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Pinpointe On-Demand

Pinpointe On-Demand

Overview

What is Pinpointe On-Demand?

Pinpointe On-Demand is an email marketing platform best suited to medium-sized businesses and agencies. Pricing starts at $36 / month for 5,000 email. Pinpointe also offers plans based on number of active subscribers.

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Recent Reviews

TrustRadius Insights

Pinpointe is a versatile email marketing platform that offers a range of use cases. Users rely on Pinpointe to effectively communicate …
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Popular Features

View all 12 features
  • WYSIWYG email editor (7)
    9.1
    91%
  • Mobile optimization (7)
    9.1
    91%
  • Email deliverability reporting (7)
    9.1
    91%
  • List management (7)
    9.1
    91%
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Pricing

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Standard Edition

$74+

Cloud
Contacts, Email Volume

Enterprise Edition

$390+

Cloud
Per User; Email Volume

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pinpointe.com/get-started

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

9
Avg 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

9.3
Avg 7.9
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Product Details

What is Pinpointe On-Demand?

Pinpointe helps businesses send effective emails through its easy-to-use, feature-rich platform. According to the vendor, it's an email service provider for agencies, and for businesses that have outgrown their current email platform and want access to tools that make sending emails a breeze.

You can use email templates, access a photo library, build emails with a drop-and-drag editor, personalize emails and automate their delivery.

Pinpointe On-Demand, Enterprise Edition is a multi-user, cloud-based, dedicated instance of Pinpointe, suited for medium and large enterprises sending from 250,000 to 50 Million+ emails / month.

Pinpointe On-Demand Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Additional Features

  • Supported: Enterprise Edition - Dedicated Marketing Cloud with your branding
  • Supported: Multiple Accounts - Ideal for Agencies and Multi-divisional Companyes
  • Supported: In-Depth Analytics and Reporting

Pinpointe On-Demand Screenshots

Screenshot of Industry Leading Reporting & AnalyticsScreenshot of Drag n Drop builder - create mobile friendly, responsive emails in 5 minutes!Screenshot of Compare, Analyze historic trendsScreenshot of Make your campaign stand out - Over 40,000 stock images - freeScreenshot of Improve User engagement - set up Preference CentersScreenshot of Send with confidence. Preview your email in the top 25+ inboxes

Pinpointe On-Demand Competitors

Pinpointe On-Demand Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, Europe
Supported LanguagesEnglish

Frequently Asked Questions

Pinpointe On-Demand is an email marketing platform best suited to medium-sized businesses and agencies. Pricing starts at $36 / month for 5,000 email. Pinpointe also offers plans based on number of active subscribers.

Streamsend, GetResponse, and Mailchimp are common alternatives for Pinpointe On-Demand.

Reviewers rate Custom reports highest, with a score of 9.6.

The most common users of Pinpointe On-Demand are from Small Businesses (1-50 employees).

Pinpointe On-Demand Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(11)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pinpointe is a versatile email marketing platform that offers a range of use cases. Users rely on Pinpointe to effectively communicate marketing and announcement material to current customers and prospects, as well as manage their contact databases. The platform's integrations with SalesForce, API, and WordPress make it adaptable to various situations. Users appreciate Pinpointe's ease of use, responsive support team, and its ability to manage contacts and send mass marketing emails. With advanced targeting and segmentation tools, Pinpointe's email marketing solution allows for accurate tracking and analysis of email marketing program efficiency. This feature enables users to send personalized and targeted emails on behalf of sales and lead development teams. Additionally, Pinpointe provides many tools similar to marketing automation companies but at a fraction of the cost. Users find that Pinpointe is easy to use and provides quick results for their email marketing campaigns. It is crucial for maintaining databases, designing templates, and sending out regular email campaigns for small business accounts. Real-time statistics are available through the platform, including a dashboard for managing multiple accounts and creating new campaigns. By utilizing Pinpointe on a daily basis, users are able to stay in contact with subscribers, send newsletters, and drive traffic to their websites. The support staff is highly regarded for their knowledgeable assistance within an hour. The platform also boasts better inbox deliverability rates compared to other systems tested. Furthermore, Pinpointe offers impactful testing tools such as multi-variant/split testing, inbox preview in multiple inboxes, and pre-flight spam checker, all aimed at improving campaign results. The granular reports provided by Pinpointe offer insights into bounces, unsubscribes, opens, and clicks, which are fundamental when moving forward with leads/prospects. With its customizable emails without the need for HTML knowledge, Pinpointe supports email marketing campaigns across multiple websites while improving inbox delivery rates. The sub-account feature enables cohesive marketing strategies and oversight by managers. Users have reported that Pinpointe On-Demand supports them in sending over 1 million emails per month, resulting in increased brand awareness and lead generation. For companies with multiple divisions, the Enterprise program allows for sub-accounts and separate databases, providing separation while operating under one roof. The comprehensive builder in Pinpointe is not only easy to use but also allows for highly customizable emails. The wysiwyg editor and multi-inbox previewer are helpful features for building and testing emails. Users appreciate the quick response time from Pinpointe's technical support, as well as their continuous improvement of the platform with new features. The Marketing Department relies on Pinpointe for managing and sending email marketing campaigns, especially for targeted campaigns with user-friendly segmentation. Overall, Pinpointe is a reliable tool that helps businesses effectively reach their audience, analyze campaign performance, and drive successful email marketing strategies.

Clean and Easy-to-Use Interface: Several users have praised the product for its clean and easy-to-use interface. They have found it intuitive to navigate, allowing them to quickly set up templates, create new campaigns, and maintain databases and lists within the product.

Impressive Statistical Reporting Capabilities: Many reviewers have been impressed with the statistical reporting capabilities of the product. They have highlighted its ability to gather and report various statistics such as email opens, link tracking, and page visits. Users specifically mentioned that the statistical reporting per email and across the entire account was very impressive.

Responsive Customer Support: The quick response time of the customer support has been appreciated by multiple users. They have mentioned receiving replies from the support team within one hour. Additionally, when encountering a problem that turned out to be a bug, users were put in direct contact with the development team for prompt resolution or temporary workarounds.

Lack of Free Tier Account and Pricing Options: Some users have expressed frustration with the absence of a free tier account and limited pricing options for small senders or those who only send a few emails a month or to small groups.

Limited Templates for Campaign Builder: Users have mentioned that while the campaign builder options, including a WYSIWYG and drag-and-drop builder, are fun to use and true to design, there is currently a lack of templates available. This has been identified as a drawback by some reviewers.

Issues with Contact List Upload: Several users have experienced difficulties when uploading their contact lists. They report getting bumped out of the process and having to submit requests to increase their dataset. This interruption in the workflow has been highlighted as a negative aspect by users.

Users of Pinpointe have made several recommendations based on their experiences with the product. The three most common recommendations are as follows:

  1. Use Pinpointe for email marketing opportunities. Users have found success in utilizing Pinpointe for their email marketing campaigns. They recommend the platform for its effectiveness in reaching out to customers and generating leads.

  2. Take advantage of Pinpointe's batch capabilities to pinpoint successful times for campaign sending. Users suggest using the batch capabilities of Pinpointe to identify optimal times for sending out campaigns. This feature allows users to schedule and send emails at strategic moments, increasing the chances of engagement and conversion.

  3. Do thorough research to find the right product for your company. Many users advise potential users to carefully evaluate their company's needs and compare different solutions before choosing Pinpointe or any other email service provider. They emphasize the importance of finding a product that aligns with their specific requirements and goals.

In addition to these recommendations, users also suggest taking advantage of Pinpointe's two-week trial period and seeking support assistance to make the most of it. Overall, users express their satisfaction with Pinpointe as an email service provider, considering it one of the best they have used.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Christopher Boyd | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I've implemented Pinpointe at nearly every company I've worked for - that's how much I like it and find it to be a successful tool to use. It has solved the issue of how do we reliably communicate marketing and announcement material to our current customers and prospects, while also managing our contact database? With integrations into things like SalesForce, an API, and WordPress, it's adaptable to nearly every situation.

I recommend Pinpointe to every single one of my clients. It's an easy-to-use application, the support team and development team are very responsive and helpful, and it hits all the right notes for managing contacts and sending marketing emails en masse.
  • Clean, easy to use UI (little outdated, but they are rolling out a new look slowly)
  • Lots of statistics gathering and reporting, from email opens to link tracking to page visits. Very impressive statistical reporting per email and across an entire account
  • Support is quick, usually responding in < 1 hour. When a problem really turns out to be a bug, they've put me in direct contact with development to fix it or find a temporary workaround
  • Deliverability of emails are better than other systems I've tested (the emails get sent and arrive when I plan, and look just like I designed them in the system)
  • Lots of email tools - split testing, inbox previewing, spam checker
  • Offers an Enterprise edition (several clients of mine specifically needed this)
  • There is no price point for small senders (as in, send only a few emails a month or to very small groups), and there is no free tier account. They target high volume senders and enterprise customers primarily.
  • Campaign builder options include a WYSIWYG and a drag-and-drop builder. The builder is fun to use and emails are true to design, but there is a lack of templates right now.
Pinpointe is perfect for managing large numbers of contacts, including gathering new contacts and storing them throughout your databases, which can further be broken into lists and then individual tags for sorting and sending.

Where it really excels is in the email marketing sector. We are able to send as many as several hundred thousand emails per hour, making sure all of our customers get time sensitive marketing material quickly.
  • Went from engaging only pre-existing customers directly from our sales team to 30,000 engagements per month
  • Was able to use data from successful email marketing to determine new marketing initiatives, which helped fix all the holes in our marketing strategy
Email & Online Marketing (8)
95%
9.5
WYSIWYG email editor
100%
10.0
Dynamic content
100%
10.0
Ability to test dynamic content
100%
10.0
A/B testing
90%
9.0
Mobile optimization
100%
10.0
Email deliverability reporting
100%
10.0
List management
90%
9.0
Triggered drip sequences
80%
8.0
Reporting & Analytics (3)
100%
10.0
Dashboards
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Pre-Send Testing
N/A
N/A
Whereas MailChimp felt very simple (both as a pro and a con), Pinpointe allowed us to achieve the same simplicity when we wanted it, and to be able to go well beyond that simplicity when we needed that instead.

Constant Contact was our original platform for email marketing, but after using Pinpointe, we easily made the decision to switch given the reporting, the constant addition of new, requested features by users, and the deliverability of emails via Pinpointe. We do still use Constant Contact, but only for event management.
They are quick to respond to requests, usually within an hour. If they don't have an immediate fix to a problem, they let me know what the status is and what they are doing about a request. In some cases, if the development team needs to be involved because a bug is found, they have fixed and patched the system same day. Rarely do I ever get that kind of customer support response with any other company.

They don't have a premium support tier because they treat every request with the same level of professionalism and response time (again, to at least let you know it was received and an actual person is looking at it, even if they are busy with other requests).
Yes
Yes, it was resolved within two hours of the bug submission and was resolved completely.
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