Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$17
per month per user
Zoom Workplace
Score 8.4 out of 10
N/A
Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.
cost is one of the major point of concern. As teams has worked on its integration and performance, most of the webex base has shifted there. It would definitely top the rank due to better audio and video quality on enterprises package, but in general user can easily …
The calling features are choppy and not reliable. The audio drops and they offer limited federation setup making it more difficult to connect with other outside your organization. We need to reach vendors, engineers, doctors, ruses, etc that are not always part of our …
The scaling ability of Webex Calling is unbeatable and portrays the true cloud architecture. The near 0 lag and always up is easy to host, run & manage large scale events seamlessly. For admins they have managed Webex Calling since a very long time ago than the newer entrants. …
I was familiar with Vonage, but if you can compare with Webex Calling, I preferred Webex Calling which is better than other apps like zoom meeting, and Vonage.
Select Webex Calling because it is a necessary and helpful communications software that works in our favor and that of our business, it is a tool that works perfectly to keep us connected through the screen, audio and video screen sharing with our colleagues, employees, and …
Verified User
Partner
Chose Webex Calling
Some of the other products I've used may have a little advantage in a
specific feature or platform, or cost, but no other product achieves the
quality level and has a complete portfolio of solutions as Cisco.
Verified User
Employee
Chose Webex Calling
We focused on Webex Calling to use since we sell it to our customer base.
I think Zoom Workplace is about equivalent to the Webex suite. However, Microsoft has the edge due to the breadth of capabilities packaged with Microsoft 365/Entra.
We've selected Zoom because it integrates easily with our CRM and allowed to port our phone number. Unfortunately, their billing and tech support are really bad.
Zoom is much better than Google Hangouts Meet and Cisco Webex. Google hangouts has a limit on number of participants and doesn't have the ability to breakout participants into groups. Also, google hangouts have been buggy for a very very long time. Additionally, we need a …
There are many other online platforms but the Zoom has the best user interface and features. Zoom is easy to learn for participants, which helps to attract more and more traffic towards Zoom. Zoom has a recording feature that helps to record the complete session and download it …
Zoom blows all other competitors out of the water from a value standpoint. Features and ease of use are big advantages that Zoom has over its competitors.
There's a night and day difference between Zoom and a Webex call. Zoom is super easy to connect into, and very intuitive for users to use. Webex still looks like you need an engineering degree to have a successful session.
Hands down the ease of use for our hosts to initiate and our users to get on a Zoom session. We've used very little hardware so far but the fact that we were able to use Zoom with our laptops and desktops was a huge positive. Now we're looking to see the hardware for Zoom rooms …
It is hands down, far superior to anything else we tried. The ease of use and the fact that it always works is priceless. With people being able to join before host we no longer have lost time due to waiting for the host to be ready. If host is late, everyone else can be …
When utilizing all of the applications for voice, video, and screen-sharing, I have seen that Zoom is user-friendly for experienced and new users. In addition, we have seen that the quality of video and audio do not decrease when you are utilizing other features, such as …
I selected Zoom because it was suggested to me during a meeting. I also like that it is free to download, has clear audio, and doesn't break off during calls.
As I mentioned, Zoom has a much more intuitive interface. It's integration with the Cloud is seamless for recording. It's management of individual users, and elimination of the need for one "single use" line, is superb. It's much less intimidating for our clients to use. Its …
It seems quite able to handle the normal day to day voice call requirements quite well. Our previous Cisco phones had cameras that could do video calls, but if we need that we go to a Zoom session. Conference room use is not terribly convenient, although this might just be a case of us figuring out how to adapt the environment.
Integration with other products and the AI summaries have been huge wins for Zoom Workplace in our organization. They have been life changing for our team. Also, being able to make and receive calls from our cell phones rather than have to give out personal cell phone numbers has been wildly successful with our attorneys.
Internal calling can be done by searching user in directory or by dialing short code extensions for users. Pretty quick and easy to reach internal people.
Webex Calling integrated seamlessly with call recording solutions making it very useful for compliance call recording which is needed by customer service centres today.
Features like call forwarding, call transfer, conference, voice mail, etc are available.
User authorisation for different types of calls is available.
It provides basic call centre features as well so that companies requiring basic call centre features can use it within Webex Calling.
I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
I think what it's doing is it is still the leader when it comes to being able to present calling platforms. And I mean I guess it's number one competitor from a software perspective is Microsoft Teams, Cisco is doing everything possible to provide open source to enable Microsoft and Cisco to work together, particularly when it comes to user room experiences so that no one is feeling like they're left alone or compromised or somewhat segregated when they're choosing one technology versus the other, which is a great thing.
Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook
The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Cisco Webex Calling is an outstanding cloud collaboration that includes enterprise-grade cloud phone system designed for the modern hybrid workplace. Webex Calling integrates calling, messaging, and meetings into a single, intuitive platform, empowering your teams with unparalleled flexibility and productivity. Benefit from advanced features like HD audio and video, voicemail to email, call forwarding, and intelligent call routing, ensuring crystal-clear communication and efficient workflows from any device, anywhere. Webex Calling prioritizes security and reliability, offering redundant data centers and end-to-end encryption to safeguard your conversations. Its scalable architecture effortlessly adapts to your envolving business needs, providing a future-proof communication foundation. Enhance collaboration and streamline operations with a solution that's not just a phone system, but a comprehensive communication hub.
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.
Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative.
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Webex calling is a good solution for customer which are ready for cloud.
However some customers doesn't want to share their CDR to a UcaaS so Cisco shouldn't focus on cloud opportunity and up to me the gap of investment, marketing, evangelization is too big weighing the pros and cons for cloud too often
