ServiceNow Customer Service Management vs. SimpliField
ServiceNow Customer Service Management vs. SimpliField
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
SimpliField | Enterprise companies (1,001+ employees) | SimpliField is an analytics and mobile solution that allows businesses to manage their field operations in real time. Some key features include: Real Time Analytics, Mobile Knowledge Base and Easy Report Sharing. | $35 Per User per Month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Custom pricing for enterprise wide integration | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | SimpliField | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | SimpliField | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | SimpliField | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | SimpliField | |
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Likelihood to Recommend | ServiceNow | SimpliField No answers on this topic |
Pros | ServiceNow | SimpliField No answers on this topic |
Cons | ServiceNow | SimpliField No answers on this topic |
Usability | ServiceNow | SimpliField No answers on this topic |
Support Rating | ServiceNow | SimpliField No answers on this topic |
Alternatives Considered | ServiceNow | SimpliField No answers on this topic |
Return on Investment | ServiceNow | SimpliField No answers on this topic |
ScreenShots | SimpliField Screenshots |