Overall Satisfaction with BigCommerce
BigCommerce is used for our e-commerce. We are able to list all of our products for sale, track customer spending, track visitors to the site, and manage inventory with the system. Recently we were able to link our Square credit card processing account to give our buyers alternatives when checking out. Also, by adding Sweet Tooth we are able to now offer loyalty points to customers to encourage repeat business.
- Easy to set up
- Compatible with Square
- Variety of themes to choose from
- Setting up and using email accounts can be frustrating
- Inventory for items with options difficult to understand
- More control over placement of products
- Online Store
- Social Media (e.g. Facebook, Pinterest)
I do not manage anything else from BigCommerce and did not know that I could do that. I will check into it since I currently use MailChimp.
- Cost far exceeds amount of business done via the website
- Allows me to have an online presence
- Have not seen an increase in customers due to SEO optimization
BigCommerce's pricing packages were more in line with my budget. The templates were more attractive and made it easier to set up my online store.
Less than $20,000
BigCommerce Feature Ratings
Using BigCommerce
1 - Manufacturing, marketing, inventory management.
1 - Ability to navigate the site to make adjustments to inventory and product offerings.
- Merchandising
- Sales
- Online presence
- Promote sales
- Seasonal offerings
- Landing page for social media promotions
- Wholesale orders
Evaluating BigCommerce and Competitors
- Price
- Product Features
- Product Usability
The price suits my business needs.
No change
BigCommerce Implementation
- Implemented in-house
Yes - Enter products as we go
Change management was minimal - No management change
BigCommerce Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
No - Not necessary
I was overcharged on my monthly bill and the billing team took care of it promptly saving me undue aggravation.
Using BigCommerce
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Website themes
- Coupon codes
- Adding products
- Customizing themes
Yes - No issues