BlueJeans Reviews

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Score 8.7 out of 101

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TrustRadius Top Rated for 2019

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Oscar Eduardo Velasquez Escobar profile photo
September 16, 2019

My everyday experience

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Easy to use and install on many devices and very intuitive. The GUI app is very friendly and you only have just the right amount of options you need to make the conference work: share screen, chat, control over your camera and mic. For the users, this is great since you don't have to spend a lot of time teaching them how to use BlueJeans.
  • The compatibility with the videoconference codecs we have (Polycom, LifeSize, etc). There's no need for extra plug-ins. You just dial to the BlueJeans IP address and enter the meeting ID and passcode, and you're done.
  • The recording option is excellent for the unlimited storage on the cloud and the option to locally download the recordings.
  • The app 2.0 has some missing options, like the option to directly send an invite by entering the email address to add new people, and some problems, like a black screen for certain users. We understand that this is a new version and might have some bugs, but we hope you can fix it soon.
  • It needs the ability for a moderator to share content like videos or record without the need of a BlueJeans user login.
  • Some users are able to share videos with sound and some users are not. I guess that depends on the PC sound settings, but it would be nice to have a brief guide on how to share videos with sound.
Read Oscar Eduardo Velasquez Escobar's full review
Marcus Manderson profile photo
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Customer service is great! A company may have a great product but if customer service is terrible, that company may lost customers. On the other hand, a company may have an ok product but the customer service is so exceptional, that it might not even matter what the product is. With BlueJeans, both the product and customer service are top quality!
  • Our major selling point is that BlueJeans provides a way to seamlessly share videos remotely. No other platform we have tried has a way of doing this as well as BlueJeans.
  • BlueJeans is also very flexible on the amount of people that may join a call. Customer service may provide options for even higher counts (150+) if needed.
  • The BlueJeans analytics for each meeting are an important part for any company looking to have a transparent eco friendly approach. We often share how many miles, gas, etc. funds have been saved because the meeting was virtual instead of in person.
  • Video sharing could be made better by allowing people to simply go through their presentation (Keynot/PowerPoint, etc.) without having to upload the video ahead of time (I believe BlueJeans is working on this).
  • Providing an option to choose what join information to share with remote participants would also be great. Currently, every option is sent (joining from phone, mobile, and a videoconference unit). Most of the time, we are sending to participants who do not and will not be using a videoconference unit. I usually just delete that information from the message, but it would be easier (and one less step) if that could be an option.
Read Marcus Manderson's full review
Adam Martin profile photo
Score 7 out of 10
Vetted Review
Verified User
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Pros and Cons

  • The ability to set global preferences on your account for things like "mute on entry" or "Don't show video" were a huge plus.
  • Plug-in integration with Outlook and Slack was very well built
  • Setting up reoccurring meetings within the app was a breeze
  • From my perspective as a desktop engineer who packaged and deployed this app, it was fairly obvious that the PC devs knew what they were doing and the Mac app was a bit of an afterthought. It took me a good 2-3 months of escalating a ticket to finally get the dev team to properly package their app for mass deployment on the Mac side. Previous to my ongoing push, the app would only successfully install if a user were logged in versus being installed while the user were logged out like many other apps can be done via an MDM system.
  • Audio and video quality were always an ongoing issue with BlueJeans. If more than 10 people were on a call, audio would cut in and out constantly. Video quality even in 1:1 calls was blurry/grainy.
  • BlueJeans claimed to suppress auto-updates from their mass deployment webpage but I still found the package to always auto update anyways which wasn't necessarily a bad thing except for when a new version came out and I wasn't prepared for it, I would quickly have to adjust my deployment scope to exclude installing the now older version of BlueJeans over the newer version.
Read Adam Martin's full review
Yoni Dvorkis profile photo
November 12, 2019

BlueJeans is great.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Recording meetings
  • Screen sharing
  • Sharing recordings with other users using the could
  • Easy to use interface. It is very intuitive and much better than the competition I've seen (Century Link and Adobe Connect are much more difficult to learn)
  • I don't want to download the plugin. It's much easier to use the browser version and takes less time to load the meeting. Consider making that option the default and not having a separate plugin that loads a new BlueJeans application. I find that unnecessary
  • When in screen share, I would like a pointer/highlighter function. I currently rely on my mouse pointer but that can't highlight or draw text as far as I can tell
Read Yoni Dvorkis's full review
Stefano Bellote profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Audio calls
  • Video calls
  • Easy access and connection
  • Easier access for people outside the organization - that don't have the app, for example.
  • Sometimes there are problems with connection, would be good to have some way to run an analysis and problem solving.
Read Stefano Bellote's full review
Bartlomiej Jozwiak profile photo
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Flexibility to accept connections from different tools (PC, mobile, etc.)
  • Rather intuitive and user friendly application
  • Integration with Outlook calendar
  • Sometimes it's difficult to use when there are more than 2 participants and all are using different ways of connection/sharing the screen
Read Bartlomiej Jozwiak's full review
Luca Rossini profile photo
October 23, 2019

BlueJeans is Excellent!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It uses a low band system that allows connecting people from the site who don't have good bandwidth (construction site, train, etc).
  • It's easy to use. When you have a lot of new contractors each year is an important point.
  • The director can mute people.
  • It is included in the description of my open issue.
Read Luca Rossini's full review
Anurag Mitra profile photo
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Screen Share: collaborate with people across different regions with ease.
  • The mobile app is phenomenal, help is assisted while I am in transit.
  • Admin has the ability to moderate the call with ease. Help mute disruptive folks on the call.
  • Screen Scaling: this is one area that the app can improve. My only gripe is it doesn't do a very good job between various screen sizes. If someone shares a 32in screen and someone is seeing the same on a 24in monitor at the same time the streaming gets blotchy.
Read Anurag Mitra's full review
Paul Bates profile photo
October 07, 2019

Great for Small Meetings

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The ability to show your screen to an audience is perfect and you don't have to be strong in IT to understand how to use this.
  • Its simplicity.
  • Easy to use with external customers and downloading the app is simple.
  • BlueJeans video is only as good as the camera on the PC and we mostly use PC cameras for meetings.
  • You can often hear people tapping their keys on a laptop during meetings.
Read Paul Bates's full review
Aleksey N. Krylov, CFA profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to join, system punches in the access codes automatically, even if you dial in through phone
  • Ability to control audio/video access
  • All features of app would work as if you are dialed in through the app, even though you are dialed in through the land/cell line
  • Works in China!!!
  • The app automatically adjusts to the quality of bandwidth available to user to ensure optional quality of video and audio
  • N/A
Read Aleksey N. Krylov, CFA's full review
Sarah Bandy profile photo
Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • BlueJeans is great at making a meeting link and making it easy to invite people to meetings via email.
  • BlueJeans is generally easy to use and has a relatively well-designed interface.
  • I think BlueJeans is much like a lot of meeting applications that people have used before so the learning curve isn't bad.
  • BlueJeans is among the longest lag-time for any virtual meeting software that I've used.
  • I think the design and forward-facing parts of BlueJeans could be spiffed up and made to look a little more modern.
  • I wasn't impressed with the glitchy calls we have been navigating, that we don't see on Skype for Business.
Read Sarah Bandy's full review
Michael Timms profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows access from any device
  • Gives users the option to record meetings
  • Chrome plugin is available
  • Occasionally see audio quality issues from users in other countries.
  • Screen sharing causes high CPU usage with some users
  • Some users can't connect when clicking the meeting link. This could be a permissions issue though.
Read Michael Timms's full review
Adam Smith, CTS-I, ME profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • BlueJeans is extremely easy to use and is complemented by its feature set including an Outlook add-in and ability to record meetings.
  • The recent addition of Dolby Digital audio has noticeably increased the audio quality of meetings.
  • Customer service is phenomenal. Whether troubleshooting or testing a new BlueJeans feature, their support is extremely responsive and knowledgeable.
  • Resolution is currently capped at 720p. We would like to see up to 1080p supported.
  • Otherwise, it's hard to find cons...
Read Adam Smith, CTS-I, ME's full review
Steven Wunsch profile photo
June 28, 2019

BlueJeans Rocks!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Users can connect with a wide variety of devices.
  • It is very easy for users to join in on a meeting by following a simple link.
  • Proprietary software and hardware is not needed to participate.
  • Recording and archiving of meetings is cumbersome.
  • Stored meetings cannot easily be shared or accessed by persons who could not attend the meeting.
  • There are frequent audio and feedback issues when making presentations which are distracting to the presenter.
Read Steven Wunsch's full review
Amit Brutta profile photo
October 21, 2019

Nice tool for meetings

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy meeting organiser
  • Intelligent voice recognizer. Switched immediately to the video of the person talking
  • Customisable UI
  • Some calls drop
  • Initial setup hiccups when people join and are unable to hear each other
Read Amit Brutta's full review
Steve Durr profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • No account signup for participants
  • Outlook integration
  • Ease of use
  • When creating an appointment with Outlook, the meeting is not added to the account. It exists only in the schedulers Outlook calendar.
Read Steve Durr's full review
Mario Tristan profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The voice and and screen transmission is very stable.
  • The access to a meeting is usually very easy and fast for our invitees
  • The recording of the sessions is good.
  • Improvements when doing PowerPoint presentations and access to other tools such as chat are needed.
  • The presenter needs to confirm easily what the participants have in their screen.
Read Mario Tristan's full review
Anees Rehman profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Efficient connectivity & video results are sharp
  • They definitely did good traffic engineering to prioritize the audio/video traffic
  • Interface is user friendly
  • Cannot upload files in the chat window
  • Remote controls are not very practical
  • Not widely used in the world, lesser known
Read Anees Rehman's full review

Feature Scorecard Summary

High quality audio (317)
High quality video (315)
Low bandwidth requirements (291)
Mobile support (266)
Desktop sharing (306)
Whiteboards (124)
Calendar integration (280)
Meeting initiation (297)
Integrates with social media (101)
Record meetings / events (253)
Slideshows (191)
Live chat (232)
Audience polling (90)
Q&A (119)
User authentication (202)
Participant roles & permissions (210)
Confidential attendee list (140)

About BlueJeans

The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.

It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.

Categories:  Webinar,  Web Conferencing

BlueJeans Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Does not have featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Has featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Does not have featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing

BlueJeans Integrations

Slack, Microsoft Office 365, Workplace by Facebook, HipChat, Canvas, Microsoft Teams, Skype for Business (formerly Lync), Google Calendar, Alexa for Business

BlueJeans Competitors

Zoom, Skype for Business (formerly Lync), WebEx


Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

BlueJeans Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

BlueJeans Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English, Spanish, German, French