Likelihood to Recommend Well suited in a hospital environment when it works well. Easy to use tool so that doctors and nurses can use it without a lot of training. It becomes a lot harder to use when the tool is unreliable. You can't tell when the service is not working, unless the person sending the secure text notices that someone hasn't looked at a text in a long time.
Read full review In a medium company, it is suited since the cost can be high for a smaller one.
I think there are better and more complete products for companies with higher volume or levels of confidentiality. While it is a good product, today there are several that exceed it in quality and functionality.
Read full review Pros Able to rely on texting being secured and HIPAA approved. This is valuable tool in our hospital environment. Able to look at audit logs with Imprivata Cortext. This is helpful to go back and either help users in troubleshooting problems and also to help prove findings. Easy to use tool to give to doctors and nurses for better communication. Read full review By having the physical appliance, it is more granular the control that is had of the users, which also accelerates the speed of detection of threats. The few options of DLP that it has are very useful when filtering sensitive data, but I stress "few". The interface is intuitive, but for more advanced options, it requires a higher than average knowledge of these systems. Read full review Cons No dictation or voice recognition. Have to type out everything. We have had problems with the service dropping or trouble with the cloud environment that Cortext runs on going down. We rely it on it to be up all the time and you can't tell when it's down. Support isn't the greatest. Don't get great answers to questions. Read full review I know it is not a DLP since there is another specific product for it, but they could do it just a little easier for the average user. An intuitive interface in a broader aspect, not only in the basic functions. The option only in the cloud is good, but only the appliance offers all the functionalities. Read full review Alternatives Considered We selected Imprivata Cortext instead of Tiger Text because at that time it was a new service and they gave us good pricing compared to Tiger Text. We also selected Cortext because we use
Imprivata OneSign . Now that they are probably at about the same price I would give more sway to looking at Tiger Text.
Read full review Unfortunately all these products are better in almost all aspects. It is not to discredit the Trustwave, but they have much to improve in this area.
Read full review Return on Investment Saves time by allowing the doctor or nurse to send messages when they have time, instead of dedicating time and waiting on phone calls. Negative impact when the service doesn't work and nurses and doctors become used to it working. All of the sudden they are spending time trying to determine if it's working or not and spending time waiting on receiving texts. Read full review While it is a good product, today there are several that exceed it in quality and functionality. In a medium company it is correct, since the cost can be high for a smaller one and it is not worth it. It is a basic product, compared to others of the same type Read full review ScreenShots