Overall Satisfaction with Lavu
We use Lavu as the Point of Sale at our brewery to manage all sales including food, swag, and beverages.
- Setting up menu items in POS
- User-friendly once everything is loaded
- Easy to make changes to menu items on the fly from any mobile device
- Initial training
- Split check credit card transactions, seem to have issues with some of the checks not closing out properly or being charged correctly
- Servers being allowed to run server summary even though they have unpaid checks (not supposed to happen)
- Have had the system go out on a weekend and took 20 plus minutes to get back online
- Calling the help desk on the weekend is a joke, takes 45 to 90 minutes to get help
- It was easy to set up and train new staff
- They have a lot of bugs that cause billing issues
- They told me the system could do things that actually couldn't be done (we need to manage usage by beer name and the system can't track them).