Azure Bot Service (Microsoft Bot Framework) vs. Salesforce Einstein Bots

It is suited for applications like computerizing messages, or any business thought that would require the entrepreneur to robotize their reactions, particularly assuming they are managing a ton of clients and they can't answer to every single one of them. It'd be the most ideal to computerize messages of enormous associations where the reactions measure up to the clients' assumptions. It would be less appropriate in associations where clients' viewpoints matter and every client is interesting and requires the association's consideration, where the specialist organization doesn't need to sum up the clients' interests.

scenarios based on your experience where Salesforce Einstein Bots is well suited:

• self service options on chat developments

scenarios where it is less appropriate

• N/A

Incentivized

• Real-time communication.
• Lightweight software protocols.

Incentivized

• Easily configured
• Allow code
• Integrates with Chat solution

Incentivized

• They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.

• Allow bigger text messages
• Be more clear when using html
• Call other variables available in the org

Incentivized

Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.

Incentivized

Support is helpful when we have a problem, but online documentation is lacking

Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language. Lex is very limited with integration with standard hardware and network configurations. Lex has performance issues and was too slow to meet near real-time collaboration requirements. Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.

Incentivized

• Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
• Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
• It is expensive.

• We were able to assist customers with the self service option, without wasting effort from a real CS advisor

Incentivized