Great scalability and future-proof solution for omni-channel experience
April 17, 2019
Great scalability and future-proof solution for omni-channel experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
We use Oracle Service Cloud within our Services/Support team to provide a platform for our customers to log their issues, changes, and questions with us and provide a modern platform for consistent and rapid responses with self-service capability.
- Self-service knowledge
- SLA management
- Seamless branded portal experience
- Continued rollout of full feature set to the Browser User interface
- It has provided us with scalability that we did not have with manual systems previously. We can easily onboard new customers now with very little effort.
- Eliminates errors from manual tracking of SLAs.
We feel the omnichannel elements, in particular, are far superior, and these were important for our needs.