Amazon Connect vs. Gladly
Amazon Connect vs. Gladly
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Gladly | N/A | Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help. | $38 Per Month Per User |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Amazon Connect | Gladly | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Amazon Connect | Gladly | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Gladly | |
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Likelihood to Recommend | 7.2 (4 ratings) | 10.0 (2 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
Amazon Connect | Gladly | |
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Likelihood to Recommend | Amazon AWS | Gladly Software |
Pros | Amazon AWS | Gladly Software |
Cons | Amazon AWS | Gladly Software |
Likelihood to Renew | Amazon AWS No answers on this topic | Gladly Software |
Support Rating | Amazon AWS No answers on this topic | Gladly Software |
Alternatives Considered | Amazon AWS | Gladly Software |
Return on Investment | Amazon AWS | Gladly Software |
ScreenShots |