Skype vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skype
Score 7.4 out of 10
N/A
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.N/A
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
SkypeTeamViewer
Editions & Modules
No answers on this topic
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
SkypeTeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
SkypeTeamViewer
Considered Both Products
Skype
Chose Skype
I use TeamViewer because the sharing screen feature of Skype is buggy. Also, sometimes I need to remote control my partners' screen to fix some issues they have when developing some code (HTML, PHP or JavaScript).
Chose Skype
Skype is a great app for various purposes, such as texting, calling, video chatting, and even holding virtual meetings. Regardless of connection speed, it provides the best quality and user experience. Skype's user base, reliability, and ease of use are unrivaled, and because …
Chose Skype
Even though Google has a very big brand name and wide presence among users, Skype still has many advantages over Google Hangouts. The audio and video quality provided by Skype is far ahead of its competitors. It works smoothly at low bandwidth also, and its screen sharing …
TeamViewer
Chose TeamViewer
With regards to the above mentioned software, Teamviewer is not free, at least not for business use. This is where UltraViewer comes into light. It is not an instant messaging solution like Skype for Business and has more or less the same features as WebEx. Teamviewer works …
Chose TeamViewer
Skype for Business is perfect for calls and chat, but TeamViewer is better for remote control access. Zoom is great for conference calls, especially if you have less internet bandwidth or a less powerful computer. Zoom is light weight compare to TeamViewer but doesn't have as …
Chose TeamViewer
Basic screen sharing and desktop control via Skype for Business has been used in the past and for the most part, does achieve the desired result. In addition, as the helpdesk operator is already speaking to you over Skype voice and instant messaging, it means the wider …
Chose TeamViewer
As an alternate collaboration toot one can use Skype with its screen sharing functionality and it also provides the ability to hand over control to another user although we have not used this functionality. However, it does seem that TeamViewer is more aimed towards a host …
Chose TeamViewer
TeamViewer is unique that is allows you access content. similarly to Splashtop which allows for the same qaaccessibiity and content.
Chose TeamViewer
We have to use one or the other access software depending on our client. However, if available, we prefer TeamViewer, as it provides more control and easy access.
Chose TeamViewer
professional services and easy to use GUI.
Stabililty and good performance was observed with Team viewer
Chose TeamViewer
TeamViewer has great interface and having nice feature for remote access than above listed tools.
Chose TeamViewer
Really the closest thing is Zoom. Zoom doesn't have nearly the level of security of TeamViewer, and generally, all of Zoom's features were lower quality. Worse screen-share/remote control, file sharing was not secure, poor audio quality. It was generally just unattractive …
Chose TeamViewer
It is easy to use and very fast, most clients also use the same tool so setting up meetings on the same platform definitely helps.
Chose TeamViewer
Over the years, Teamviewer has gotten pricier and more complicated to setup/use. We have found Splathtop so much easier and more cost effective, while not compromising features and speed.
Chose TeamViewer
We directly choose TeamViewer after looking at the pros and cons of other similar software and TeamViewer won hands down. Primarily because it is an out-of-the-box solution that does not require complicated or confusing configuration - as we do not have a company IT team. It is …
Chose TeamViewer
It's a very different tool than these. These others can function similarly but not quite to the extent of TeamViewer in terms of functionality.
Chose TeamViewer
TeamViewer is much better than the above products, as it does a better job with support.
Chose TeamViewer
VNC was the first remote support software that we have used. It was great in it time but has not kept up with modern technological changes. Teamviewer surpasses VNC in every way except price. Teamviewer have a wider client adaptability, stronger more stable host and client …
Chose TeamViewer
We did not use another tool for this purpose, as we already knew the particular version, we made the decision to deploy the commercial version by offering us more resources and support.
Chose TeamViewer
This is the first and only software I used and I am still using it. I find it suitable for my requirements.
Chose TeamViewer
So far TeamViewer is my preferred, go to software for this particular need. Zoom isn't bad, but it is laggy in comparison. However, it has the chat feature and ability to multi-conference with many people at once. To my knowledge, TeamViewer can only connect one person to one …
Chose TeamViewer
In my opinion, TeamViewer is the best FREE remote desktop control available. But we are using Lync as a primary tool for communication. Overall, TeamViewer is the best because of the tiers and ease of use.
Top Pros
Top Cons
Features
SkypeTeamViewer
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Skype
7.5
134 Ratings
6% below category average
TeamViewer
-
Ratings
High quality audio8.0131 Ratings00 Ratings
High quality video7.8129 Ratings00 Ratings
Low bandwidth requirements6.5126 Ratings00 Ratings
Mobile support7.7114 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Skype
7.0
115 Ratings
13% below category average
TeamViewer
-
Ratings
Desktop sharing7.4114 Ratings00 Ratings
Whiteboards6.657 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Skype
6.8
115 Ratings
19% below category average
TeamViewer
-
Ratings
Calendar integration6.982 Ratings00 Ratings
Meeting initiation7.2103 Ratings00 Ratings
Integrates with social media6.262 Ratings00 Ratings
Record meetings / events7.274 Ratings00 Ratings
Slideshows6.766 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Skype
7.8
108 Ratings
8% below category average
TeamViewer
-
Ratings
Live chat8.5107 Ratings00 Ratings
Audience polling7.462 Ratings00 Ratings
Q&A7.559 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Skype
7.4
97 Ratings
12% below category average
TeamViewer
-
Ratings
User authentication7.184 Ratings00 Ratings
Participant roles & permissions7.380 Ratings00 Ratings
Confidential attendee list7.858 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Skype
-
Ratings
TeamViewer
8.2
430 Ratings
1% below category average
Screen sharing00 Ratings9.2417 Ratings
File transfer00 Ratings8.5400 Ratings
Instant message00 Ratings8.0368 Ratings
Secure remote access with Smart Card authentication00 Ratings7.9135 Ratings
Access to sleeping/powered-off computers00 Ratings7.1270 Ratings
Over-the-Internet remote session00 Ratings8.9411 Ratings
Initiate remote control from mobile00 Ratings8.0328 Ratings
Remote management of servers & workstations00 Ratings8.7358 Ratings
Remote Active Directory® management00 Ratings9.879 Ratings
Centralized management dashboard00 Ratings7.9277 Ratings
Session record00 Ratings8.2272 Ratings
Annotations00 Ratings6.688 Ratings
Monitoring and Alerts00 Ratings7.7204 Ratings
Multi-platform remote control00 Ratings8.4327 Ratings
Best Alternatives
SkypeTeamViewer
Small Businesses
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.3 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
TeamViewer
TeamViewer
Score 8.3 out of 10
Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SkypeTeamViewer
Likelihood to Recommend
7.2
(136 ratings)
8.3
(481 ratings)
Likelihood to Renew
10.0
(5 ratings)
9.5
(62 ratings)
Usability
10.0
(3 ratings)
9.2
(56 ratings)
Availability
10.0
(1 ratings)
9.1
(4 ratings)
Performance
10.0
(1 ratings)
9.1
(4 ratings)
Support Rating
10.0
(42 ratings)
8.9
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.0
(4 ratings)
Implementation Rating
10.0
(3 ratings)
8.4
(40 ratings)
Configurability
10.0
(1 ratings)
9.1
(3 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
9.1
(4 ratings)
Product Scalability
10.0
(1 ratings)
9.1
(4 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
5.8
(4 ratings)
Vendor pre-sale
10.0
(1 ratings)
7.4
(4 ratings)
User Testimonials
SkypeTeamViewer
Likelihood to Recommend
Microsoft
Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
Read full review
TeamViewer
TeamViewer has been essential for the past 10 years working in support with end users who need assistance with software issues or training. The fact that the software is easy to install and easy to get the correct information to log in quickly has made this my go to for all remote help issues.
Read full review
Pros
Microsoft
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review
TeamViewer
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
Read full review
Cons
Microsoft
  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
Read full review
TeamViewer
  • Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
  • There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
  • When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
Read full review
Likelihood to Renew
Microsoft
I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
Read full review
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review
Usability
Microsoft
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
Read full review
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review
Reliability and Availability
Microsoft
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Microsoft
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Microsoft
I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
Read full review
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
Microsoft
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
Microsoft
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
Microsoft
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
Read full review
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
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Alternatives Considered
Microsoft
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
Microsoft
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Professional Services
Microsoft
The service provided is up to date, as discussed before buying.
Read full review
TeamViewer
No answers on this topic
Return on Investment
Microsoft
  • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
  • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
  • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
Read full review
TeamViewer
  • Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
  • Immediate satisfaction from our customers has greatly increased
  • We now have a significantly higher amount of time available in the office to work on pressing issues.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.