Phone.com vs. Tencent VooV Meeting (TVM)

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

Incentivized

It is most ideal for meetings with people residing in China. Outside of China, it is less common compared to Zoom, MS Teams, Google Meet, and other popular meeting platforms. While it is lesser known, it possesses powerful features and is technically on par with any other meeting platform. I have no issues using it on a daily basis. For someone whose primary calendar is Google, perhaps Google Meet is still the most seamless integrated solution.

Incentivized

• Customer service and live chat are amazing
• Simple, straight forward
• Easy to setup
• Affordable

Incentivized

• Access Control
• Intuitive Controls within Meeting
• Attendee and Content Sharing Management
• Powerful features such as beauty filter, network checks

Incentivized

• Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
• Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Incentivized

• Home screen lacks certain functions
• Integration with Google Calendar

Incentivized

Technically, TVM is on par and perhaps perform better than most of the rest. It does a really good job at what it's supposed to do, a meeting platform with strong support features for video, audio and presentation. The only issue is in prevalence, there doesn't seem to be a web version available, so invitees who don't have the TVM platform are required to download and install the software before they can join a meeting. This creates more friction compared to Google and MS Teams, which offer web versions of the meeting interface.

Incentivized

• Reduced cost and improved our efficiency - all reps love it.

Incentivized

• Hassle-free communication with Chinese counterparts

Incentivized