TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(51-75 of 83)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
I've used CrashPlan PROe (private cloud server with standard CrashPlan client) for three years, in multiple small business settings. At my current workplace, we've been using it since November 2015, on all our workstations and servers, to provide continuous backup to a dedicated Debian Linux backup server in a separate building, equipped with a ZFS zraid array.
March 23, 2016
Why I love CrashPlan - In a nutshell
Score 10 out of 10
Vetted Review
Verified User
We utilize CrashPlan as a data/disaster recovery tool. It has proven its effectiveness time and time again, with minimal work input. We use and manage it within the Information Systems department, but we have deployed the agent to multiple workstations, servers, and more to maintain data integrity. The most important problem it addresses in my opinion is data recovery in dire situations. The beauty of it is how simplistic it is, and I prefer that. With just a few simple steps, you can recover any data designated to be backed up within no time, and this is a major plus for me, as downtime within a medical facility sends staff into "panic-mode."
March 21, 2016
One of the most effective backup client
Score 8 out of 10
Vetted Review
Verified User
We used CrashPlan to backup the mobile computer of the travelling employees. We don't use it much anymore because of the Google Drive and Dropbox synchronization tools. It isn't for a specific department, but for a specific needs. For the local employees, it's easy to save on a local intranet or DFS, but when you work on the road, you want to work locally.
March 21, 2016
Great Backup System at a Great Price!
We utilize Crashplan to backup anything and everything deemed non-critical. It's non-critical in that our Crashplan install is only for on-site storage, we have a different system that pushes critical backups offsite. We used to have to decide whether or not the data on a machine was worth backing up and if so, allocate a quantity of storage on a backup appliance, or a backup license, or determine if we needed to pay for cloud storage space, etc. With our on-premise Crashplan install utilizing our own storage, there's no more decision making involved - does it have data that should be backed up? Back it up. It's simple, fast, and best of all, restores are almost fun. I have three backup systems in use in my org depending on the data type: critical (onsite + cloud offsite), non-critical (onsite only), and virtual (onsite + cloud offsite). Crashplan is by far my favorite and most widely deployed.
March 21, 2016
CrashPlan - Don't crash without it...
Score 10 out of 10
Vetted Review
Verified User
CrashPlan has been an incredible help in restoring data from lost/stolen computers. Data is quickly and easily recovered and the user is back up and running. It is also very helpful with transferring data to new equipment.
March 18, 2016
CrashPlan Review - Worth its weight in gold
Score 10 out of 10
Vetted Review
Verified User
We've deployed CrashPlan to our management team and C-level execs (about 15 users total), because we realized we had critical data that was local to the users laptop. As a group, they all use laptops, so traditional "scheduled backup" software wouldn't suffice. We needed something that provided continuous backup, was flexible, centrally managed and did not use the public cloud. The only software that fit the bill was CrashPlan.
CrashPlan is used for our endpoint backup and recovery.
March 16, 2016
CrashPlanPRO - Great Tool for securing data
Score 9 out of 10
Vetted Review
Verified User
Our volunteers work in 84 countries around the globe with the main purpose of securing our corporate data. One of the challenges we found out during the implementation of CrashPlan PROe was that many of our people have personal and business data all mixed up. Now we allow them to backup personal data too but knowing that we might access that data in case of need.
March 11, 2016
Plan on a Crash
We use CrashPlan as a supplementary backup for our file servers and we also use it to back up mobile computers. It is being used across the entire organization. We also resell CrashPlan to our clients as an endpoint backup solution. It allows us to reduce complexity by no longer requiring that our documents sync with our files servers.
February 24, 2016
CrashPlan Rocks!
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan to backup portable endpoints across all of the divisions in our organization. CrashPlan provides a very robust backup solution that allows the end user to perform unassisted data restores. CrashPlan is a great data recovery(DR) tool and we have used it in that capacity numerous times over the past three years.
February 17, 2016
CrashPlan is King
Score 10 out of 10
Vetted Review
Verified User
We are continuing to roll out CrashPlan across our entire organization as our endpoint backup solution. We use it to make sure that our user's local data, particularly our mobile laptop users, is safe and secure. Traditionally we used network shares to store and backup data, but an increasingly mobile workforce makes that a poor process if the end user is rarely in the office to refresh changes.
February 15, 2016
CrashPlan All about the User Experience
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan for simple backup and restore of user data. We had issues with our old backup solution so it was time to do a replacement of the product with something new.
February 15, 2016
CrashPlan; try it, buy it, relax!
We have been using CrashPlan site wide for about three years. We use it to back up our users' data as well as our departmental data. We are using a "hybrid cloud" structure which meets the needs our our users effectively. One of the more significant applications of CrashPlan is how it affects data and virus infiltrations. We use to panic if we were hit by any encryption/ransomware type viruses. Critical data was always at risk of at least some level of data loss. If we are hit now, we just clean the virus, and restore from CrashPlan. The level of stress relief of our users is always gratifying when they realize they didn't lose any data. We also use CrashPlan to restore data to users receiving new equipment. It is a very easy process, and it takes a lot of the data mining burden off our shoulders.
February 11, 2016
Crashplan one of the best endpoint backup software
Crashplan is used by our organization as a multitennat resell service. So it's not really used by us (except for testing) but by our customers. This software is a very good endpoint backup and gives to our clients and us, the security to backup data.
February 04, 2016
Great software
Score 9 out of 10
Vetted Review
Verified User
What I can say is that we utilize this software daily and users really love the ease of use that comes with it. Not only is it easy for us to manage as the IT personnel it is also easy to teach users how to use it and how it works. We are looking forward to rolling out [version] 5.0 and use the mobile features as we use iOS devices very heavily in our organization. We use CrashPlan Pro and love it, I think more companies should use this software and learn the benefits of this great software.
February 04, 2016
CrashPlan - It Just Works!
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is the best product for endpoint backup I have ever used. It is a light weight client that doesn't annoy the user. We use it to back up to the cloud sites that Code42 has around the world. My users are able to backup to the closest data center to them. This means that my Singapore users are backed up to the Code42 Data center in Singapore and not the US. Beauty of this is, that we keep the encryption keys in house so no one has access to them but us. We were able to deploy to our entire network in less than a week and their support is one of the best I have worked with. We had a C level employee that had destroyed his laptop and I was able to start a restore to a spare laptop. I then put the laptop on a MiFi device and hopped in my truck to drive it 2 hours to where the employee was. When I got there it was fully restored and ready to go. They also do legal holds on the data to allow you to execute and access data for legal cases with very little effort.
February 04, 2016
CrashPlan Saves My Sanity
CrashPlan is in use as an emergency desktop backup tool for our top level executive administrative assistants. In the event of an infection or hardware failure, CrashPlan restores productivity to this target group faster than any other single tool we have available. It is used across the organization, in every division office, remote and corporate.
February 03, 2016
Crashplan saves your data.
Currently we use Crashplan to cover endpoint backup for all our users in the environment. We also use it for backups of our file servers. We are currently looking into leveraging the software to help with user migration and potential legal compliance with the new tools Code42 has added to the software.
February 03, 2016
CrashPlan is hard to beat
CrashPlan has been rolled out to all of our full-time employees. This is around 850-1000 employees total. Prior to CrashPlan, we did not have a reliable means to back up data on the individual computers other than having our end users save to network shares. Synchronizing this data for off-line use has always been messy but now we can safely allow data to be stored on the local hard drives. Additionally, CrashPlan is our primary means for data retention when a user is no longer employed. Data can always be downloaded from the administrative console if needed, especially when access to the physical computer is non existent.
February 03, 2016
Crashplan Keeps Backup Easy
Score 10 out of 10
Vetted Review
Verified User
We are using CrashPlan on a department-by-department basis. Our IT department were the first adopters and are the most vocal supporters to other departments. We now have three campuses and five departments fully involved, and we are rolling out to two other departments. We use it for backup of all our client PCs, and for the backup of 159 remote locations who needed a backup solution that could be throttled to run only at night on limited bandwidth.
February 03, 2016
Crashing the party with crashplan
Crashplan is being offered as an optional service to all departments. Adoption percentage is still small, but rapidly growing within and between departments. At this point in time crashplan is protecting around 500 extremely heterogeneous endpoints.
February 02, 2016
CrashPlan For the WIN!
We used CrashPlan across the whole organization as, well, a "crash plan"! We needed a backup solution and disaster plan for our users. Previously we had a range of solutions that were either client specific and not comprehensive, or hard to manage. CrashPlan gave us one solution for all clients, that solved our issues when thefts or system crashes occurred.
February 02, 2016
CrashPlan, your one stop shop for data back up and recovery.
CrashPlan is being utilized in our environment by executive leaders and their admins. Loss of data for these groups is a business critical issue, with CrashPlan we eliminate the need for archaic media; log in to the portal and restore, it's a simple as that. This simplicity allows IT groups to focus on other projects while the users are able to manage their own backup and restore points.
February 02, 2016
Crashplan, the set it and forget it end point backup solution.
Crashplan is used for our endpoint backup protection throughout the organization. Initially, it was only used for VIPs, but after seeing its true potential, it was decided that we would use it for everyone. CrashPlan ensures that data is safe from all forms of data loss such hardware issues, software issues from viruses or malware, accidental deletion, and physical theft of devices.
February 02, 2016
CrashPlan is the Logical Choice!
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is being used by the entire organization. It addresses a need we had to ensure we had internet-based/cloud backup to eliminate the reliance we previously had on a VPN. It allows the company to safeguard data in a central [location] as the company is highly mobile and connects less and less via VPN as time goes on.