Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems.
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TriNet
Score 7.7 out of 10
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TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
I personally have used ADP before, but that was just as a user, not as a manager supporting other users. So really, my experience is primarily with Paycom.
I haven't used a whole lot, but I would say the only other one would be Blackbaud. Where I came from before, we used Blackbaud as our payroll provider, and Paycom is so much more user-friendly. Once we moved to Paycom, and then where I'm at now, we used ADP and also switched. …
The user-friendliness of Paycom really stands out. Employees seem to have an easier time logging in and getting to what they need, whereas I've heard ADP can be a little trickier and that some users have experienced login issues. With Paycom, everything is very straightforward. …
I'm not part of the evaluation team, but from an HR perspective, we've used UKG, and that was really the main system before Paycom. Prior to that, we used a system that doesn't even exist anymore. Paycom is much more intuitive and user-friendly, and the capabilities are on a …
Oracle has an HRIS. They have an HR, finance, IT, everything-in-one type of platform, and there's an HR functionality part of it. It's really good. I've used PeopleSoft, which is more of a database type and doesn't have as many functions as Paycom. We went through a very …
Nothing really compares. I've used StaffConnect before to check in, but they don't necessarily have an app, and it's only web-based. I haven't been able to find an app or anything. And again, it's just not my favorite because it also does it by GPS location. And I'll be at work …
We were initially Paycor customers for our recruiting, and we used ADP for payroll previously. Paycom was an all-inclusive solution. And I do know that ADP and Paycor now have solutions, but at the time, they didn’t have what we wanted for the flexibility, the price, and really …
PeopleSoft and Tyler are pretty similar, with similar built in workflows, and extensive reporting systems. UKG has a lot of things that we like, but is more expensive.
I have not currently used any other products. I'm still kind of new to the HR industry. The only other thing that I really have to compare it to is Vonmar's system, which they created themselves, and it was not user-friendly.
Payroll. Unfortunately, with ADP, we're in the 21st century, and they still make me upload a spreadsheet when we do payroll. So a lot of room for mistakes, a lot of back and forth. None of that happens with Paycom. And Paychex, when I used, they were just coming out to the …
More centralized data. UKG didn't have as many, I guess, areas, or like the W2, it wasn't all in UKG. It's just that everything is more centralized than UKG and Paycom.
I've used PeopleSoft, and golly, ADP certainly evaluated Paylocity. That seems to be sort of a common competitor with Paycom, although I'm thinking they're kind of losing the battle, and Paycom's winning. We've also looked at Bamboo HR. BambooHR is great, but I think a solution …
We were on UKG before we switched to Paycom. I've been on ADP. I worked with Workday a little bit. So yeah, worked with a few of them. Right now, Paycom is the best. It's the best.
I appreciate the single database platform. Some of the other programs I have used in the past are not as intuitive or user-friendly. The reporting is accurate and timely. There isn't any confusion between the modules trying to communicate with one another. We also have …
Paycom was definitely number one. It definitely had a few aspects that were more advanced and the data security was a big deal for us, and that was very helpful.
Paycom is definitely better than all of those options because it has everything, including performance reviews. A lot of those systems are very limited.
When evaluating competitors, one of the decision points has been how seamless the experience is from login to each of the different modules. Many legacy providers have the same modules, but they are not seamless. They are "connected" behind the scenes and skinned to appear to …
Justworks was a front runner but literally couldn't run payroll the way we needed at all. There was no way to make it work. Rippling didn't have the certifications we wanted and found that their 'we don't nickel and dime you' promise as all-inclusive as they promised. ADP is …
TriNet stands out far from the crowd. The Trinet team is pleasant to work with and understands our organization's needs. Their sales team was reasonable and worked with our PEO broker to ensure the arrangement was beneficial for everyone. Unlike some other popular payroll …
GreenShades had several issues with the benefit platform! We continued to find issues with the benefit deductions and enrollments with the providers for 9 months after open enrollment. Much of my time was spent auditing and fixing the errors.
Rippling is more of a tech company than HR. They didn’t provide a specific point of contact but a generic email address for customer success/support. Overall, the platform looked better than TriNet, but we were not sold on the EPLI they offered. We didn’t hear good things from …
I researched all 3 but TriNet clearly had the most to offer. Justworks focuses on small businesses like us and they were a close second but ultimately, I felt that TriNet gave us the biggest bang for our buck. Plus, our specialist is local to our headquarters which just made me …
TriNet does a great job at payroll, compliance, caring for the employees, resources for benefits, even free services offered to help and assist if needed. Very clean UI, and user-friendly and intuitive. Great for back office compliance. The customer service is vastly better …
I used ADP in the company I worked for before, but I was not responsible for nearly as much as I am with my current job. I never got too in-depth with ADP, but I already know that TriNet far exceeds what we had with ADP.
My company has been using TriNet for over a decade. The decision was made before I joined; however, it was a good business decision for us at the time due to the size of our company.
Not listed in the database is CoAdvantage, another excellent competitor that is under the radar. In any case, all three offer dramatically higher quality product, better benefits negotiation and stronger customer support. In my opinion, they are clearly going after clients who …
Because of TriNet's ability to work with Hawaii and K-1, they've stood out. However, our search for other PEO's or doing an ASO partnership haven't stopped due to the cost of medical coverage.
When we first started with TriNet, it was a long process to get a report setup with all the information we needed on it. This report is what I use to complete my own report to corporate office. I was able to get all the information on one report but I was not able to have it …
We use ClearCompany for performance management and as our ATS. At the time, we were looking to add an ATS, TriNet's system was just not as flexible and was not as advanced as ClearCompany's system. Same with performance management. We are able to do a lot more with a lot more …
We use Justworks quite a bit, but the difference is the designated support specialist. They only offer a general # to call into or a chat box. Also, they don't offer an audit prior to payroll processing, which I find helpful to keep accuracy and detect any errors. The JW …
As I mentioned, the onboarding process is incredibly easy. We have around 300 employees and are constantly hiring, so Paycom has been a huge help. In fact, the ATS functionality was a major factor in our decision to switch to Paycom.
TriNet is extremely knowledgeable and able to meet a wide variety of needs, such as handling K-1 employees and employees in Hawaii. It's challenging in the sense that pulling reports can result in blocks/barriers based on the number of employees one has.
Paycom does a particularly good job of updating and taking in information. We have a rep named Alex Cisco, who I hear from two or three times a month. He’ll just want to drop by and say, “Hey, how’s the product working? Is there anything I can do to help you with the product? And by the way, do you know about this new feature?” If I have feedback, I give it to Alex, and if he doesn’t know how to fix it that day, he’ll take it to research and development, and we may see an answer for it a month or two down the road.
One thing that we did come across recently is we were restructuring our organization chart and we did find that in order to update someone's job title, for example, we had to go into two different places, not just the employees page. We had to go into a different function as well and it took up a lot of time.
On Staff Admin ability to assist employees is slightly less than I'd like. I don't like being told to have the employee contact for platform issues. I'd like to advocate more for my employees.
Expense Reimbursement better integrated with the payroll functionality.
we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things
e are currently seeing a massive shift in HR tech, with rapid strides being made in the integration of AI and Machine Learning models. These advancements allow for:Predictive analytics for workforce planning.Automated, intelligent chatbots for instant employee support.Smart data synthesis that provides actionable insights rather than just raw numbers.TriNet appears to be lagging in these areas, missing opportunities to leverage AI to reduce administrative overhead and improve data accuracy
Because it's very easy to use. It's web-based, and you can use it on your cell phone; you can do everything that you do on your laptop on your cell phone, which is unheard of. I haven't heard of other companies being able to do that.
The platform is highly intuitive and user-friendly, making it easy to navigate for both admins and employees when handling everyday tasks like payroll processing, benefits enrollment, and HR reporting. The flexibility in HR and payroll features does not require a need for extensive training. The mobile app stands out as amazing, with a great interface that enables quick access to employee related items
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met
The support overall is very good. There seems to be a good number of customer support staff and they are knowledgeable and pleasant to deal with and it almost all cases are able to resolve the question or issue very quickly. My only complaint would be having to wait in some cases as I'm based in the UK and the correct department may not be open 24 hours.
Tadd and Ellie have been great! They have show us many aspects that implementation did not. They are very personable and action oriented as well. Anytime we need them they offer to swing in.
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
I haven't used a whole lot, but I would say the only other one would be Blackbaud. Where I came from before, we used Blackbaud as our payroll provider, and Paycom is so much more user-friendly. Once we moved to Paycom, and then where I'm at now, we used ADP and also switched. Both companies have been very pleased. Stacking up against those, I would say Paycom meets our needs as an employer for payroll and our benefits platform as well. Even switching our benefits over to Paycom was a big decision for us, and there were some bumps in the road, as there are with any change, but it's always met all of our needs, and we're very happy with it.
I researched all 3 but TriNet clearly had the most to offer. Justworks focuses on small businesses like us and they were a close second but ultimately, I felt that TriNet gave us the biggest bang for our buck. Plus, our specialist is local to our headquarters which just made me feel better
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
I would say the impact has been positive. Everything I've needed to do for my job has been available within the system, and if there was ever something I couldn't figure out, I could reach out to customer service, and they would help me. Personally, I haven't had any issues with it.
TriNet has raised the level of professionalism for our organization by having a really good platform that provides employees and management with easy data entry and reporting infrastructure.
I am sure that the benefits that TriNet offers have helped us recruit and retain excellent staff.
TriNet has reduced the time and energy spent on onboarding new employees.
