Azure Bot Service (Microsoft Bot Framework) Reviews

Azure Bot Service (Microsoft Bot Framework) is well suited in applications like automating emails, or any business idea that would require the business owner to automate their responses, especially if they are dealing with a lot of clients and they cannot reply to each one of them. It'd be best suited to automate emails of large organizations where the responses meet the clients' expectations. It would be less suited in organizations where customers' opinions matter and each customer is unique and requires the organization's attention, where the service provider doesn't have to generalize the clients' concerns

It runs on cloud and it makes the help desk more efficient. Especially in industries or organizations where customer queries seem to follow a similar pattern. However, if the bot is coded properly and consistently, it can also well work in big organizations where there is diversity in issues that might need attention by customers.

Any application where real-time communication is required.
Not suited for secure communications.
If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.
If 100% availability is required, this is not a good choice, stability was an area of concern.

Azure Bot Service is well suited for when you want a stable version of chatbot and want to get good results. Microsoft also provides various Azure services that you can integrate easily within your bot framework.