Could be improved
October 23, 2018
Could be improved
Score 6 out of 10
Overall Satisfaction with Ceridian Dayforce
Ceridian Dayforce is used by our whole organization. We are currently re-looking into the set up and reconfiguring the system before rolling out other features(I.e. performance management, compensation , etc). The majority of our employees are call center employees so we are looking toward rolling out schedules.
- Able to process payroll/haven’t missed a payroll
- User friendly
- We’ve been having a lot of issues with our benefit feeds and having to do them manually
- Reporting isn’t that great and can be improved - some of the canned reports are structured weird and makes it difficult to sort
- Lots of things that Dayforce “can’t” do that their competitors can do
- Supporting portal has gotten better but can be improved - language barrier with tickets being routed overseas
- Dayforce charges for everything - simple fixes and escalated tickets to professional services are always $2,000+ sometimes it’s just for adding a column to a report
- In our organization, not many people trust our data from Dayforce because we’ve had so many issues with data and data disappearing.
- Lots of manual workaround for things not working in the system — that adds up to being inefficient and extremely time consuming.
This is my first time in Dayforce and I wasn’t involved in the selection or implementation. I just know that Ultipro was a close competitor. I’ve only had experience with Paylocity—which is more limited and basic compared to Dayforce.
We came from Paylocity—which I think worked fine for a couple hundred employees but once we grew to 1,000, it wasn’t practical anymore - Dayforce can handle volume compared to Paylocity. I think Dayforce has a room for improvement (when compared to other competitors and things they can and cannot do).