ServiceNow Customer Service Management vs. Sugar Serve
ServiceNow Customer Service Management vs. Sugar Serve
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Sugar Serve | N/A | SugarCRM offers Sugar Serve, a version of its CRM providing en emphasis on customer service automation, service case management, SLA management, customer self-service and includes the SugarBPM workflow tool to automate processes. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | Sugar Serve | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | Sugar Serve | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Sugar Serve | |
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Likelihood to Recommend | 7.4 (6 ratings) | 9.0 (2 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | Sugar Serve | |
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Likelihood to Recommend | ServiceNow | SugarCRM |
Pros | ServiceNow | SugarCRM |
Cons | ServiceNow | SugarCRM |
Usability | ServiceNow | SugarCRM No answers on this topic |
Support Rating | ServiceNow | SugarCRM No answers on this topic |
Alternatives Considered | ServiceNow | SugarCRM |
Return on Investment | ServiceNow | SugarCRM |
ScreenShots |