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LoyaltyLion

LoyaltyLion

Overview

What is LoyaltyLion?

LoyaltyLion is a data-driven loyalty and engagement platform used by thousands of ecommerce brands worldwide.The vendor says merchants use LoyaltyLion when they want a fully customised loyalty program that promises to increase customer engagement, retention and spend. Stores using LoyaltyLion…

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Learn from top reviewers

LoyaltyLion Review

Rating: 2 out of 10
May 26, 2023
IncentivizedVetted ReviewVerified User
In my opinion, the sheer level of unprofessionalism levied by LoyaltyLion is something to behold. In my opinion, you should do your research before committing to any contract ...
Continue reading
Verified user
Executive
LoyaltyLion2 years of experience

Give your loyal customers the love they deserve with LoyaltyLion!

Rating: 8 out of 10
July 26, 2021
IncentivizedVetted ReviewVerified User
We use Loyalty Lion as the backend tool for our Shopify website as a part of our CRM strategy to incentivize our customers to buy directly from me than other channels. We use ...
Continue reading
Verified user
Manager
LoyaltyLion2 years of experience
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Pricing

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Small Business

$159.00

Cloud
up to 800 monthly orders

Classic

$399.00

Cloud
up to 2000 monthly orders

Advanced

$699.00

Cloud
up to 4000 monthly orders

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://loyaltylion.com/pricing?utm_cam…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is LoyaltyLion?

LoyaltyLion is a data-driven loyalty and engagement platform used by thousands of ecommerce brands worldwide.

The vendor says merchants use LoyaltyLion when they want a fully customised loyalty program that promises to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.

A selection of leading brands use LoyaltyLion to drive customer retention and engagement:
Dr Axe - a 36% increase in average order value
100% Pure - a 4 x reduction in customer churn
Astrid & Miyu - a 10% increase in repeat purchase
100% Pure - a 39% uplift in returning customers

LoyaltyLion promises to help you use your loyalty program to increase the power of your existing ecommerce tools and technologies. The product integrates with major ecommerce platforms including Shopify, Shopify Plus, Magento and BigCommerce, and can also be used with custom-built stores.

Today LoyaltyLion works with over 4,000 fast-growth ecommerce retailers. The company's stated mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience.

LoyaltyLion Features

  • Supported: Award points for activities performed on your site
  • Supported: Allow customers to access rewards anywhere in their journey
  • Supported: Use points, tiers and rewards to re-engage at-risk customers
  • Supported: Encourage site visits with loyalty emails and points statements
  • Supported: Alert customers to available rewards with onsite notifications
  • Supported: Allow customers to earn and redeem online and in-store
  • Supported: Customise your loyalty program
  • Supported: Embed loyalty components on product or post-purchase pages
  • Supported: Incentivise referrals via email, social and mobile
  • Supported: Reward customers who leave product and store reviews
  • Supported: Award points for social media likes and shares
  • Supported: Access built-in analytics dashboard
  • Supported: Identify valuable and at-risk customers

LoyaltyLion Screenshots

Screenshot of Reach loyalty program members wherever they are shopping - on desktop or mobile devicesScreenshot of Use data and insights from your loyalty program to show customers that you value and understand their individual buying behaviours

LoyaltyLion Video

LoyaltyLion is a data-driven loyalty and engagement platform that powers ecommerce growth. Unlock real insights to build a better understanding of what drives longer-lasting customer relationships, and use those insights to connect and accelerate your existing marketing effort...
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LoyaltyLion Integrations

LoyaltyLion Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Loyalty Lion has proven to be a valuable tool for businesses looking to boost customer retention, increase repeat purchases, and improve customer lifetime value. Through the software, businesses have been able to build and manage loyalty programs, reward loyal customers, and drive customer engagement and retention. Users have found Loyalty Lion helpful in converting new users into long-term buyers, increasing average order value, and optimizing customer lifetime value. The platform has also solved the problem of rewarding regular customers, moving them through tiers, and identifying top customers. By providing added benefits and rewards to loyal customers, Loyalty Lion has helped businesses improve customer satisfaction and retain valuable customers over the long term.

One of the key strengths of Loyalty Lion is its user-friendly interface that allows customers to seamlessly redeem their rewards. Users have praised the software for its easy-to-use design and seamless redemption process. Additionally, Loyalty Lion has received positive feedback for its prompt customer support, responsive assistance, and detailed guidance.

Integrating with platforms like Shopify and Klaviyo, Loyalty Lion offers businesses a versatile solution for running rewards and loyalty programs. This integration capability has been widely appreciated by users as it simplifies the process of managing loyalty initiatives. Businesses have benefited from Loyalty Lion's ability to retain customers, incentivize repeat purchases, encourage customer return, and ultimately increase revenue.

Overall, with its proven track record in improving customer retention rates, driving up average order value, providing valuable insights into buying behavior, and enhancing overall customer engagement, Loyalty Lion has become a trusted solution for businesses looking to enhance customer loyalty, drive sales growth, and build brand trust.

Users have made several recommendations based on their experiences with Loyalty Lion. The most common recommendations are as follows:

  1. Loyalty Lion integrates well with Shopify and Klaviyo, according to users. This seamless integration allows businesses to effectively manage and track customer loyalty programs, as well as incorporate loyalty features into their email marketing campaigns.

  2. Users acknowledge that Loyalty Lion is expensive but believe it is worth the investment. Despite the higher cost, they feel that the platform provides valuable features and benefits that justify the price tag.

  3. Implementing features on checkout apps is another frequently mentioned recommendation from users. They suggest utilizing these additional features to enhance the customer experience during the checkout process and further incentivize customers to join loyalty programs.

Overall, users recommend Loyalty Lion for its integrations, despite its higher cost, and emphasize the importance of implementing additional features on checkout apps to maximize its potential impact.

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(1-2 of 2)

LoyaltyLion Review

Rating: 2 out of 10
Incentivized
May 26, 2023
Verified User
Executive in Other
Retail Company, 1-10 employees
Vetted Review
Verified User
LoyaltyLion
2 years of experience
Use Cases and Deployment Scope
In my opinion, the sheer level of unprofessionalism levied by LoyaltyLion is something to behold. In my opinion, you should do your research before committing to any contract with this company. In my experience, we have had nothing but problems with them from the beginning and the customer service is non-existent. In my experience sometimes it takes months to get anywhere, with support staff taking 2 plus days to even respond to the chain of messages. In my opinion, the main issues with using LoyaltyLion are below: In my opinion, poor Loyalty Program with a UX that's heinous. In my opinion, terrible customer support. In my opinion, no multi User login. In my opinion, low engagement from customer compared to other loyalty providers. In my opinion, expensive for what it is. In my opinion, overpriced by at least 50% Long Contracts designed to tie you in as they have no faith in their own product I believe. In my experience, we also had the displeasure of dealing with a rep who while representing LoyaltyLion decided he would be as unprofessional as possible and was actually quite rude. In my opinion, this was an instant turn-off and instead of trying to work to a result that sees as remain as customers he has ensured we will leave. In my opinion, with account non management like that you have to wonder is their business dying; In my opinion, it's like they have already given up on their own product and brand. In my opinion, other resources worth checking are Shopify reviews as well, Trustpilot reviews and the other tech review platforms to help you avoid this company who will as the reviews say everywhere, take your money and then leave you hanging.
Pros
  • In my opinion, it ties you into long contracts to suit their own needs
  • In my opinion, provides basic customer support to save them money
Cons
  • Customer Service
  • Loyalty Program
  • Costs
Likelihood to Recommend
It says it's a loyalty program, but it's not really fit for purpose in my opinion.
Most Important Features
  • In my opinion, removing it
Return on Investment
  • In my opinion, negative, we have lost time effort and money
Alternatives Considered
In my opinion, Smile eats LoyaltyLion for breakfast, it was not on BigCommerce however so in my opinion could not use it
Other Software Used

Give your loyal customers the love they deserve with LoyaltyLion!

Rating: 8 out of 10
Incentivized
July 26, 2021
Verified User
Manager in Marketing
Consumer Goods Company, 51-200 employees
Vetted Review
Verified User
LoyaltyLion
2 years of experience
Use Cases and Deployment Scope
We use Loyalty Lion as the backend tool for our Shopify website as a part of our CRM strategy to incentivize our customers to buy directly from me than other channels. We use the tool to give out, track and redeem reward points to our customers for making a purchase on our website. Since it is a Shopify tool, the integration is seamless and resourceful.
Pros
  • Integration with Shopify
  • Detailed customer analysis
  • Feature rich
  • Ability to give out custom points to customers
Cons
  • Integration only with shopify
  • UI could be better
Likelihood to Recommend
If you have a Shopify website for your business, LoyaltyLion is a no-brainer due to its seamless integration which means it will fit like a glove into your CRM strategy. However, for any other backend e-commerce website, you need to look elsewhere since integration is not possible especially if you are looking at a retail strategy too where your POS system needs to be integrated into your website.
Most Important Features
  • CRM capability
  • Track, add, remove points
  • Sales analysis
  • ROI for campaigns.
Return on Investment
  • It has improved my sales considerably since customers are more willing to buy from me instead of marketplaces
  • We have seen a higher returning customer rate since using Loyalty points.
Alternatives Considered
The integration with Shopify was the most important aspect for me and so LoyaltyLion took the cake for me. Also, the features that it provides for the price made it an easy pick. Tried other apps but they were either too complex to set up or needed extra steps to integrate with Shopify. For LoyaltyLion all I had to do was click a button to install the app and add a few settings and I was ready to load.
Other Software Used
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