Overall Satisfaction with Ivanti Service Manager (powered by Heat)
Ivanti Service Manager (powered by Heat) is completely customizable and can be process driven. Excellent product for multiple departments (IT, HR, etc.) to use service requests. A lot of work at the front will pay off at the end. Since it can do so much, it is hard to decide what you want it to do at the start. If you are implementing it, take your time to decide which of the modules you need (Incident, Service, Problem, Change, etc.) and implement those. Get used to them and then expand. Gives too many notifications out of the box but those can be turned off or removed.
- Customized service requests
- Customized dashboards
- Customized processes
- Too many notifications out of the box
- Automation of our phishing button in Incident saves about 70 hours of work per year
- Tracking of tasks shows the true amount of work
- Started departments outside of IT on tracking requests
Do you think Ivanti Neurons for ITSM delivers good value for the price?
Are you happy with Ivanti Neurons for ITSM's feature set?
Did Ivanti Neurons for ITSM live up to sales and marketing promises?
Did implementation of Ivanti Neurons for ITSM go as expected?
Would you buy Ivanti Neurons for ITSM again?
Ivanti Neurons for ITSM Feature Ratings
Using Ivanti Service Manager (powered by Heat)
1 - Account administration (similar to AD), Developer (flowcharting with some code)
Ivanti Service Manager Support
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, the support available is already excellent. Most of the support people are or can refer you to the system engineers
During the initial setup