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Functions, but could use improvement
August 18, 2022

Functions, but could use improvement

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Financial Edge NXT

We use it for ledger and subledger purposes and reporting.
  • Connects easily with database view
  • shows account activity in dashboard setting
  • drills down easily on data
  • There is not a good replacement for the query functionality in database view and there should be as that is the most used feature in DB view
  • Once I have opened full screen on any account, JE, Reconciliation (etc.), there is not a "save and return" button. I have to manually start the search button back over from the main screen which seems cumbersome.
  • When finishing a reconciliation, JE, or report, there is not a easy to locate report to save for records retention. Seems like it's more work to go find the work I just did.
  • Our team has no idea how to make the payables function cut checks in NXT so we continue to use Database view for check printing.
  • We really should have a designated Blackbaud employee assigned to our account that helps our team locate useful training and readily answer questions about the software options available.
  • Query Functionality
  • Internal & External Reporting
  • Accounts Payable Funcationlity
  • When Citrix is down we can still access our accounting records even though things move slower due to lack of functionality or unfamiliarity

Do you think Blackbaud Financial Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Financial Edge NXT's feature set?

No

Did Blackbaud Financial Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Financial Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Financial Edge NXT again?

No

None of my team uses Blackbaud Financial Edge NXT team except for quick journal or payable searches. We do occasionally use the journal import feature with Excel, which has proven to be handy. We even find that the filter features on searching for journals is sometimes confusing and less than helpful. As far as the AP Process, we don't use Blackbaud Financial Edge NXT for cutting checks or importing invoices, although these are features we use in Database view. For month end reconciliations, we rarely use Blackbaud Financial Edge NXT. We find it more efficient to use database view for cash reconciliations, as the view is easier to compare the subledger to the activity than in Blackbaud Financial Edge NXT and once reconciled, it's easy to get the final reconciliation report printed, rather than having to search for it. As far as non cash account, we also use the query functionality to reconcile these accounts manually. So far I have not seen a query functionality in Blackbaud Financial Edge NXT nor a feasible alternative in Blackbaud Financial Edge NXT.