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PowerReviews

PowerReviews

Overview

What is PowerReviews?

PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…

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Recent Reviews

TrustRadius Insights

PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and …
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Pricing

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What is PowerReviews?

PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The review funnel…

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Product Details

What is PowerReviews?

PowerReviews Video

PowerReviews Integrations

PowerReviews Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(32)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and distributing reviews on their websites, businesses can collect valuable insights for making informed business decisions. The software also enables businesses to easily manage and moderate reviews, ensuring that only authentic and helpful content is showcased. This feature not only provides value to customers through syndicated content but also helps businesses establish credibility and transparency. Additionally, PowerReviews offers a questions and answers feature, allowing customer service teams to address inquiries about products effectively.

Many businesses have found seamless integration of PowerReviews into their existing websites convenient. For example, [REDACTED] NUTS utilized PowerReviews on their direct-to-consumer website to provide transparent and honest reviews from customers. The software has been adopted by various brands and organizations across multiple projects as a means to request, collect, and publish reviews from consumers. As seen on Skechers.com, PowerReviews effectively collects and showcases user-generated reviews at the product level while offering the opportunity to address customer questions. Moreover, this software has global support for different web platforms, allowing businesses to expand their reach and engage with a larger audience.

One of the key uses of PowerReviews is in the e-commerce industry, where customer reviews play a vital role in building trust and informing purchasing decisions. Implementing PowerReviews on websites enables consumers to leave reviews on products, providing valuable feedback for future customers. This user-generated content not only guides potential buyers but also enhances consumer confidence by combining Q&A support with customer service chat. Furthermore, PowerReviews serves as an essential tool for online retail companies by facilitating the collection of client feedback and researching competition, ultimately boosting client confidence.

PowerReviews offers benefits beyond individual websites as well. It allows businesses to syndicate reviews to other online partners, expanding their reach even further. Through onsite ratings and reviews, PowerReviews assists in mitigating sizing and returns issues that can plague e-commerce, helping to address customer concerns before purchase. The software is also utilized by various teams, such as eCommerce, Merchandising, and Technical Design, for moderating reviews, answering questions, and gathering seller ratings. Whether used as an onsite product review platform or a Q&A provider, PowerReviews positively impacts sales conversions on websites and retail partners, particularly during new product launches.

Users rely on PowerReviews for collecting and sharing customer reviews, but it also plays a crucial role in analyzing reviews of competitors. By understanding market trends and customer preferences, businesses can make improvements to their products and services, ultimately building trust with customers. PowerReviews is a valuable tool for businesses operating globally, as it supports multiple languages and web platforms. This allows companies to collect reviews from purchasers of products both online and in-store, while also syndicating those reviews to retailers.

One of the significant advantages of PowerReviews is its ability to address customer concerns before purchase. The onsite ratings and reviews provided by PowerReviews help mitigate issues related to sizing and returns, helping potential customers make more informed decisions. By providing transparent and honest reviews from previous buyers, PowerReviews empowers consumers to confidently choose the right products for their needs.

PowerReviews has become an essential tool for various teams within organizations. eCommerce teams rely on it for moderating reviews and gathering seller ratings, while Merchandising teams use it to gain valuable insights into product performance. Technical Design teams also benefit from PowerReviews by using the software to assess customer feedback and make product improvements.

In conclusion, PowerReviews offers a range of use cases that cater to the needs of businesses across industries. From collecting and displaying customer reviews to answering inquiries through the questions and answers feature, PowerReviews enables businesses to build trust with customers, inform buying decisions, and drive sales conversions both on their websites and retail partners. With its global reach, syndication capabilities, and support for multiple languages, PowerReviews is a versatile tool that enhances the user experience for both businesses and consumers.

Excellent Communication and Service: Many users have praised the platform for providing excellent communication and service. They have appreciated the prompt and helpful responses from the support team, which has contributed to a positive user experience. User-Friendly and Implementation-Friendly Nature: Reviewers have consistently mentioned that the platform is user-friendly and easy to implement. They appreciate the intuitive design and navigation of the platform, as well as its compatibility with existing ecommerce systems like Shopify. This ease of use has made it convenient for users to adopt the platform without any significant hurdles. Syndication Support for Reviews: Several reviewers have highlighted the benefit of syndication support provided by the platform. They found it simple to syndicate their reviews, which in turn boosted product conversions. This feature allows users to display their reviews on websites and social media channels easily, extending their reach to potential customers.

Slow PDP Loading: Some users have reported that the product detail pages, or PDPs, load slowly on the platform. This slow loading time can be frustrating for users and negatively impact their overall experience.

Repetitive Tasks: The nature of the tasks on the platform is quite detailed, which has led some users to feel like they are constantly performing repetitive actions. This repetition can decrease efficiency and engagement for these users.

Challenging Start for Non-Tech Users: Several users have mentioned that getting started on the platform without basic coding knowledge or assistance from a team member can be challenging. Navigating the backend interface and overcoming the initial learning curve may require persistence and additional support.

PowerReviews users commonly recommend attending webinars for valuable insights. These webinars provide users with in-depth knowledge and understanding of customer feedback.

It is also advised to be transparent and open with the account team to ensure the best user experience. This approach helps address any concerns or issues promptly, leading to improved satisfaction with the platform.

Users suggest evaluating PowerReviews against BazaarVoice in terms of pricing. This comparison helps determine which solution offers better value for specific needs and budget.

These common recommendations highlight the importance of attending webinars, maintaining transparency with the account team, and considering price comparisons with competitors like BazaarVoice.

Attribute Ratings

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Although it's a nice software and tool for the business, I would only recommend it to a friend if they have a business of at least medium size. In other cases, they will not really need, for the purpose which I know (reviews e ratings most for e-commerce). If I'm asked about other cases I'll tell about PowerReviews.
Sumon K Chowdhury | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
PowerReviews' ease of use and seamless integration has benefited our business immensely. It has a fantastic admin website for configuring the app, and the IT support is dependable. Our customers can review our products, which has helped our trademark and increased sales. It was effortless to integrate because of the plugins and out-of-the-box solutions. Customers' honest feedback on our products helps others decide if they'll meet their needs. We use ratings to rank search results. After submission, it would be nice to get updates on syndication.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Each and every business needs to actively seek out client feedback. If your company doesn't currently have an automated system in place for collecting and responding to reviews, PowerReviews is an excellent place to start. Also, the system may be scaled up or down fast and easily to meet the evolving demands of your organization. It's a nice upgrade from free or cheap plugins without breaking the wallet.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For our line of busienss this tool or a similar one is a must, it is not hard to implement and you get real feedback from your customers. You will have to read or SKIM over the reviews in order to see they are real and actually about the product, but it is something that takes little to no time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Every company should ask its customers for reviews. PowerReviews is great for any size business that is looking to dip their toe into the review world but doesn't already have an automated process for doing so. With that being said, it is a solution that is easily scalable to match your business's needs and to quickly adapt and change. It is a step above the free or low-cost plugins, but it doesn't break the bank.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.
Jonathan Strupek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you're looking for a review solution that's a little bit more custom tailored than a free or low-cost plugin that are within some e-commerce app marketplaces (such as Shopify), PowerReviews is a perfect fit! Their team is extremely talented and will work with you every step of the way to both get you started and keep your success on track. PowerReviews does an awesome job of syndicating reviews from different marketplaces (such as Walmart.com, eBay, etc.), so if you're selling on multiple marketplaces PowerReviews is a great fit!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
PowerReviews is suited for any company that is an online retail store. If you are selling products to a customer over a website, you should have a program that allows your customer to review your products. Not only is it helpful for the next customer to read and has an impact in purchasing, but it also gives us information if multiple customers has a problem with a product. I don’t think PowerReviews is necessary for other types of websites.
Toby Mei | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
PowerReview has great functions and features provided for
  • ratings and reviews - customers can even upload pictures and videos
  • questions and answers - a great user-generated-content for SEO
  • syndication - reviews from other channels published on your site.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
PowerReviews is a great tool for outside customers to leave reviews, however, it is not very friendly for the team that is taking the information, analyzing it, and trying to learn from it. Their website can be much improved for ease of use, additionally, it may just be my server, but it takes a lot of time for information to load, even if the review volume is 0. Just all the baggage that comes with the page loading makes it slow.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
PowerReviews is most suited for medium to large sized e-commerce businesses that not only need review display, but also syndication and review sampling. Smaller, startup e-commerce businesses might need a less-expensive, lighter solution for their review collection and display needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Well-suited for both large and small businesses, as it is a very scalable product. Lots of reports available, which means that it can be very helpful for gleaning insights for merchandising or product teams in your company. They provide good engagement with their "community manager" teams, which basically are there to help you navigate the product. They do frequent webinars and white papers, which are helpful for continuing learning about the product and industry.
Reid Mirre, CPM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
PowerReviews is great for organizations that have multiple teams who moderate reviews, answer questions, etc. We had multiple routing options set up with PowerReviews, that the competition does not seem to be able to handle. Their review moderation happens quickly, and is open to challenges or concerns on reviews that either slipped through or didn't make the cut. They are used to working with large clients and are able to give you great support, especially with the team members who have been with their organization for a while.

What they could improve upon would be adding more features and modernization to their platform, both to what the customer sees and what you as a business user interacts with. Both feel slightly dated.
Timothy Lakin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
PowerReviews is ideal for collecting, moderating and displaying user-generated product reviews on an e-commerce website. It's an easy to use product that allows you to add features and expand usage as you go.

PowerReviews is not expressly a marketing tool designed to personalize web content based on customers' browsing or review habits, though that may be coming soon.
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