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BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.https://dudodiprj2sv7.cloudfront.net/product-logos/tg/cO/T0E4TUMMT7EW.pngBMC Track_ITWe use BMC Track-IT for our workstation and server inventory. It's a pretty easy tool to get the hang of. However, it does not contain all of the features you may expect in an inventory software. The main drawback is the ability to customize fields that are already in the software.,Ease of use. Fairly easy to pick up quickly for first time users Pulling information from clients,Customization of inventory fields apparently not available Sometimes information pulled through Track-IT is inaccurate,8,Has given us an opportunity to more accurately gauge what equipment we haveBuild your ticketing system the way you want and need, but watch for GIGOWe are using the Track-It! as our IT ticketing system, and for project management and work logging. It is mostly used by our IT department, but we do have our facilities department trying it to use for their ticketing system. It has helped to track work and projects in IT and also helped us to eliminate a separate help desk software for reporting and working on support requests and issues.,Crystal Reports allow for custom reports to fill whatever need you have. An open design lets you create the workflows, ticket menus and other structures just how you want. The email submission feature works well both directly and using web forms to submit and route tickets effectively. The ability to create master project tickets and then assignment tickets for individual tasks/contributions works very well to organize, track, and report project tasks.,Track-It! is a wide open space. If you have too many people creating categorizations and settings on their own, it can get messy quickly. We have had issues with tickets not properly getting released and closed, which prevents someone else from working on or adding notes to the ticket. This has improved with some updates, but if a user leaves a ticket open on their computer, it stays locked out until it is closed or their client is closed. As tickets get older and larger, the performance of the desktop app gets very slow and hangs the application. The desktop app isn't installed like a full application, but installs into the person's profile. It has made distributing, tracking, and troubleshooting the application difficult. I know they are pushing towards using the web app, but many prefer the desktop application.,7,We were able to consolidate down to one ticketing system and build it to fit our needs without any extra add ons. Adoption did have some trouble with people trying to manipulate the data entry system to match the reports they wanted. This resulted in some wasted time as the system was reset and those individuals were removed from the implementation team. This was able to eliminate many spreadsheets for tracking project work. This eliminated 'lost' projects and work and kept progress going forward. The built in reporting replaced hours of work creating reports out of spreadsheets and emails. We moved our help documents to their Solutions knowledge base and were able to eliminate a separate wiki server for holding that information.,Spiceworks and ServiceNow,Snow License Manager, Microsoft Exchange, Skype for Business, Veeam Backup & ReplicationUse Track-It!We use BMC Track-It! extensively in our IT department. We use it for tracking all of our work orders, checking equipment in and out, keeping up with our inventory, both deployed and back stock, we use it for Solutions and our Self-Service portal, Change Management. We use features like scheduled work orders and and SLA tracking. And we are deploying more and more of Track-It!'s features all the time. It keeps us organized and running as efficiently as possible. I cannot recommend this product enough for someone's IT department.,Easy to implement. Ease of use. Lots of features.,Not for really large organizations. Reporting module is not intuitive or easy to use at all.,10,Great ROIBMC Track-It! works well under pressureBMC Track-It! is currently being used by our IT help desk org. We primarily use it as a help desk ticketing system, however, we also make use of the asset management and license tracking functions as well. The biggest benefit was the ability to create robust workflows based on emails to the help desk. This allowed us to properly identify and prioritize incoming tickets.,Creating workflows based on keywords in email subject or body. Asset management using network scanning. License tracking.,Track-It! works well for our organization of up to 200 users. I don't know how well it would scale out beyond that. Initial set up can be frustrating and challenging. Setting up forms is a tedious process. There were occasions where functionality was missing, support logged a request ticket and nothing came of it.,7,Our previous ticketing system was free so ROI is difficult to measure.,LANDesk Management Suite and ZendeskTrack-It! - Best Work Order/Asset Management system at this levelTrack-It! is a fantastic product! We use it to manage our inventory and helpdesk. Track-it! makes our helpdesk run at peak efficiency by equally distributing the work order tickets throughout the helpdesk in an even distribution. We use the self-service module so our users can enter the work orders themselves and unlock their password. The asset module tracks our computers and what software has been loaded on them. It helps us stay in compliance.,Manage work order/helpdesk tickets Track assets Track software usage Track when the computer needs to be replaced,The change management module Interfacing their purchasing module with an ERP type system,10,Paid for itself in a matter of weeks with helpdesk improved efficiency, asset tracking, and improved internal customer satisfaction.,
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BMC Track-It!
22 Ratings
Score 7.2 out of 101
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BMC Track-It! Reviews

BMC Track-It!
22 Ratings
Score 7.2 out of 101
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Reviews (1-7 of 7)
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Christopher Bogart profile photo
March 20, 2018

BMC Track-It! Review: "BMC Track_IT"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use BMC Track-IT for our workstation and server inventory. It's a pretty easy tool to get the hang of.
However, it does not contain all of the features you may expect in an inventory software. The main drawback is the ability to customize fields that are already in the software.
  • Ease of use. Fairly easy to pick up quickly for first time users
  • Pulling information from clients
  • Customization of inventory fields apparently not available
  • Sometimes information pulled through Track-IT is inaccurate
Software seems suited for any sized company
Read Christopher Bogart's full review
No photo available
December 15, 2017

BMC Track-It! Review: "Build your ticketing system the way you want and need, but watch for GIGO"

Score 7 out of 10
Vetted Review
Verified User
Review Source
We are using the Track-It! as our IT ticketing system, and for project management and work logging. It is mostly used by our IT department, but we do have our facilities department trying it to use for their ticketing system. It has helped to track work and projects in IT and also helped us to eliminate a separate help desk software for reporting and working on support requests and issues.
  • Crystal Reports allow for custom reports to fill whatever need you have.
  • An open design lets you create the workflows, ticket menus and other structures just how you want.
  • The email submission feature works well both directly and using web forms to submit and route tickets effectively.
  • The ability to create master project tickets and then assignment tickets for individual tasks/contributions works very well to organize, track, and report project tasks.
  • Track-It! is a wide open space. If you have too many people creating categorizations and settings on their own, it can get messy quickly.
  • We have had issues with tickets not properly getting released and closed, which prevents someone else from working on or adding notes to the ticket. This has improved with some updates, but if a user leaves a ticket open on their computer, it stays locked out until it is closed or their client is closed.
  • As tickets get older and larger, the performance of the desktop app gets very slow and hangs the application.
  • The desktop app isn't installed like a full application, but installs into the person's profile. It has made distributing, tracking, and troubleshooting the application difficult. I know they are pushing towards using the web app, but many prefer the desktop application.
If you are looking for a flexible, highly customizable ticketing or work management tool, this will work for you. It will allow you to create (or use your existing) escalation workflows and tracking. You don't have to adjust to the structure of the software, it can be easily customized to you. The email ticket routing works well and is relatively simple to set up. You can customize the reports to get the very specific data you want.

If you don't have a structure for tickets or projects, this doesn't have a built-in structure for you. So if you are looking for a solution to provide an escalation and workflow system for you, this may not be for you. There are products and services out there that have rigid structures in place already that may be a better fit.
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Adam Hummer profile photo
May 22, 2017

BMC Track-It! Review: "Use Track-It!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use BMC Track-It! extensively in our IT department. We use it for tracking all of our work orders, checking equipment in and out, keeping up with our inventory, both deployed and back stock, we use it for Solutions and our Self-Service portal, Change Management. We use features like scheduled work orders and and SLA tracking. And we are deploying more and more of Track-It!'s features all the time. It keeps us organized and running as efficiently as possible. I cannot recommend this product enough for someone's IT department.
  • Easy to implement.
  • Ease of use.
  • Lots of features.
  • Not for really large organizations.
  • Reporting module is not intuitive or easy to use at all.
  • Any medium-large organization or smaller.
  • Can be used in an IT department only or between multiple departments.
Read Adam Hummer's full review
No photo available
July 19, 2017

Review: "BMC Track-It! works well under pressure"

Score 7 out of 10
Vetted Review
Verified User
Review Source
BMC Track-It! is currently being used by our IT help desk org. We primarily use it as a help desk ticketing system, however, we also make use of the asset management and license tracking functions as well. The biggest benefit was the ability to create robust workflows based on emails to the help desk. This allowed us to properly identify and prioritize incoming tickets.
  • Creating workflows based on keywords in email subject or body.
  • Asset management using network scanning.
  • License tracking.
  • Track-It! works well for our organization of up to 200 users. I don't know how well it would scale out beyond that.
  • Initial set up can be frustrating and challenging. Setting up forms is a tedious process.
  • There were occasions where functionality was missing, support logged a request ticket and nothing came of it.
Help desk ticketing auto creation via email worked very well. As an administrator, you have to take the time to set up all forms and possible scenarios for incoming tickets. Once you do you can easily route any type of incoming email to the correct help desk group and automatically reply with information for the user. Our users specifically required tickets created through email as they would not use a portal. This functionality worked well in BMC Track-It.
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Jacquie Harrison profile photo
April 04, 2017

BMC Track-It! Review: "Track-It! - Best Work Order/Asset Management system at this level"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Track-It! is a fantastic product! We use it to manage our inventory and helpdesk. Track-it! makes our helpdesk run at peak efficiency by equally distributing the work order tickets throughout the helpdesk in an even distribution. We use the self-service module so our users can enter the work orders themselves and unlock their password. The asset module tracks our computers and what software has been loaded on them. It helps us stay in compliance.
  • Manage work order/helpdesk tickets
  • Track assets
  • Track software usage
  • Track when the computer needs to be replaced
  • The change management module
  • Interfacing their purchasing module with an ERP type system
It is perfect for anywhere you want to track incoming requests.
Read Jacquie Harrison's full review
Joseph Haynes profile photo
March 28, 2017

"BMC Track-IT! Review"

Score 9 out of 10
Vetted Review
Verified User
Review Source
BMC Track-IT! was a great implementation for our organization because it streamlined the ability to organize tickets and prioritize order of urgency and allowed work-note checking. It allowed us to put a process in place that not only audited the workforce but provided a way to look back at previous problems and find root causes.
  • Asset Management
  • Ticket Tracking
  • Inventory Audit
  • Budget
  • SQL Base
  • Scan audit capibility
Great for IT Help desk and task appropriations - it really seems to keep users on track.
Read Joseph Haynes's full review
No photo available
March 28, 2017

"BMC Track-IT! Review"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our IT dept uses Track-IT! to log all issues and find patterns in apps. It also allows our users to enter tickets and search for solutions that help/increase their productivity. We've been able to complete more tickets and reduce staff by using Track-IT!
  • Scalability and customization are very important. Also, the ability to find the documentation.
  • Change management built into the software was crucial when creating our service desk.
  • Granular permission settings helped secure the app within our environment.
  • The Inventory module could use some work. The auto reconsiliation feature does not work well.
Any organization that's less than 250 employees and has a smaller IT staff - this is your all in one solution.
Read this authenticated review

BMC Track-It! Scorecard Summary

Feature Scorecard Summary

Software and hardware inventory tracking (6)
6.7
License management (6)
6.8
Asset lifecycle monitoring (4)
7.1
Contract management (3)
7.3
Asset relationship management (5)
6.3

About BMC Track-It!

BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.

BMC Track-It! Technical Details

Operating Systems: Unspecified
Mobile Application:No