Big Commerce is great for online stores
Updated February 14, 2019

Big Commerce is great for online stores

Denise Lawrence | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

BigCommerce is used for our e-commerce. We are able to list all of our products for sale, track customer spending, track visitors to the site, and manage inventory with the system. Recently we were able to link our Square credit card processing account to give our buyers alternatives when checking out. Also, by adding Sweet Tooth we are able to now offer loyalty points to customers to encourage repeat business.
  • Easy to set up
  • Compatible with Square
  • Variety of themes to choose from
  • Setting up and using email accounts can be frustrating
  • Inventory for items with options difficult to understand
  • More control over placement of products
  • Online Store
  • Social Media (e.g. Facebook, Pinterest)
I do not manage anything else from BigCommerce and did not know that I could do that. I will check into it since I currently use MailChimp.
  • Cost far exceeds amount of business done via the website
  • Allows me to have an online presence
  • Have not seen an increase in customers due to SEO optimization
BigCommerce's pricing packages were more in line with my budget. The templates were more attractive and made it easier to set up my online store.
Having tried other e-commerce platforms I can definitely recommend BigCommerce. The templates offered allow users at any experience level to quickly and easily set up their online store.

BigCommerce Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
9
Mobile storefront
10
Product variations
10
Visual customization
10
Checkout user experience
10
eCommerce security
10
SEO
10
Order processing
10
Inventory management
8
Shipping
10

Using BigCommerce

1 - Manufacturing, marketing, inventory management.
1 - Ability to navigate the site to make adjustments to inventory and product offerings.
  • Merchandising
  • Sales
  • Online presence
  • Promote sales
  • Seasonal offerings
  • Landing page for social media promotions
  • Wholesale orders
Ease of use and reliability of service.

Evaluating BigCommerce and Competitors

  • Price
  • Product Features
  • Product Usability
The price suits my business needs.

BigCommerce Implementation

Yes - Enter products as we go
Change management was minimal - No management change

BigCommerce Support

Prompt and efficient
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
No - Not necessary
I was overcharged on my monthly bill and the billing team took care of it promptly saving me undue aggravation.

Using BigCommerce

Ease of use
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Website themes
  • Coupon codes
  • Adding products
  • Customizing themes