Decibel Insight

Decibel Insight

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Score 7.5 out of 100
Decibel Insight, from Medallia


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Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $40 per month
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Features Scorecard

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Product Details

What is Decibel Insight?

Decibel Insight is a behavioral analysis toolset for insight into digital audiences with heatmaps, visitor replay, and form analytics. Decibel was acquired by Medallia February 2021.

Capabilities of Decibel Insight, as provided by the vendor:

Dynamic Heatmaps
Visualise visitor data in a simple way. Spot trends in audience behavior.

Visitor Replay
Watch real visitor journeys through a website. See where users scroll, pause and click.

Form Analytics
Visibility at the point of conversion. Optimize forms to maximize success.

Behavioral Alerts
Monitor trends in visitor behavior. Receive email alerts if they change.

Error Reporting
Spot a websites' error hotspots. See where major problems hinder progress.

Advanced Segmentation
Split and closely analyze audiences. Thousands of combinations for total control.

Decibel Insight Features

  • Supported: Dynamic Heatmaps
  • Supported: Visitor Replay
  • Supported: Form Analytics
  • Supported: Behavioral Alerts
  • Supported: Error Reporting
  • Supported: Advanced Segmentation
  • Supported: Web Analytics Integrations
  • Supported: Reverse IP Lookup
  • Supported: Campaign Tracking
  • Supported: Prototype Analysis
  • Supported: Voice of Customer Integrations
  • Supported: Split Testing Integrations

Decibel Insight Competitors

Decibel Insight Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Decibel Insight is a heat mapping and web analytics solution.

Decibel Insight starts at $40.

Crazy Egg, SessionCam now part of Glassbox, and Hotjar are common alternatives for Decibel Insight.

The most common users of Decibel Insight are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
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Reviews and Ratings




(1-3 of 3)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
  • One of our most recent tests which were inspired by Decibel Insights calculated an additional 1M in revenue across a year. Something that we probably wouldn't have looked to test if it wasn't for reviewing session replays.
  • There are also other tests in the pipeline that we are expecting should have positive impacts, that again has been identified from watching session replays and triggered error messages throughout the journeys.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • We have improved form fills, which has provided more sales leads
  • We have been able to tweak UI elements to make the site more navigable so that users want to spend more time on the site
  • We have been able to more quickly and efficiently identify bugs on our e-commerce pages, increasing order rates among users
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