TrustRadius Insights
PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and …
Overview
What is PowerReviews?
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…
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What is PowerReviews?
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…
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What is PowerReviews?
PowerReviews Video
PowerReviews Integrations
PowerReviews Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and distributing reviews on their websites, businesses can collect valuable insights for making informed business decisions. The software also enables businesses to easily manage and moderate reviews, ensuring that only authentic and helpful content is showcased. This feature not only provides value to customers through syndicated content but also helps businesses establish credibility and transparency. Additionally, PowerReviews offers a questions and answers feature, allowing customer service teams to address inquiries about products effectively.
Many businesses have found seamless integration of PowerReviews into their existing websites convenient. For example, [REDACTED] NUTS utilized PowerReviews on their direct-to-consumer website to provide transparent and honest reviews from customers. The software has been adopted by various brands and organizations across multiple projects as a means to request, collect, and publish reviews from consumers. As seen on Skechers.com, PowerReviews effectively collects and showcases user-generated reviews at the product level while offering the opportunity to address customer questions. Moreover, this software has global support for different web platforms, allowing businesses to expand their reach and engage with a larger audience.
One of the key uses of PowerReviews is in the e-commerce industry, where customer reviews play a vital role in building trust and informing purchasing decisions. Implementing PowerReviews on websites enables consumers to leave reviews on products, providing valuable feedback for future customers. This user-generated content not only guides potential buyers but also enhances consumer confidence by combining Q&A support with customer service chat. Furthermore, PowerReviews serves as an essential tool for online retail companies by facilitating the collection of client feedback and researching competition, ultimately boosting client confidence.
PowerReviews offers benefits beyond individual websites as well. It allows businesses to syndicate reviews to other online partners, expanding their reach even further. Through onsite ratings and reviews, PowerReviews assists in mitigating sizing and returns issues that can plague e-commerce, helping to address customer concerns before purchase. The software is also utilized by various teams, such as eCommerce, Merchandising, and Technical Design, for moderating reviews, answering questions, and gathering seller ratings. Whether used as an onsite product review platform or a Q&A provider, PowerReviews positively impacts sales conversions on websites and retail partners, particularly during new product launches.
Users rely on PowerReviews for collecting and sharing customer reviews, but it also plays a crucial role in analyzing reviews of competitors. By understanding market trends and customer preferences, businesses can make improvements to their products and services, ultimately building trust with customers. PowerReviews is a valuable tool for businesses operating globally, as it supports multiple languages and web platforms. This allows companies to collect reviews from purchasers of products both online and in-store, while also syndicating those reviews to retailers.
One of the significant advantages of PowerReviews is its ability to address customer concerns before purchase. The onsite ratings and reviews provided by PowerReviews help mitigate issues related to sizing and returns, helping potential customers make more informed decisions. By providing transparent and honest reviews from previous buyers, PowerReviews empowers consumers to confidently choose the right products for their needs.
PowerReviews has become an essential tool for various teams within organizations. eCommerce teams rely on it for moderating reviews and gathering seller ratings, while Merchandising teams use it to gain valuable insights into product performance. Technical Design teams also benefit from PowerReviews by using the software to assess customer feedback and make product improvements.
In conclusion, PowerReviews offers a range of use cases that cater to the needs of businesses across industries. From collecting and displaying customer reviews to answering inquiries through the questions and answers feature, PowerReviews enables businesses to build trust with customers, inform buying decisions, and drive sales conversions both on their websites and retail partners. With its global reach, syndication capabilities, and support for multiple languages, PowerReviews is a versatile tool that enhances the user experience for both businesses and consumers.
Excellent Communication and Service: Many users have praised the platform for providing excellent communication and service. They have appreciated the prompt and helpful responses from the support team, which has contributed to a positive user experience. User-Friendly and Implementation-Friendly Nature: Reviewers have consistently mentioned that the platform is user-friendly and easy to implement. They appreciate the intuitive design and navigation of the platform, as well as its compatibility with existing ecommerce systems like Shopify. This ease of use has made it convenient for users to adopt the platform without any significant hurdles. Syndication Support for Reviews: Several reviewers have highlighted the benefit of syndication support provided by the platform. They found it simple to syndicate their reviews, which in turn boosted product conversions. This feature allows users to display their reviews on websites and social media channels easily, extending their reach to potential customers.
Slow PDP Loading: Some users have reported that the product detail pages, or PDPs, load slowly on the platform. This slow loading time can be frustrating for users and negatively impact their overall experience.
Repetitive Tasks: The nature of the tasks on the platform is quite detailed, which has led some users to feel like they are constantly performing repetitive actions. This repetition can decrease efficiency and engagement for these users.
Challenging Start for Non-Tech Users: Several users have mentioned that getting started on the platform without basic coding knowledge or assistance from a team member can be challenging. Navigating the backend interface and overcoming the initial learning curve may require persistence and additional support.
PowerReviews users commonly recommend attending webinars for valuable insights. These webinars provide users with in-depth knowledge and understanding of customer feedback.
It is also advised to be transparent and open with the account team to ensure the best user experience. This approach helps address any concerns or issues promptly, leading to improved satisfaction with the platform.
Users suggest evaluating PowerReviews against BazaarVoice in terms of pricing. This comparison helps determine which solution offers better value for specific needs and budget.
These common recommendations highlight the importance of attending webinars, maintaining transparency with the account team, and considering price comparisons with competitors like BazaarVoice.
Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
- Design suit
- Rating & Reviews product
- Data dashboard
- Simple trial tool
- Integration for more ecommerce platforms
- Prices
- Excellent communication and service.
- It's user- and implementation-friendly.
- Easy to syndicate our reviews.
- It boosts product conversions.
- PDPs load slowly.
- UGC user handles should be bulk-uploaded.
- The work can be repetitive, but that's because it's so detailed.
- Reviews should be made visible on online platforms.
- Take a look at the stats and dashboards.
- Controlling a campaign.
- We need a more engaging dashborad.
- More room for personalization.
- It would be helpful to incorporate more interactive visuals into published reports.
- Content Gathering
- Analytics dashboard
- Displaying the reviews
- Integrations could be better/simpler
- Loading times
July 18, 2022
Powerful Review Platform
- Display reviews on websites and social media channels.
- Review reporting/dashboards.
- The administration tools would benefit from some organization.
- Make dashboards interactive.
- If your team doesn't have basic coding knowledge, getting started may be difficult.
February 04, 2021
Excellent product, easy implementation, great value
- Review display
- Customized look and feel
- Review moderation
- Reporting
- Organization of admin tools
- Live HTML custom reports vs. downloads
- Increased syndication possibilities
February 04, 2021
Strong alternative (and investment!) to Shopify marketplace review apps; worth every penny!
- Implementation into existing ecommerce systems (we used Shopify).
- Customizable to fit your brand standards.
- Simple frontend user experience.
- If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
- The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
October 14, 2019
Solid Review of the Review (Platform)
- Their UX is well designed
- Strong support team
- Simple Q&A process
- They need to improve their segmentation of candidates for product seeding (heard they are planning to)
October 12, 2019
PowerReviews Is great for a smaller online retail company
- Filters out reviews that didn’t provide any helpful information to the customer.
- Let us review what customer feedback was before they were approved.
- Allowed us to pull data on product reviews when needed.
- Filtering reviews in the platform was a bit difficult at first. (Example, filtering by the number of stars in a review).
November 24, 2018
Great UGC platform plus syndication
- Collect and publish seller and product reviews
- Question and Answer platform
- Syndication network help increase your reviews
- Could provide search functions for Question and Answer
- Could provide rating and reviews right in the email that customers receive
September 27, 2018
A solid choice for user reviews and social content
- Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation.
- The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback.
- Easy for customers to leave reviews, with some customization by product type built in and configurable for our products.
- Also relatively easy to drop visitors in to a review form for the exact product they've purchased.
- Good value compared to the other major player in the consumer review space.
- Customer support has mostly been positive but there's been a couple of instances of slow response to our service tickets or emails.
- Some challenges dialing in our product feed for the backend admin to properly title and categorize our products.
- For Q&A, helping customers see that their question has already been answered. Our support team moderates many duplicate questions.
July 17, 2018
The Power of PowerReviews
- PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
- PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
- It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
- I have an issue signing into PowerReviews website almost everytime I log on and need to reset my password.
- The products that have been reviewed are frequently called "no name available." If the customer is on a product page leaving a review, I feel like it should be associated with a product name automatically.
- On the PowerReviews website, the information is not easily condensed into one screen. The scroll left and right feature is terrible. Moving over to the right you lose sight of the name of the product you are looking at.
- Implementation
- Support
- Technology
- The dashboard and analytics. They are improving on it, but sometimes is difficult to use.
June 28, 2018
Satisfied PowerReviews customer
- Sampling
- Syndication
- Support
- Reporting
October 27, 2017
A Review on PowerReviews
- Client Success/Account Management
- Breadth of available tools
- Ease of use
- Scheduling more frequent business reviews
October 25, 2017
PowerReviews stacks up well against its competitors
- Customization of appearance and forms is very simple
- Moderation is simple and easy to navigate
- Seller Ratings widget is incredibly easy to install and maintain
- Simple integration with email service providers and other vendors
- Reporting can be very slow
- Support tickets aren't threaded - in that you can't see the previous information when you get an email back from their support team
October 23, 2017
Personalized Support, A True Partnership
- Account Support. We had a great account manager for years who was with us through mergers with BV and post-cancellation of their merger. She provided excellent support, cared about our success, and took effort to know (and remember) us as clients.
- Technical Support. We usually had less than a day turnaround for technical questions. We often needed support beyond most customers to achieve what we as a development team needed, and PR was always happy to oblige.
- Stability. We never had significant outages or a lack of features. PR started to really improve the platform, once they broke out on their own (again.)
- Vision. As noted, the BV merger set them back a bit, and while they are working hard, the platform is slightly dated.
- Responsive support. Again, this is just an area where they are making efforts, but it feels behind.
October 23, 2017
PowerReviews - a powerful service for customer Reviews and more
- User-friendly dashboard and platform - easy to use daily to read and publish reviews, easy to use Question and Answer module.
- Excellent customer service and support - If any problems arise they respond immediately.
- Easy to implement on different platforms and deploy new features as needed.
- Good value for the money.
- Could use some tightening up on a review moderating process - it's not bad now, but it could show only unmoderated reviews since last visited.