Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
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Paycor
Score 6.8 out of 10
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Paycor provides core HR functions scaled towards small and mid-sized businesses. Paycor offers an integrated benefits platform for interfacing directly with insurance carriers and an adaptable time management platform.
ADP-Implementation was a joke, Nothing was set up correctly. They didn't pay our quarterly taxes. I had issues with every payroll run for 4 months. Paycor-Looks like a good system but it didn't look as user-friendly as Paycom Paylocity-Is user-friendly but not like Paycom. It was …
Verified User
Director
Chose Paycom
Paycom definitely has better technology than ADP and Paychex. I've used both ADP and Paychex for over 2 years and I've seen ADP and Paychex new platforms in 2019. ADP technology is just not there. It's bad technology with great GUI, Paychex is still the same old 2 platform …
Everything. Paycor is a mess. One of the best things about Paycom is that they have a dedicated specialist to help us with any of our requests. I find this really awesome because it allows us to communicate with someone who already has a idea of what our company is like and …
I initially thought Paycom was mountains ahead of Paycor when it came to direct deposit software. But again that was just the onboarding phase. They're quick to sell you, but once you're in [it feels like] you're [the] last priority. [I believe] Paycom doesn't take …
I had used the other two before and I like the look and layout of Paycom better.
Verified User
Manager
Chose Paycom
Paycom is by far the best of the systems I have used. It is more intuitive and easier to navigate. ADP's systems were horrible, and their implementation and management teams are not good. I do not recommend ADP at all.
Paycom has greater functionality than the other companies, plus their application is owned/managed by Paycom and does not include external third-party software plug-ins, which is something that was very important to our company.
Paycom is far and away the easiest and most effective platform I have ever used for HRIS, Payroll, Time & Attendance, Benefits Enrollment, Performance Management, et al. It is extremely flexible with thousands of options available to customize to each organization's needs, …
Paycom solved our primary needs to pay our employees and it’s furthermore solved our so many additional HR problems as well. So it’s much more advance than the other similar software.
They are all very similar. The personal touch is where Paycom excels and that is why we choose them.
Verified User
Manager
Chose Paycom
We ultimately chose Paycom because of the level of customer support and training as well as the robustness of the system. Very intuitive for the payroll and HR admin sections.
Paycom has an excellent customer support service where when you have an issue and your email/call their agents, he/she takes you through the process easily ensuring that you always have positive experience concerning the software. This makes it easy to use and also gives you …
ADP - for me this is low threshold - anybody but ADP. It is easier to use and the customer service is about 1000% better. Paycom - did not get on with the salespeople.
Verified User
Analyst
Chose Paycor
Paycor's sales pitch lured our decision makers over Paycom. They promised experts in the industry which ultimately was not delivered.
Verified User
Director
Chose Paycor
Paycor has a much better support system. They have chat support and also dedicated CSMs who support you throughout your time with them. They allow for sandbox usage and also have a feature request area for users which is wonderful.
Verified User
Analyst
Chose Paycor
Paycor is a better platform than the other competitor because offers a good set of features for any organization.
Verified User
Executive
Chose Paycor
Better than ADP and Paychex, allowed for a much more comprehensive product.
It was much cheaper than all the other products we vetted and came with more features. We had multiple demos with all companies and the user interface and experience with Paycor always kept calling us to come back. I'm very happy we went with our decision to move forward with …
Paycor is easy to use and it can be accessed even from a mobile device and this gives you 24/7 insight to your payroll and other human resources policy. Its also affordable and the pricing plans are simple and low cost. This makes it the most preferred HR and payroll management …
It is hard to evaluate Paycor in this manner, as I had full access to the other products but do not have full access to everything Paycor offers. I was not personally responsible for the original evaluation, so I do not know what criteria was used to choose one system over the …
I have used a lot of different HRIS systems over 23 years in HR. Paycom is by far has the most comprehensive suite of options that is easy to use for end users and administrators. Their support is top notch in the industry, from helping you with setup and implementation to troubleshooting issues. Paycom has dedicated staff for you to reach out to at any time that are knowledgeable and work towards resolutions.
Payroll is best suited to tracking down employees' performance and their activities during working hours. It also showcases overall employee and company performance percentages. The candidate management feature helps to maintain any applicant's data, and there is a feedback option that they provide in the platform.
Payroll- easy to view the pay grid, make edits, and even make notes on paystubs. There are quick reports and graphs to double-check everything.
Interface- employees can do so much on their own! Paycor is so easy to navigate and explain to new employees.
Customer Service- I can talk to a real person within 5 minutes!! Or I can even chat with a real person online and not even talk on the phone. And my problems get resolved. No unknown answers they can't figure out.
I would like to see a extra time given for training to employer and employees before going live for the first payroll process without the pressure of a definitive start date. I was told we would be charged additional fees if we could not start on the date we decided on and then was dropped in the middle of my first payroll run because the client service had a pre arranged appointment with another client. The first payroll run was very chaotic and stressful. Please be sure your client is comfortable and ready before processing. And perhaps plan to spend that first entire Payroll day with them.
Would like to see more long-term client service assigned to our account. We have had ours change several times within the year and it just feels good knowing your going to call and speak with someone that knows you and/or your business well and can give a better educated answer based on your specific business needs.
We are having an issue with our 2021 taxes and a discrepancy between what was reported to the IRS and the SS admin. I have supplied all the 941 information from our previous payroll provider that was sent to the IRS. I can not seem to get a real good answer about the discrepancy yet. Hoping this will be resolved soon though. I wish we had open access to speak directly to a tax team member. Everything gets communicated between a client service rep and it is difficult when they do not understand the tax situation.
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
I think it is pretty straightforward. It is not a bad thing to say that it is similar to a lot of products in a lot of ways. That's not what this question is asking, though. It's about usability, and I feel that it carries on the easy usability that a lot of other products similar to it have.
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
I'd give a zero if that were an option. I currently have multiple requests for support that have not been answered in over a week. I have called their support phone line and usually hung up after waiting for 45 minutes for someone to answer. It is unlikely to get a quick response, EVER, even to urgent problems that effect taxes and benefit submission.
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
Paycom blows both Heartland and ADP away. No comparison. I had nothing but issues with the others and no issues to speak of with Paycom. I will recommend Paycom to anyone looking for a truly all-in-one provider.
Paycor definitely has a leg up on Paychex Flex. This is the system we went from to Paycor and it is much more basic with not as much opportunity for bundling data together and tracking information. Paychex did provide a dedicated customer service rep, which was very helpful, and I do miss that with Paycor. Paylocity is a company I've also used for over 7 years it does have some really good features. I feel Paylocity is more user-friendly but Paycor has more in-depth options and software features that are very helpful.
We no longer have a full-time HR manager. The duties are split between a Controller and another manager-reduced costs-all in an $80,000/year savings.
Employee self-management of benefits enrollments eliminated manager support for the process. It's completely self-administered by the employee, probably saves 80 hours of administrative work at a minimum and eliminating any chance that management makes an error on the employee's record.