Dixa vs. Gladly
Dixa vs. Gladly
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dixa | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user | |
Gladly | N/A | Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help. | $38 Per Month Per User |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | All pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | — | ||||||||||||||
More Pricing Information |
Dixa | Gladly | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Dixa | Gladly | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dixa | Gladly | |
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Likelihood to Recommend | 9.3 (4 ratings) | 10.0 (2 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
Dixa | Gladly | |
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Likelihood to Recommend | Dixa | Gladly Software |
Pros | Dixa | Gladly Software |
Cons | Dixa | Gladly Software |
Likelihood to Renew | Dixa No answers on this topic | Gladly Software |
Support Rating | Dixa No answers on this topic | Gladly Software |
Alternatives Considered | Dixa | Gladly Software |
Return on Investment | Dixa | Gladly Software |
ScreenShots | Dixa Screenshots |