Track-IT! is perfect for the 10-50 member IT team.
March 13, 2020
Track-IT! is perfect for the 10-50 member IT team.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Track-It!
We are using BMC Track-It! as our main ITSM. Our organization emails the service desk and it gets redirected to BMC Track-It!, then assigned to a technician.
- Mass assignment of tickets
- Mass addition of ticket notes
- High level of customization
- On 11.4: auto-assign to queues does not work.
- On 11.4: email notifications to the user are very crowded and not easily read.
- On 11.4: slow.
- Change management functions have been limited by this.
- Track-IT! support has been amazing and very responsive.
Depending on your organization size, you have to be very particular with the ITSM that you choose. Track-It! does the work we need it to right now. However, we will soon need to use something like Jira in order to become a next-generation service desk.
Do you think BMC Track-It! delivers good value for the price?
Yes
Are you happy with BMC Track-It!'s feature set?
Yes
Did BMC Track-It! live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BMC Track-It! go as expected?
I wasn't involved with the implementation phase
Would you buy BMC Track-It! again?
No