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Score 8.1 out of 10
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What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
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Recent Reviews

BigCommerce Review

10 out of 10
April 26, 2022
Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We have integrated with API of Tamper Monkey, Unicommerce, JusPay, JudgeMe and RazorPay. We have also integrated with delivery partner Shiprocket and Delhivery. We are able to use BigCommerce API with these services which helped us to run our operations smoothly. This is just a great application …
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BigCommerce Customization

We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied …
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BigCommerce Customization

BigCommerce is great as we have been able to use several of these features. Our products are very unique and BigCommerce gives us the ability to be very specific in how we tailor our experience to the customer. We integrate this with our Inventory Management software as well as our Shipping …
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BigCommerce Customization

There is great potential in the open APIs and I've seen incredible things done with them. In my opinion, it's a great system and really competes. However, I'm a bit disgruntled that there are simple tasks that other platforms make easy to take care of through the online editor that BC really …
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BigCommerce Customization

Over the 2 years we've been using BigCommerce we've realized the power of their open APIs and made increasing use of them - initially it was just to call the products so we can show BigCommerce products and pricing on our CMS site, but recently we've begun the transition to a headless store and …
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BigCommerce Customization

Other than integration for shipping, I'm honestly not using anything super complicated where I'd feel comfortable saying something like oh the open API is easy to use, or whatever. What I can say though, is in the past I was working with a company that was using this incredibly outdated, …
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BigCommerce Customization

APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.
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BigCommerce Customization

We are using the open APIs now to modify how our Product Categories appear on the homepage. We don't do this often but appreciate very much the ability to do this. We have also used the open APIs to modify the hard-coded text that appears on every page on our site.
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BigCommerce Customization

Their API was the key selling point for us. We use a bespoke in-house ordering system that handles phone orders, orders placed at tradeshows, and manages our entire process from quote to production to fulfillment. Being able to import our online orders at the click of a button, rather than having …
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BigCommerce Customization

The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially …
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BigCommerce Customization

Open API which [helps to connect] third part data with BigCommerce. [It really helps] to [manage] all data with single admin like needs to managed order, products with Amazon, [eBay], any payment or shipping services, Automated data processing, etc...
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BigCommerce Customization

We use the API to integrate BigCommerce with our Retail Management System which manages our brick-and-mortar. BigCommerce's API is one of the primary reasons we chose BigCommerce for our replatforming. Virtually every aspect of BigCommerce is exposed via an API endpoint. This allows us to do just …
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BigCommerce Customization

I am currently using multiple integrations with BigCommerce. I have recently added integrations such as buy now, pay later apps to have a broader reach to my customers. I like the fact that the integrations are easy to set up and are another way to provide great service to my customers. …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (406)
  • Product management (403)
  • Mobile storefront (394)
  • Visual customization (397)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
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View all pricing



per month



per month*



per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.6Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.6Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

7.2Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.4Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 8.1.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Jack Bendrihem | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Big Commerce to sell our broad range of customer print products that are primarily paper-based; brochures, posters, postcards, etc. We use it as an extension of our business, and it is not our primary income generator. The biggest advantage of having BigCommerce is that when customers need pricing on a range of various products, we simply direct them to our site. For example, if a customer needs a brochure/pamphlet printed and they require folding, the system will illustrate the fold based on their choice. It's very cool.
  • Their live chat help is very, well, HELPFUL. They simply DO NOT re-direct us to an FAQ page....they help us solve problems. And if by chance they cannot help, then they escalate the issue to those with more technical savvy. By helping us, they are also helping themselves. Our problems are their opportunities for improvement.
  • Sometimes it is too difficult and too time-consuming to resolve an issue over chat. It's also frustrating. At some point during an arduous chat, the operator should offer up the option to discuss over the phone.
  • BigCommerce gives us a wonderful platform by which we can offer our products, and that's all good and fine, but reaching a market is another task in itself. They have gained my trust as a loyal customer, and it would be great if they could also help my business grow by offering SEO/marketing services.
BigCommerce is well suited for those selling products, but a bit more difficult when it comes to companies like mine that are trying to sell printing.
Online Storefront (8)
Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Visual customization
Online Shopping Cart (1)
Checkout user experience
Online Payment System (1)
eCommerce security
eCommerce Marketing (2)
Promotions & discounts
eCommerce Business Management (2)
Order processing
Custom functionality
  • It has NOT had much of an impact, mainly because I have not been able to reach a market broad enough to drive traffic
Less than $20,000
I am not sure exactly to what you are referring to. If you are referring to our website, then I would have to say that the site is very well equipped to handle an immense amount of business volume.
We use several APIs, which have made the experience and functioning of our website more intuitive and robust. The most important integration is that with PayPal Payments with Braintree. We also have integration with JotForm and PureChat.
We have researched many, but used only BigCommerce.
basically updating products. customer service. blog maintenance.
knowledge of backend programming.
  • customer satisfication
  • customer issues with shipping
  • honestly, nothing.. cannot think of anything at all.
  • for our new business product venture, we plan to use BC to setup our online site
we love the staff at BC ( for almost 10 years, probably, back when it was first beginning! ) . always quick to answer a question or problem..
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
we'be been with BC since the very beginning and love them..
I wouldn't...
  • Implemented in-house
Change management was minimal
  • maintaining the prices for all the thousands of prices that were input; shipping, etc.
just always ask questions and reach out to someone if you are not sure of any aspect of the setup. They will patiently walk you through everything and never rush you nor brush your questions as irrelavant or silly.. We are not millenials, hence, it was an effort for our company to setup and implement this online ordering system yet it felt easy to do with BC
  • Online training
  • no training
we aren't computer literate as many younger people are so it was difficult at time
you do need training..
too complex at times
Yes - we have customized the interface extensively
was somewhat easy
Yes - we have added extensive custom code
also somewhat easy
none at this time
cannot remember what the issues were but there have been several occurances with bugs and such and it was resolved within hours or a couple days at most..
yes, it was the Christmas/New Year's week a few years ago, and our servers went down with BC.. it was a 'omg' moment in the office. But we reached out and within the day we were back up again! {whew} !
they are a great solid knowledgable staff.. worldwide,too! someone is always awake somewhere in this world to take my email and respond.. even on the phone at times! LOVE BC!
  • setting up the products
  • the payments
  • backend functions can be tricky at times; need a good knowledge of computers.
because it is easy to use, once it is setup.. It isn't a one day sort of thing; you don't say on Monday "hey, I"m going to start selling my widgets with a big commerce website" and expect it to be up and running by Friday! NOPE! You have to put in some time and get it done but once it is done and running, it is seamless... The best!
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
  • mobile
you need some knowledge.
  • no
none that we know of at this time
  • File import/export
we have an offsite computer guy that handles this stuff
it is easy, if you have basic computer programming knowledge
it might help to have someone, even if it's just a freelancer or side hustle person, on board temporarily to help setup initially.
love BC.. always there to help
they don't abandon you after you start . using them. They care about the long term customer/vendor experience
none.. just always reach out and ask questions; they do value your thoughts and are there to help
  • did not upgrade yet
  • will let you know when we upgrade
Vinny Hebert | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Web Help U.S. is a Bigcommerce Reseller and Developer. We work with clients to help them setup and customize their Bigcommerce websites. For our clients, Bigcommerce provides a full-service e-commerce website experience.
  • Product Options: Bigcommerce allows users to add lots of different options for their products. Selling products isn't simply price & quantity. Bigcommerce allows for customizing your options to include size, color, options that add cost and shipping weight and more. In addition the ability to view product images magnified for those clients who sell work with fine detail.
  • API: Bigcommerce has the ability to utilize 3rd party programs to enhance the features already built in.
  • Tech Support & Knowledgebase: Bigcommerce has a huge collection of help files that include written tutorials and videos as well as a knowledgeable tech staff.
  • Template Customizing: If you just want to build a shopping cart quickly, you are able to with a selection of templates they have installed. Switching templates is very simple. However, if you want a more custom look you are able to edit just about everything you see on the screen.
  • Facebook Shop: The ability to have your shopping cart build as a tab on your Facebook page is a great idea. They've worked on getting it cross-browser compatible, which at one time it wasn't.
  • I have found their integration with Google Shopping a little hard to follow, it seems there is NO room for error, but they may be a Google thing.
  • Facebook Shop: The ability to have your shopping cart build as a tab on your Facebook page is a great idea. They've worked on getting it cross-browser compatible, which at one time it wasn't.
  • More Power to the Rules: There are some limitation to the option rules that I'd like changed. For example the ability to show or remove options based on other selections.
  • Pricing: Getting close to affordable for some business who don't do a lot of sales. It may not be worth it. They've even added transaction fees to they're lower tier.
While you can manage a full website from Bigcommerce complete with an About Page, Contact Page and other pages, if you did blogging and such I wouldn't suggest it. However, I have heard from the company that they plan on implementing a blogging tool and other features soon.
  • For many of my clients, Bigcommerce has made it easier to get their products out there. It doesn't have a steep learning curve which makes it easier for clients to manage their own products and site.
  • Hikashop
Being a Joomla developer my experience with e-commerce has been with those extensions built for this platform. The one I've dealt most with was Hikashop and while it is an excellent program, very powerful and in some ways superior to Bigcommerce, I find the later easier to use for both myself and for clients. As I've said before, Bigcommerce's learning curve is smaller making it ideal for customers who don't have the technical knowledge to run something like HikaShop.
I will continue to offer Bigcommerce to my clients until I find something better. I like a lot of the features that are coming, some I'm not at liberty to discuss but I'm concerned that the change of their pricing table will affect my willingness to continue to recommend this product. Their unofficial motto was they don't penalize you for being successful by not charging additional fees besides the monthly fee. Now they've incorporated a transaction fee on their cheapest plan and increased the monthly cost by $10.
  • Implemented in-house
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
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