Overview
What is Cvent Passkey?
Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities…
Happy Cvent Passkey User
Helpful Hotel Management
Cvent Passkey Review
Great For Vendors, Too!
Great tool to manage room blocks
Easy, Functional, Reliable
Passkey
Nice product easy to use and understand
Information at Your Finger Tips
Streamlines the process!
Good product for most use cases!
Passkey is a great tool: It all depends on the nature of your meetings!
Good tool
Check Out Passkey
PASS over the KEY to success!
Awards
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Pricing
What is Cvent Passkey?
Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Cvent Passkey?
Cvent Passkey Features
- Supported: Customized guest experience when booking rooms.
- Supported: Upsell opportunities from booking to check-in and beyond.
- Supported: Online event dashboards with live pick-up, pace, and room list data.
- Supported: Citywide event support.
- Supported: Integrated event registration and hotel bookings for DMOs.
Cvent Passkey Screenshots
Cvent Passkey Competitors
Cvent Passkey Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Languages | Chinese, English, French, German, Spanish |
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Reviews and Ratings
(33)Community Insights
- Business Problems Solved
- Pros
- Cons
Passkey is a versatile tool that offers a range of use cases for hoteliers, event planners, and attendees. Users can efficiently manage room blocks, saving time and effort in handling contracts and sending rooming lists to clients. With Passkey, clients have the flexibility to view their rooming lists, make changes or additions, resulting in a mutually beneficial situation for both hoteliers and clients. The system allows users to effortlessly manipulate and update their rooming lists without the need to contact the vendor every time. This streamlines the process for events departments, ensuring the correct allocation of rooms and providing real-time reports on block pickup rates and reservation lists. Passkey also empowers attendees by giving them control over their reservations, offering real-time analytics, and eliminating the need for intermediaries. Furthermore, Passkey saves significant employee hours by allowing guests to choose their stay, securely input their credit card information, and directly connect with the host hotel. For Meetings and Events Departments, Passkey proves invaluable in managing hotel accommodations, reducing the back-and-forth hassle associated with sending rooming lists. Additionally, Passkey is employed by third-party meetings and incentive planning companies, internal Meetings and Events groups, as well as hotels managing reservations for city-wide conferences. By digitally tracking and managing hotel rooms with ease, Passkey becomes an essential tool for these organizations, ensuring contractual obligations are met while saving valuable time on manual reports. Furthermore, Passkey provides weekly updates on room blocks so that clients can make informed decisions based on inventory availability. Its range of features makes it particularly suitable for citywide events as it offers real-time availability updates, attraction showcases, and messaging capabilities. While Passkey is user-friendly and easy to implement, integrating it with the registration process would enhance attendee booking efficiency. Overall, Passkey has proven to be an indispensable resource in streamlining the reservation process for hotels and enhancing convenience and transparency for guests managing larger groups or wedding room blocks.
Streamlined Rooming List Process: Many users have praised the system for its streamlined rooming list process, stating that it allows for easy access to rooming lists 24/7. Several reviewers appreciated how this feature saved time by eliminating the need to send updated rooming lists.
Valuable Integration with Passkey Licensed Hotels: The integration with hotels that have a passkey license has been seen as a valuable feature by many customers. They appreciate the seamless connection between the system and these hotels, which enhances their overall experience and simplifies event management.
Quick Snapshot of Event and Real-time Access to Data: Users have found great value in how the system provides a quick and easy snapshot of the entire event, making it effortless to understand at a glance. Additionally, real-time access to event data has been highly regarded as an important feature by multiple reviewers.
User-Unfriendly Interface: Several users have found the interface of the software to be user-unfriendly, resulting in a steep learning curve when starting to use the software. They have suggested that updating the interface would greatly improve the user experience.
Time-Consuming Set-up Process: Some users mentioned that setting up the software is time-consuming, which can be frustrating and inconvenient. They feel that streamlining and simplifying the set-up process would save time and make it more efficient.
Limited Integration with Cvent Event Management: Users expressed frustration with the inability to integrate the software with the registration process of Cvent Event Management. This lack of integration creates inconvenience for users, and they suggest that adding this feature would enhance convenience and streamline their workflow.
Attribute Ratings
Reviews
(1-12 of 12)Happy Cvent Passkey User
- ability to manage room blocks
- ability to customize reports
- easy accessibility
- Ability for attendees to look up the master acknowledgment, then display all reservations under it and allow them to select which needs to be adjusted. Defaulting back to the screen to select the next one to change. So that they wont have to go in and out multiple times.
- Affiliates to use the manage.passkey.com. There are many planners that prefer to use this side.
Helpful Hotel Management
- Hotel booking
- Tracking for planners
- Managing bookings
- Learning curve when you start
Nice product easy to use and understand
- Integration with hotels that have a passkey license.
- Easy to take a quick look and understand a snapshot of your entire event.
- Allows for integration across all departments of our organization.
- Interface could be very user un-friendly; if they could update that it would help.
- A bit time consuming to set up.
- Cannot integrate it within the registration process of Cvent Event Management.
Information at Your Finger Tips
- On-demand info.
- I can get info whenever I want and not rely on someone to pull a report for me.
- I always know where I stand with hotel blocks.
- Lifesaver.
- I wish we could somehow enter our data in it. We reserve our own rooms at a hotel, but they are not reflected until we send the names of our employees 3 weeks before the event.
Streamlines the process!
- Room management
- Reporting
- Real time availability
- Doesn't work with every hotel
- Time consuming set-up
- Simplifies the reservation process for the hotel.
- Reservations are created in real-time.
- It's a secure way to provide the hotel with a rooming list.
- Not being able to integrate Passkey during the actual registration process, which caused some confusion for registrants.
- Changes in Passkey did not always flow back over into the registrations.
- Difficult to find a registrant's roommate request.
PASS over the KEY to success!
- Customized guest experience when booking rooms.
- Real-time ability to view event data.
- Customized room block web page.
- Integrate Passkey within the registration page while registering.
- Mobile app for admin management.
- A bit time consuming to set up, but once its set up it is great.
I’m a fan of Passkey!
- Real-time.
- User-friendly.
- User-interface.
- Larger font.
- Change the look.
- More editable fields.
Passkey - don't pass on it!
- Real time tracking
- Analysis by demographics
- Organized and easy to use
- Dedicated Passkey rep
Great time saver!
- Automates the room booking process!
- The fact that both integrated & non-integrated hotels can easily use the system is a huge benefit.
- The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
- The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.
Very satisfied user!
- Visual representation of room block data.
- Real-time ability to view event data.
- We would like the opportunity to separate room blocks in the dashboard as some of our events have separate ones, and the visual reports can't be separated currently.
Worth it if you spend a lot of time manually managing hotels!
- Room management
- Reporting
- Bit time consuming to set up.
- Doesn't work with every hotel so not consistent experience.