Could be improved
Anonymous | TrustRadius Reviewer
October 23, 2018

Could be improved

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ceridian Dayforce

Ceridian Dayforce is used by our whole organization. We are currently re-looking into the set up and reconfiguring the system before rolling out other features(I.e. performance management, compensation , etc). The majority of our employees are call center employees so we are looking toward rolling out schedules.
  • Able to process payroll/haven’t missed a payroll
  • User friendly
  • We’ve been having a lot of issues with our benefit feeds and having to do them manually
  • Reporting isn’t that great and can be improved - some of the canned reports are structured weird and makes it difficult to sort
  • Lots of things that Dayforce “can’t” do that their competitors can do
  • Supporting portal has gotten better but can be improved - language barrier with tickets being routed overseas
  • Dayforce charges for everything - simple fixes and escalated tickets to professional services are always $2,000+ sometimes it’s just for adding a column to a report
  • In our organization, not many people trust our data from Dayforce because we’ve had so many issues with data and data disappearing.
  • Lots of manual workaround for things not working in the system — that adds up to being inefficient and extremely time consuming.
This is my first time in Dayforce and I wasn’t involved in the selection or implementation. I just know that Ultipro was a close competitor. I’ve only had experience with Paylocity—which is more limited and basic compared to Dayforce.
We came from Paylocity—which I think worked fine for a couple hundred employees but once we grew to 1,000, it wasn’t practical anymore - Dayforce can handle volume compared to Paylocity. I think Dayforce has a room for improvement (when compared to other competitors and things they can and cannot do).

Ceridian Dayforce HCM Feature Ratings

Employee demographic data
4
Employment history
6
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
6
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
5
Support for external payroll vendors
5
Benefit plan administration
4
Direct deposit files
5
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
6
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
7
Update personal information
5
View job history
5
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
6
Pre-built reports
1
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated