Punchh Reviews

4 Ratings
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Score 8.8 out of 100

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August 27, 2020
Will Hanrahan | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
I would also comment that the level of support we receive is excellent, our Punchh customer success manager is like an extension of our Marketing department, a very valuable resource to have. I think this may not be the case with all clients, however, we were very lucky to have a strong CSM to support us.
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October 07, 2019
Chandler Elmore | TrustRadius Reviewer
Score 7 out of 10
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Support Rating

5
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
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What is Punchh?

Punchh headquartered in San Mateo offers digital marketing for physical retailers, combining AI and machine learning technologies, and a mobile-first approach designed to increase customer lifetime value. Punchh offers partners access to real-time consumer information via a live dashboard, enabling them to create and launch campaigns, target specific user segments and review guest feedback.

Punchh Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Punchh?

Punchh headquartered in San Mateo offers digital marketing for physical retailers, combining AI and machine learning technologies, and a mobile-first approach designed to increase customer lifetime value. Punchh offers partners access to real-time consumer information via a live dashboard, enabling them to create and launch campaigns, target specific user segments and review guest feedback.

What are Punchh's top competitors?

SessionM, Braze, and Yotpo are common alternatives for Punchh.

What is Punchh's best feature?

Reviewers rate Support Rating highest, with a score of 7.7.

Who uses Punchh?

The most common users of Punchh are from Enterprises and the Restaurants industry.