What users are saying about
4 Ratings
4 Ratings
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Score 6 out of 100
4 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
Anonymous | TrustRadius Reviewer

TriZetto Facets

It's all about the knowledge base and talents of the end user. Trizetto performs well with most users, it performs extremely well in the hands of top talent.
Gregory D. Fox DC, DCBCN | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

syncHR
9.4
TriZetto Facets
Employee demographic data
syncHR
9.0
TriZetto Facets
Employment history
syncHR
10.0
TriZetto Facets
Job profiles and administration
syncHR
9.0
TriZetto Facets
Workflow for transfers, promotions, pay raises, etc.
syncHR
10.0
TriZetto Facets
Organizational charting
syncHR
10.0
TriZetto Facets
Organization and location management
syncHR
10.0
TriZetto Facets
Compliance data (COBRA, OSHA, etc.)
syncHR
8.0
TriZetto Facets

Payroll Management

syncHR
9.4
TriZetto Facets
Pay calculation
syncHR
10.0
TriZetto Facets
Benefit plan administration
syncHR
9.0
TriZetto Facets
Direct deposit files
syncHR
10.0
TriZetto Facets
Salary revision and increment management
syncHR
10.0
TriZetto Facets
Reimbursement management
syncHR
8.0
TriZetto Facets

Leave and Attendance Management

syncHR
9.0
TriZetto Facets
Approval workflow
syncHR
9.0
TriZetto Facets
Balance details
syncHR
9.0
TriZetto Facets
Annual carry-forward and encashment
syncHR
9.0
TriZetto Facets

Employee Self Service

syncHR
9.2
TriZetto Facets
View and generate pay and benefit information
syncHR
10.0
TriZetto Facets
Update personal information
syncHR
10.0
TriZetto Facets
View company policy documentation
syncHR
9.0
TriZetto Facets
Employee recognition
syncHR
8.0
TriZetto Facets
View job history
syncHR
9.0
TriZetto Facets

Asset Management

syncHR
10.0
TriZetto Facets
Tracking of all physical assets
syncHR
10.0
TriZetto Facets

HR Reporting

syncHR
10.0
TriZetto Facets
Report builder
syncHR
10.0
TriZetto Facets
Pre-built reports
syncHR
10.0
TriZetto Facets
Ability to combine HR data with external data
syncHR
10.0
TriZetto Facets

Onboarding

syncHR
10.0
TriZetto Facets
New hire portal
syncHR
10.0
TriZetto Facets
Manager tracking tools
syncHR
10.0
TriZetto Facets

Performance and Goals

syncHR
9.0
TriZetto Facets
Corporate goal setting
syncHR
9.0
TriZetto Facets
Individual goal setting
syncHR
9.0
TriZetto Facets
Line-of sight-visibility
syncHR
9.0
TriZetto Facets
Performance tracking
syncHR
9.0
TriZetto Facets

Performance Management

syncHR
8.4
TriZetto Facets
Performance plans
syncHR
9.0
TriZetto Facets
Performance improvement plans
syncHR
9.0
TriZetto Facets
Review status tracking
syncHR
8.0
TriZetto Facets
Review reminders
syncHR
8.0
TriZetto Facets
Multiple review frequency
syncHR
8.0
TriZetto Facets

Recruiting / ATS

syncHR
8.9
TriZetto Facets
Job Requisition Management
syncHR
9.0
TriZetto Facets
Company Website Posting
syncHR
9.0
TriZetto Facets
Publish to Social Media
syncHR
9.0
TriZetto Facets
Job Search Site Posting
syncHR
9.0
TriZetto Facets
Duplicate Candidate Prevention
syncHR
8.0
TriZetto Facets
Applicant Tracking
syncHR
9.0
TriZetto Facets
Notifications and Alerts
syncHR
9.0
TriZetto Facets

Pros

syncHR

  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
Anonymous | TrustRadius Reviewer

TriZetto Facets

  • Reduced claims errors and quick reprocessing
  • Easily monitor a 6-7 figure AR
  • View productivity across multiple departments
Gregory D. Fox DC, DCBCN | TrustRadius Reviewer

Cons

syncHR

  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Anonymous | TrustRadius Reviewer

TriZetto Facets

  • Customer service is exceptional, no issues here
  • Web portal is easy to use, again very satisfied
  • I would like to see more opportunites for training videos/ best use training
Gregory D. Fox DC, DCBCN | TrustRadius Reviewer

Usability

syncHR

syncHR 10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
Anonymous | TrustRadius Reviewer

TriZetto Facets

No score
No answers yet
No answers on this topic

Support Rating

syncHR

syncHR 9.0
Based on 2 answers
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
Anonymous | TrustRadius Reviewer

TriZetto Facets

No score
No answers yet
No answers on this topic

Online Training

syncHR

syncHR 10.0
Based on 1 answer
Training was very well done and thorough
Anonymous | TrustRadius Reviewer

TriZetto Facets

No score
No answers yet
No answers on this topic

Implementation Rating

syncHR

syncHR 9.0
Based on 2 answers
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
Anonymous | TrustRadius Reviewer

TriZetto Facets

No score
No answers yet
No answers on this topic

Alternatives Considered

syncHR

As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
Anonymous | TrustRadius Reviewer

TriZetto Facets

There are a number of other offers, but you will find the robust nature of facets and ease of use - an easy decision to make.
Gregory D. Fox DC, DCBCN | TrustRadius Reviewer

Return on Investment

syncHR

  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
Anonymous | TrustRadius Reviewer

TriZetto Facets

  • Combined with Clear Healthcare Estimates HCT, we have a collections of patient responsibility that exceed 96%. Industry average is less than 55%.
  • Our ROI increased modestly with this service, although our team performs quite well with previous product
Gregory D. Fox DC, DCBCN | TrustRadius Reviewer

Screenshots

Pricing Details

syncHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies

syncHR Editions & Modules

Edition
syncHR v5.9Varies1
  1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.

TriZetto Facets

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TriZetto Facets Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

syncHR
9.0
TriZetto Facets
9.0

Usability

syncHR
10.0
TriZetto Facets

Support Rating

syncHR
9.0
TriZetto Facets

Online Training

syncHR
10.0
TriZetto Facets

Implementation Rating

syncHR
9.0
TriZetto Facets

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