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Happy Client and Partner of Oracle
Updated December 03, 2020

Happy Client and Partner of Oracle

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Oracle Project Portfolio Management Cloud

Overall Satisfaction with Oracle Cloud ERP

Oracle ERP Cloud has been used within our organization to help solve day to day issues that come with resource planning. We also have partnered with Oracle to make sure our clients can be as happy with Oracle as we are in their on-going projects and within their programs. The experience we've had is good and we look forward to continued use.
  • User Experience
  • User Interface
  • Customer Service
  • Training
  • Costs
  • In Platform Help
  • Project management mistakes have decreased.
  • Major increase in productivity.
  • Happy Leadership team.
SAP ERP was alright. And I mean this by saying "it's just okay." Oracle ERP Cloud was nice because we could show the decision makers in our company just how well it was working. At my last company I had SAP ERP and that was more difficult if not impossible. I highly recommend Oracle ERP Cloud over SAP ERP.
If a client needs to have a resource planning platform then Oracle is the one for them. It made it easy to communicate to the client and also communicate to our internal team. Resourcing is important to my organization due to costs and Oracle ERP answered all of the requirements we had while reviewing the product.

Oracle Fusion Cloud ERP Feature Ratings

7.0
Accounts payable
7
Accounts receivable
7
Global Financial Support
6
Primary and Secondary Ledgers
7
Journals and Reconciliations
8
Configurable Accounting
7
Standardized Processes
7
7.8
Billing Management
8
Cash and Asset Management
7
Travel & Expense Management
10
Budgetary Control & Encumbrance Accounting
7
Period Close
7
10.0
Inventory tracking
10
Automatic reordering
10
Location management
10
Order Management ()
Not Rated
Payroll Management ()
Not Rated
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
API for custom integration
10
Plug-ins
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Grants Management ()
Not Rated
8.5
Budgeting and Forecasting
8
Project Costing
7
Cost Capture
10
Capital Project Management
9
10.0
Project Planning and Scheduling
10
Project Mobile Functionality
10
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
10.0
Forecasting
10
Inventory Planning
10
Performance Monitoring
10
10.0
Proposal Management
10
Product Master Data Management
10

Decision Factors & Implementation

  • Price
  • Product Usability
  • Product Reputation
  • Vendor Reputation
The single most important factor in our decision to use the Oracle ERP Cloud is the fact that Oracle is easy to work with and partner with when it comes to current clients and prospects in addition to assisting our own staff in using the software / platform when there is an issue or a question.

Implementation, Adoption, and Customer Service

The support process is one of the nicer aspects of the software as a ticket can be opened quickly and tracked through the entire process from start to finish. The user always knows where their issue stands with the support team and can reach out to them for updated at any time.

Evaluating Oracle Cloud ERP and Competitors

I feel that we should have done a pilot program to evaluate other platforms just to be able to compare all of them together but ultimately, at the end of the day, I am very happy with the Oracle ERP Cloud because of its ease of use and customization ability .

Oracle Cloud ERP Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes, there was a customization issue that my team had so I needed to open up a ticket. It was a fast turn around and my company was very happy with the response we received from the support team as not all vendors respond and act so efficiently and effectively.
At the very beginning of implementation our business system analysts had a "changing of the guard" and the recent hires were missing information on how to execute on the implementation plan. Oracle was able to set up a call almost immediately and walk the team through the outline as well as explain each step. It got our people up to speed so we could jump back into implementation without missing any time at all. We really appreciate the Oracle team.

Using Oracle Cloud ERP

The ease of use with great UX and UI made me enjoy this platform. I don't have a lot of experience with ERP platforms so being able to come into the program and get started without a lot of headaches made the usability score a no-brainer to get set at a 9 out of 10.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Getting up and running was incredibly easy to do compared to other ERP software out there.
  • Analytics and reporting was also a breeze to learn how to utilize.
  • There are moments while using the Oracle ERP that would glitch out when trying to set up your preferences but nothing big to note.