TrustRadius Insights
Easy to use interface: Users have consistently praised the platform for its easy-to-use interface, with many stating that it is simple, …
Starting at $38 Per Month Per User
View PricingOverview
What is Gladly?
Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.
Recent Reviews
Pricing
Task Based
$38.00
Cloud
Per Month Per User
Customer Facing
$150.00
Cloud
Per Month Per User
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.gladly.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Gladly?
Gladly is a personal customer service platform that is, according to the vendor, built around people, not cases or tickets. It gives customer service agents one lifelong, channel-independent conversation with context that can be used to build lasting connections and loyalty. Gladly boasts users among brands like Ralph Lauren, Allbirds, Bombas, Crate&Barrel, Ulta Beauty, and Warby Parker, with the goal of growing customer brand loyalty and increased customer lifetime value while creating happier, more efficient, and empowered service teams.
Gladly Video
See Gladly in action with this 4-min product demo and get a glimpse of how we put people at the center of every conversation.
Are you ready for Radically Personal Customer Service?
- Put people at the center - 79% of consumers say personalized service is more important than...
Show More Gladly Integrations
Gladly Competitors
Gladly Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(9)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Easy to use interface: Users have consistently praised the platform for its easy-to-use interface, with many stating that it is simple, robust, and intuitive. Several reviewers mentioned that they found it easy to navigate and appreciated the comprehensible layout of the platform. Overall, a large number of users have commended the user-friendly design of the interface.
Efficient multi-channel access: Many users appreciate the ability to access and interact with multiple channels such as voice, chat, SMS, and email all in one place. They find this feature efficient and more effective than using multiple tools. The convenience of having all communication channels consolidated into a single platform has been highly valued by customers.
Comprehensive customer information view: Users have expressed their appreciation for the platform's ability to provide a comprehensive view of customer information and interactions. Having previous conversations, calls, emails, and chats easily accessible in one place has been beneficial for effectively communicating with customers. This feature has received positive feedback from numerous reviewers who value being well-prepared when interacting with customers.
Rerouting and assignment issues: Some users have reported that conversations in Gladly are assigned and rerouted without reason, causing confusion and inefficiency in handling customer inquiries.
Limited search options: Many users find it difficult to search for customers in Gladly due to the lack of comprehensive search options. They suggest the implementation of additional search filters to improve the efficiency of retrieving specific customer information.
Inability to edit closed conversations: Users have expressed a desire to be able to edit the topic on a closed conversation in Gladly. Currently, they are unable to make any changes once a conversation is closed, which can be inconvenient when updates or corrections need to be made.
Users commonly recommend the following when using Gladly:
- Familiarize with the platform and utilize the extensive Gladly wiki and self-help articles.
- Integrate customer information into Gladly and consider various contact channels.
- Improve quality by using Gladly for tracking records, finding resolutions, and keeping track of all customer interactions.
These recommendations highlight the importance of becoming familiar with the platform, utilizing available resources, integrating customer information, and leveraging Gladly's features to enhance customer service quality.
Attribute Ratings
Reviews
Companies can't remove reviews or game the system. Here's why
No reviews found
Try adjusting your results by removing or modifying your filters.