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Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework)


What is Azure Bot Service (Microsoft Bot Framework)?

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all…

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What is Azure Bot Service (Microsoft Bot Framework)?

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

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Product Details

What is Azure Bot Service (Microsoft Bot Framework)?

Azure Bot Service (Microsoft Bot Framework) Competitors

Azure Bot Service (Microsoft Bot Framework) Technical Details

Operating SystemsUnspecified
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Frequently Asked Questions

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

Heyday AI, ORAI Robotics, and CREALOGIX Conversational AI are common alternatives for Azure Bot Service (Microsoft Bot Framework).

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of Azure Bot Service (Microsoft Bot Framework) are from Enterprises (1,001+ employees).
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Reviews and Ratings


Attribute Ratings


(1-5 of 5)
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Score 9 out of 10
Vetted Review
Verified User
It is utilized as a tagging framework, which clients use to depict our items and survey them as well as hold up any objections they have. It helps with Insurance Contract Request Synchronization Flow.
  • Assembles conversational AI encounters for our clients
  • Adds regular language, discourse, and vision
  • Sends to well known channels with insignificant code changes
  • It isn't exceptionally easy to use for individuals who don't know SDK execution
  • Less choices for other structure mix
  • Customization is tedious and somewhat severe
It is suited for applications like computerizing messages, or any business thought that would require the entrepreneur to robotize their reactions, particularly assuming they are managing a ton of clients and they can't answer to every single one of them. It'd be the most ideal to computerize messages of enormous associations where the reactions measure up to the clients' assumptions. It would be less appropriate in associations where clients' viewpoints matter and every client is interesting and requires the association's consideration, where the specialist organization doesn't need to sum up the clients' interests.
  • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
  • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
  • It is expensive.
They provide instructional meetings, manuals, and backing staff, in addition to other things. Bugs were handily spotted and fixed, which is one of my annoyances about issues.
Microsoft Azure Cloud Bot Service is completely viable and has security highlights. Focusing on the rationale of business rather than the points of interest of every messenger is more significant. We have no issues utilizing the bot structure on the grounds that the execution is fantastic.
Al Mubassir Muin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Azure Bot Service is a Chatbot Platform and Tool category tech stack that is cross-platform. Microsoft offers template bots to assist us in developing our AI-powered chatbots. It’s a solid SDK, and we had a lot of fun building bots with it. The Bit application I created was written in C# and used a SQL database as a backend. It’s much better to concentrate on the business logic rather than the implementation details of each messenger. This platform is built for Microsoft Azure Cloud and has the most security features. LUIS and QnA Maker can create an AI-based chatbot. The bot channel is simple to use and reduces the complexity of development. Use one of our preferred programming languages (C# or Python) to create bot logic. It enables us to get up and run quickly.
  • It allows us to test, manage, and build.
  • It makes it simple to deploy and connect.
  • Bot developers will find it a useful SDK.
  • Fewer options for other framework integration.
  • Customization is time-consuming and a little bitter.
  • LUIS, a service that analyzes human language, sometimes misinterprets semantic queries.
Azure Bot Service is a technology stack tool that belongs to the Chatbot Platforms and Tools category. Any business idea that causes an automated response on the owner’s part can take advantage of this technology, such as automated emails. In industries or organizations where customer inquiries follow a pattern, the help desk can be more productive with this cloud-based system. If the bot is coded correctly, it can work in large organizations where diverse customer issues require attention.
  • Azure Bot Services connects to the SQL database, finds intents/answers, and tests them with the SDK.
  • We can quickly build our bots on Azure using the Bot Framework and LUIS.
  • Using the framework is made possible by the Bot Dev portal. We can connect our bot to more than ten channels, including Twilio Facebook, Twilio, Twilio, Slack, and more.
Microsoft's customer service staff is friendly and extremely knowledgeable. They are always available to assist you with bot framework-related issues that you may be experiencing. They provide training sessions, manuals, and support personnel, among other things. Bugs were easily spotted and patched, which was one of my pet peeves about patching.
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
Francis Banda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It has automated the Frequent Asked Question (FAQ) by using step-by-step coding accessible on Microsoft Learning website.
  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
It runs on cloud and it makes the help desk more efficient. Especially in industries or organizations where customer queries seem to follow a similar pattern. However, if the bot is coded properly and consistently, it can also well work in big organizations where there is diversity in issues that might need attention by customers.
  • Azure Bot will only deliver according to the granularity of the FAQ it is feed. Otherwise, it has been a cost optimization tool for our organization.
Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
Zendesk Chat (formerly Zopim)
Score 7 out of 10
Vetted Review
Verified User
Bot Framework was analyzed as a potential solution for real-time communication for help desk enablement and collaboration. It was primarily used by the help desk area and those who have the ability to report and input problem tickets. Due to the free form nature of our help desk software, a real-time communication solution would assist in completely and accurately documenting problems and requested analysis and research.
  • Real-time communication.
  • Lightweight software protocols.
  • Most robust features only available within Microsoft toolset.
  • Too much coding required for a basic functioning bot.
Any application where real-time communication is required.
Not suited for secure communications.
If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.
If 100% availability is required, this is not a good choice, stability was an area of concern.
  • Real-time collaboration and communication over existing network protocols - very positive.
  • Not 100% stable (availability) - very negative.
Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.
Lex is very limited with integration with standard hardware and network configurations.
Lex has performance issues and was too slow to meet near real-time collaboration requirements.
Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.
No new onsite personnel as required and training sessions and manuals were included.
Very fast response and problem resolution were made available.
Detailed configuration guidance was provided at no extra cost.
Patching was a bit too frequent.
Score 8 out of 10
Vetted Review
Verified User
We needed a chatbot that could understand the user query (NLP), and based on the user query intent, fetch results from the both structured and unstructured databases. I used various Azure services along with the bot framework to solve this problem.
  • Easy to integrate different Azure services.
  • Easy to integrate with various chat bot softwares like Skype or Jabber.
  • Azure documentation still needs some improvement.
Azure Bot Service is well suited for when you want a stable version of chatbot and want to get good results. Microsoft also provides various Azure services that you can integrate easily within your bot framework.
  • High impact on time savings.
  • Database independent support.
  • Dialogflow (formerly
Azure Bot is a complete package, and Microsoft is working in a very enthusiastic way to improve the developer experience.
Support is helpful when we have a problem, but online documentation is lacking.
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