Ivanti Service Manager Reviews

32 Ratings
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Score 8.8 out of 100

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April 27, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Feature Scorecard Summary

Organize and prioritize service tickets (15)
9.7
Expert directory (14)
8.3
Service restoration (12)
7.6
Self-service tools (14)
8.6
Subscription-based notifications (10)
8.7
ITSM collaboration and documentation (14)
8.0
ITSM reports and dashboards (15)
9.2
Configuration mangement (14)
9.0
Asset management dashboard (13)
9.2
Policy and contract enforcement (11)
9.0
Change requests repository (12)
9.4
Change calendar (12)
8.6
Service-level management (10)
9.0

What is Ivanti Service Manager?

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017.

Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise configurations, competing with BMC Remedy, IBM SmartCloud, ServiceNow, and Cherwell Service Management.

Ivanti Service Manager Competitors

Ivanti Service Manager Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Ivanti Service Manager?

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017. Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise configurations, competing with BMC Remedy, IBM SmartCloud, ServiceNow, and Cherwell Service Management.

What is Ivanti Service Manager's best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.7.

Who uses Ivanti Service Manager?

The most common users of Ivanti Service Manager are from Enterprises and the Government Administration industry.