ApptioOne Review
Updated October 25, 2023
ApptioOne Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
ApptioOne
Modules Used
- Cost Analytics (formerly Cost Transparency)
- Planning and Budgeting (formerly IT Planning)
- IT Financial Management Foundation
Overall Satisfaction with ApptioOne
ApptioOne has provided our organization deeper insights into our periodic reviews of financials & better process and structure around forecasting and planning. As we continue to use the product, we hope to be able to determine the TCO of our IT services we provide to the business. Our original draw to ApptioOne was the software's capability to do a showback and chargeback to our internal customers.
- Budgeting & Forecasting
- Showback & Chargeback
- Reporting
- Sophisticated Cost Allocations
- Ability to rename tables
We haven't fully leveraged ApptioOne automated functionality for importing data, but that's due to current restrictions of our own environment. The budgeting and forecasting capabilities in IT Planning took some time to get used to, but have proved to be invaluable and much more efficient than our manual process. ApptioOne out of the box reporting provided some great insights into our data but also has the capabilities to create custom reports that meet our own needs.
- Cost justification of IT services
- Accelerated monthly reporting of IT costs
- Stronger understanding and better visibility of our IT costs
- Cloudability
- Targetprocess
We don't use any other products.
Do you think IBM Apptio delivers good value for the price?
Yes
Are you happy with IBM Apptio's feature set?
Yes
Did IBM Apptio live up to sales and marketing promises?
Yes
Did implementation of IBM Apptio go as expected?
No
Would you buy IBM Apptio again?
Yes
ApptioOne Support
Yes. We used ApptioOne for about 2 years and treated it mostly as a pet project. After wanting to get serious with the product, we determined we needed a little bit more support. We originally had contacted a couple external consulting firms, but ultimately decided to go with Premier. We wanted to continue to be the owners of our platform and configure the system ourselves.
Yes - Yes, any issues we've encountered have been resolved relatively quickly. We have also encountered some issues that needed to be escalated to engineering teams but were provided with options for a workaround in the meantime.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |