Great tool
November 29, 2021

Great tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with eSign Genie

We use this tool regularly and have found it easy to use and navigate. The tool is great for the price and we have not had problems creating and sending templates. The customer support has been quick to respond as well. The only downside was not being able to add users within the tool but having to email customer support to do so (if it required additional billing). However, they usually responded within 24 hours which is great so that was not a huge downside.

Pros

  • Template creation
  • Reminders sent
  • Saving emails for ease of future use

Cons

  • being able to add billed users in the tool
  • ease of use
  • template saving
  • tracking
  • getting signatures quickly
  • moving out of email long chains for PDF signings

Do you think Foxit eSign delivers good value for the price?

Yes

Are you happy with Foxit eSign's feature set?

Yes

Did Foxit eSign live up to sales and marketing promises?

Yes

Did implementation of Foxit eSign go as expected?

Yes

Would you buy Foxit eSign again?

Yes

The tool is great for a low cost option of eSign needs. It is not as professional looking UI as some name brands in the space but we don't need a tool like this every day making this a great fit for us.

Using eSign Genie

5 - HR to send onboarding documentation and other leadership members to send internal agreements. We also use eSign Genie for collecting signatures of board members.
1 - eSign Genie does not require special skills. It is very user friendly and easy to set up with minimal learning curve.
  • collecting signatures on same formatted template
  • onboarding policy documents
The tool is inexpensive and good value. We don't need a ton of eSign capabilities and this one provides what we need for a low cost given our low volume.

Evaluating eSign Genie and Competitors

Integrating eSign Genie

  • N/A. Have not needed integrations
  • No need for integrations

Relationship with eSign Genie

Customer support is great. We had to contact them any time we needed to add a billed user to our account which is not ideal user experience. However they got back to us quickly and loaded the new user within a day so not a ton of friction experienced in this downside.

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