SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.
Customer Relationship Management (CRM) Software
Best Customer Relationship Management (CRM) Software
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Customer Relationship Management (CRM) Overview
What is CRM Software?
Customer relationship management (CRM) is a business strategy that stresses good ongoing relationships with customers. It holds that maintaining these relationships drives growth and profitability. There are two core elements of this customer-centric strategy:
Presenting a unified face to the customer
Providing a seamless customer experience
CRM software can help by synchronizing customer communications among business units. Sales, marketing and customer service can all get on the same page. It’s a system of record for touch points throughout the customer lifecycle.With CRM tools companies can track, automate, analyze and optimize customer interactions. At the core is a database of contact information and interaction history for each individual customer.
Customer Relationship Management Features & Capabilities
In general, customer relationship management technology provides the following sets of capabilities:
Customer Data Management
CRM software collects and organizes customer data. This includes contact information and interactions via email, phone, web chat and social media.
Sales Force Automation
CRM software helps streamline and automate certain sales-related duties. These tasks may include:
Creation of quotes
Updating contact information
Evaluating employee performance
Many CRM software products include some marketing automation features. Others integrate with dedicated marketing automation products. Some features to look for include:
Landing page creation
Customer Service & Support
CRM software products often provide customer support-related features. Many also integrate with standalone customer support software (i.e. help desks and call center software). Customer support features may include:
Customer support portals
Additional Features & Considerations
Some CRM software products also offer project management and social media management capabilities.
Additional considerations when evaluating CRM software include:
Deployment type (on-premise vs. hosted)
Security and privacy
Ease of integration
Benefits of Using a CRM System
CRM systems hold a number of benefits for both small businesses and enterprises. When implemented properly, CRM can:
Create a single storehouse for customer data
Provide greater visibility into sales, marketing and customer service processes
Help optimize customer communications
Shorten sales cycles
Improve customer retention
Help companies understand and address the needs of customers
Increase customer satisfaction
Increase operational efficiency
Free up employees to focus on customer interactions
CRMs are usually sales-focused. But there are benefits for marketing as well. Marketers usually store their leads in a CRM system, and often help with database management. Integration with marketing automation, CMS, and eCommerce platforms can improve marketing campaigns. Information in the CRM helps marketers target their messages sent through these systems to the right people. These communications can then be tracked within the CRM. They may also use the CRM to report on marketing goals, like lead engagement and leads passed to sales. Having a shared database can help align sales and marketing efforts as well.
All-in-one marketing tools typically include both CRM and marketing automation functionality. They often also have content management, SEO, social marketing and eCommerce capabilities. These tools are aimed at small businesses looking for basic features. Larger companies tend to favor a best-of-breed approach, integrating their CRM,marketing automation, and other systems.
CRM software is usually priced by user on a monthly subscription model. Price per user depends on the extent of the features you are looking for. Subscriptions can start as low as $12/mo. per user for small businesses. Enterprise level tools rise to hundreds of dollars per user per month. This tier typically has more automation, reporting, integrations, and customer support features.
Customer Relationship Management (CRM) Products
Listings (151-175 of 233)
Wyvern Magic is a fully featured customer relationship management (CRM) tool focused on data building and customer strategies, from acquisition to development to retention.
CorkCRM is a customer relationship management (CRM) software built specifically for contractors.
EspoCRM is a web-based customer relationship management (CRM) software.
iSEEit is a customer relationship management (CRM) software focused on sales management.
Ivinex is a flexible customer relationship management (CRM) software focused on sales, service, and marketing.
Campaigner CRM is a customer relationship management (CRM) solution focused on making sales process management more efficient.
WebCRM is a simple, cloud-based CRM for SMBs.
FreeCRM is a customer relationship management (CRM) software with marketing automation and sales pipeline capabilities.
Tour de Force is a customer relationship management (CRM) software with features such as enterprise resource planning (ERP) integration, Microsoft Outlook integration and mobile access.
Skyward Techno provides CRM and ERP solutions. The company aims to be the most trusted brand for developing sophisticated business software solutions globally. Founded in 2009, Skyward Techno is based in Old Bridge, NJ.
Membrain is a customer relationship management (CRM) system focused on sales improvement.
Creedenz is a software company specializing in CRM for the mid-market with our flagship product, CXM. The team at Creedenz understands the importance of tailoring systems to meet the needs of customers, not selling the customer on a specific program that doesn’t meet their needs. CXM is a compr...
karmaCRM is a personalized customer relationship management (CRM) solution that can be customized with workflow automation.
Batchbook is a customer relationship management (CRM) platform built specifically for small businesses.
JobNimbus is a mobile customer relationship management (CRM) solution.
Mothernode is a Software-as-a-Service (SaaS) business system that offers small and medium business (SMB) on-demand CRM and ERP solutions. Mothernode aims to allow companies to streamline all aspects of operations. The company’s core competencies focus on customer relationship management ...
Portrait Foundation is a customer relationship management (CRM) software built specifically for customer interaction fulfillment and provisioning.
Vlocity is an industry cloud company, meaning they develop CRM add-ons, built on the Salesforce platform, to provide industry-specific functionality around things like omni-channel communications, benefits and promotions, and order and service management. They focus on industries where customer s...
eSalesTrack is a customer relationship management (CRM) software with workflow automation and data-driven analytics.
Zurmo is an open-source is a customer relationship management (CRM) software built as social CRM with mobile availability.
Sky CRM provides the features such as Customer Information; purchase Orders, Service Quotes, Service Invoices, Payments & Many More. The complete cloud base solution is designed for Indian Service Business; we have reference implementation on your industry and can customize the app to work fo...
Automational provides an all-in-one sales and marketing automation solution targeted for small businesses. Founded in 2014, Automational is based in Atlanta, GA.
itracMarketer offers an email marketing / marketing automation solution for mid-size to large Canadian businesses.
Triangle CRM is a customer relationship management (CRM) solution built for direct response and affiliate marketers with additional features like order management, payment processing, and workflow automation.