Powerful program with a lot of potential still waiting to be tapped.
October 25, 2018
Powerful program with a lot of potential still waiting to be tapped.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
It is used by the entire organization, from the field to corporate. We use it for timekeeping, payroll, benefits, human resources, general ledger, and taxes.
Pros
- It offers a lot of solutions "out of the box". If your company has no specialized/customized needs this would be excellent.
- For the most part, customer service is responsive, aside from the busiest times of the year.
- Documentation is extensive on all parts of the system. The DIG (Dayforce Implementation Guide) in particular, is very helpful.
Cons
- Training and sales seem to be out of sync with the actual system. Sales promises our leaders things that in real life are not possible, or require additional fees/services to implement. Training has featured things that are no longer available live in the system. Support sometimes is out of sync with updates as well.
- Support is overwhelmed the entire year. This means slow response times, unless you mark everything as urgent. If a ticket is marked as high priority, unless it is escalated we may not get a response beyond "your ticket has been received" for two weeks or more. Ceridian needs to hire more support people.
- Communication on changes that will be made by hot fixes is often done after the fact.
- When our managers are willing to look for and use them, the reporting tools available to them are very useful. Unfortunately, the reporting still will not include a manager's indirect reports unless they are granted access to the entire location. This has been a huge bone of contention for our managers.
- The ability to create our own topics and reports has saved us some money over our two years. Other times it has highlighted the limits imposed on us. We had more control/access from ADP with the ability to use alias in custom joins. We have struggled with these limits, and are eagerly awaiting the improvements that will give us that access back. We have had to pay for billable projects as a result of these limits, however, when we could have done the same report ourselves out of our old system. We had to pay $2500 plus for a SOX required salary rate change report we could have built ourselves in our old system, for example.
We are able to assign rules for schedules and unions, which helps keep the field compliant.
This is back to our reporting limits. Our users have not been satisfied with canned reports available, so we keep getting asked to build custom reports. Because we have so many customizations, including employee properties, and location properties, quick access to real time information is not the first thing our users think of when they use the system. The canned reports do provide good information, but because they don't include the custom fields we need, it still causes extra work either with a vlookup in Excel, or from a custom report needing to be created.
ADP, and before that we were on an in-house system based on Gemini. Gemini was not user friendly, but it was much more flexible and powerful than any other system I have used. And because it was in-house we were only limited by what programmers could do. ADP had its issues, but we had access to any part of the system, and very few limits on what we could report on. We also had more power and flexibility in their report writer. We went backwards on our report building ability when we went to Dayforce. This is being addressed slowly by Dayforce, at least, with all improvements I have been hoping for at least on the roadmap. Again, the ease of use and quick results have not been our experience with Dayforce yet.
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