Highly Configurable SaaS Tool with Great Overall Value
Jason Beamer | TrustRadius Reviewer
Updated November 12, 2015

Highly Configurable SaaS Tool with Great Overall Value

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

V6

Overall Satisfaction with Clarizen

  • The Clarizen tool (V6) is likely the most configurable SaaS tool available in the PPM world - especially when it comes to the user interface. Meeting a company's need for custom fields & workflows to support unique processes is a major selling point of the tool.
  • Training and support for the tool is nearly unprecedented - there is high involvement from Clarizen staff to ensure both Administrators & End-Users have the assistance they need to utilize the breadth and depth of the offering in both a highly usable & highly available manner.
  • I believe one of Clarizen's strongest points of appeal is that it seems to be able to uniquely meet the needs of the SMB all the way up to true enterprise requirements for PMO's.
  • While V6 has brought with it a phenomenal amount of customization of the entire user-interface, I think there is a need for Clarizen to strike a better balance in providing a greater set of pre-configured interface & workflow options for those organizations that don't need that level customization, as it can be overwhelming.
  • The weakest point of Clarizen today in my mind is the "interactive" Gantt - it is surprisingly limited in configuration options and somewhat clunky in its current design.
  • -- That being said, I know that within 2014 they have committed to rolling out a new interactive Gantt consistent with their updated HTML5 UI overhaul and based on the innovation updates, looks very promising.
  • Though it's understandable from the need to "support" the infrastructure (and from a revenue perspective, I'm sure), I think the current licensing limitations on workflow rules, but more importantly custom field creation, as well as the process by which those limitations are "calculated" is a little convoluted.
  • The mobile "app" is desperately in need of some work - it does very little in terms of value of end-users.
  • -- Again, that being said, I know that within 2014 they have committed to rolling out a new mobile app that more consistent with the main UI standards.
  • The Clarizen tool has greatly increased not only the visibility of projects across our internal organization, but has been able to allow us to provide better, more consistent project visibility to our customers as well.
  • Having a single place that is accessible on-demand for managing projects across our team has been a huge gain in efficiency.
Best suited for SMB companies - low financial impact and great value.

Using Clarizen

16 - 
  • Implementation Team (~10)
    • 4 - 5 members of interfacing departments (Client Services (aka Professional Services), etc.)
The bottom line is that the tool is always accessible and easy to use. The value pricing means it's well worth the investment and is easily justifiable.

Clarizen Implementation

Clarizen Reliability

Reports: Quick to Reasonable

Most Ancillary Pages: Quick to Reasonable
(By "ancillary" I mean lesser used/master data maintenance pages - e.g. People, Customers, Individual Tasks, Milestones, etc.)

Work Plan (with 100 sub items): Reasonable to Slow