Azure Bot Service (Microsoft Bot Framework) vs. Salesforce Einstein Bots
Azure Bot Service (Microsoft Bot Framework) vs. Salesforce Einstein Bots
Product | Rating | Most Used By | Product Summary | Starting Price |
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![]() Azure Bot Service (Microsoft Bot Framework) | N/A | Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place. | N/A | |
Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations |
Azure Bot Service (Microsoft Bot Framework) | Salesforce Einstein Bots | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Azure Bot Service (Microsoft Bot Framework) | Salesforce Einstein Bots | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Azure Bot Service (Microsoft Bot Framework) | Salesforce Einstein Bots | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure Bot Service (Microsoft Bot Framework) | Salesforce Einstein Bots | |
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Likelihood to Recommend | 8.8 (5 ratings) | 6.4 (1 ratings) |
Usability | 8.8 (2 ratings) | - (0 ratings) |
Support Rating | 8.8 (4 ratings) | - (0 ratings) |
Azure Bot Service (Microsoft Bot Framework) | Salesforce Einstein Bots | |
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Likelihood to Recommend | ![]() Microsoft
| ![]() Salesforce
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Pros | ![]() Microsoft
| ![]() Salesforce
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Cons | ![]() Microsoft
| ![]() Salesforce
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Usability | ![]() Microsoft
| ![]() Salesforce No answers on this topic |
Support Rating | ![]() Microsoft
| ![]() Salesforce No answers on this topic |
Alternatives Considered | ![]() Microsoft
| ![]() Salesforce No answers on this topic |
Return on Investment | ![]() Microsoft
| ![]() Salesforce
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ScreenShots |