5
Paycor
9.1
Candidate development
Paycom
5.1
Paycor

Recruiting / ATS

Paycom
7.2
Paycor
7.9
Job Requisition Management
Paycom
7.3
Paycor
7.2
Company Website Posting
Paycom
7.5
Paycor
7.6
Publish to Social Media
Paycom
7.0
Paycor
7.5
Job Search Site Posting
Paycom
7.2
Paycor
7.4
Duplicate Candidate Prevention
Paycom
7.0
Paycor
7.1
Applicant Tracking
Paycom
7.2
Paycor
7.7
Notifications and Alerts
Paycom
7.4
Paycor
7.4

Pros

Paycom

  • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
  • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
  • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
  • Received thorough personal instruction/training on the use of the online software program.
Georgann Peiffer | TrustRadius Reviewer

Paycor

  • Their payroll and HRIS system is very easy to learn
  • The applicant tracking system is easy to use and has a lot of neat features
  • The mobile app is easy
  • Their system is able to handle our weird vacation system
  • Their assistance with writing new and updating handbooks was very easy to use
Anonymous | TrustRadius Reviewer

Cons

Paycom

  • Would like to see more options when creating a custom report
  • Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
  • On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
  • It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
Fran Bosch | TrustRadius Reviewer

Paycor

  • Customer service - extremely long phone hold times, and 2wk response times for email inquiries. Received conflicting instructions and advice, so we make decisions based on a rep's instruction and then the next rep advises us that we have to do it a different way.
  • Implementation - we were advised that the 6-wk lead-time to transition payroll was adequate and yet, they were still actively configuring the account up to the business day prior to us processing our first payroll, leaving essentially ZERO time for training, auditing, etc. We were also told - in writing - that we'd have a dedicated implementation team for 6mos following transition, but oops, the salesman was just wrong about that, so despite implementation never being fully completed or audited, the implementation team pushed us through.
  • Training - there was essentially no training due to the fact that the system wasn't ready for us prior to us having to process payroll. Their "help" feature on the website is cumbersome and difficult to navigate. We'll often read their "guides" and the instructions seem outdated (they describe page layouts that differ from what we see).
  • Account Configurations - we expressed that our goal was to streamline the self-onboarding process and employee file self-maintenance, but employees were telling us that they couldn't adjust any of their personal info online or make tax form updates. After numerous attempts to read help guides, watch videos, we finally got clarification and were told that we have to "turn on" those features and functionality. So, they'll sell you on features that they never actually activate for you and never provide any training on, so bottom line.... GOOD LUCK actually knowing what's available or how to use it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Paycom

Paycom 9.1
Based on 10 answers
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Samuel Rodriguez | TrustRadius Reviewer

Paycor

Paycor 8.5
Based on 10 answers
The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.
Anonymous | TrustRadius Reviewer

Usability

Paycom

Paycom 8.3
Based on 15 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

Paycor

Paycor 7.0
Based on 176 answers
The Paycor portal is a very clean website, easy to get into and do a wide array of tasks. It's easy for a non-financial person like me to "get" what I need to do, and just do it. It has some very robust features for the CPAs and financial professionals, but I don't have to deal with those if it's over my head; their customer support people will tell me what I need to do
Randall Putala | TrustRadius Reviewer

Reliability and Availability

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

Paycor

No score
No answers yet
No answers on this topic

Performance

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

Paycor

No score
No answers yet
No answers on this topic

Support Rating

Paycom

Paycom 7.8
Based on 52 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Lee Ann Tipton | TrustRadius Reviewer

Paycor

Paycor 4.0
Based on 89 answers
I'd give a zero if that were an option. I currently have multiple requests for support that have not been answered in over a week. I have called their support phone line and usually hung up after waiting for 45 minutes for someone to answer. It is unlikely to get a quick response, EVER, even to urgent problems that effect taxes and benefit submission.
Anonymous | TrustRadius Reviewer

In-Person Training

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

Paycor

No score
No answers yet
No answers on this topic

Online Training

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

Paycor

No score
No answers yet
No answers on this topic

Implementation Rating

Paycom

Paycom 5.2
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

Paycor

Paycor 8.9
Based on 30 answers
Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
Susan Dudek | TrustRadius Reviewer

Alternatives Considered

Paycom

Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
Michelle Armour | TrustRadius Reviewer

Paycor

Paycor offers far more personalized support to users and customers than the previous systems. In comparison, I felt like a number and the customer service was awful; the people you spoke with seemed just as miserable to work there as you were having to call them. Paycor's team is always upbeat, energetic, and happy to help. Paycor cares about updating their system to meet the needs of customers. With the others, it felt like they made updates to just suit what they wanted out of their system regardless of their customers. ADP was unnecessarily overly complicated; our employees struggled with the ESS, our HR team had so many challenges they were on the phone constantly with ADP and ADP's own staff struggled to use their system and were constantly putting us on hold or transferring us to find someone more knowledgeable. With Paycor, we have a specific contact for each product and that individual is highly knowledgeable about that product and gets us the response we need quickly and accurately.
Tiffany Kramer | TrustRadius Reviewer

Scalability

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

Paycor

No score
No answers yet
No answers on this topic

Return on Investment

Paycom

  • cut payroll processing time from 1 week to 2 days
  • cut ACA reporting time from 2 weeks to 2 days
  • Streamlined the benefits open enrollment from distributing, collecting, and faxing 100+ paper applications to having the employee enroll via the employee portal with minutes
Cecilia Terrazas | TrustRadius Reviewer

Paycor

  • My payroll used to take three days to complete. Now it takes only a few minutes.
  • My employees have more information at their fingertips. They can see their hours, they can reference HR materials and they can get check stubs.
  • All I-9s are electronic, and I'm sure to have one for every person.
Catherine Haener CPA, PHR | TrustRadius Reviewer

Screenshots

Pricing Details

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Paycor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

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