Item: flexEngage
Rating: 8
Author: Denis Pare

Use Cases and Deployment Scope

We attach customers to transactions at the point of sale and online. An XML copy of those transactions is sent to flexEngage where the different pieces of information can be added to the e-receipt template. The obvious business problem the product addresses is the fact that we can communicate with our customers via this e-receipt better than a paper receipt at the store can.

Pros and Cons

The partnership and communication with us have just been amazing.
They respond to change requests very quickly and turnaround time is minimal.
Most importantly, the resulting e-receipts look great!

Not a con by any means, but a toolkit to design receipts with available information ourselves.

Most Important Features

Design/Aesthetics.
Ease of Integration.

Return on Investment

None of that info is available to me at this point.

Alternatives Considered

Not applicable.

Key Insights

Do you think flexEngage delivers good value for the price?

Yes

Are you happy with flexEngage's feature set?

Yes

Did flexEngage live up to sales and marketing promises?

Yes

Did implementation of flexEngage go as expected?

Yes

Would you buy flexEngage again?

Yes

Likelihood to Recommend

I don't work with the CRM team but I do know that they use flexEngage to track click-through rates associated with the advertising of promotions, gifts with purchase, BOPUS, etc. There's definitely a lot less information to be had from a point of sale point of view because the transaction originates there. I know it's been a great benefit to us and our customers.

flexEngage Review

Overall Satisfaction with flexEngage Digital Receipts