Improve your customer experience, build your client base and increase your revenue
October 19, 2017
Improve your customer experience, build your client base and increase your revenue
Score 8 out of 10
Vetted Review
Overall Satisfaction with Relativity
Relativity is primarily used by my organization in two separate workflows: 1) cull/filter data, 2) review client data for production and prepare productions AND review of in-bound productions from opposing counsel
- Can scale to support a review of a large number of documents and reviewers and/or large number of cases
- Can be customized to support a variety of different workflows and integration with 3rd party tools and external processes and scripting of different fields
- Very secure. Can be enabled to run 2 factor authentication
- Very powerful tool, but does require a high level of expertise and head count to administer the product.
- If hosting yourself, requires investment in servers and ideally is housed in a data center
- Providers need to pay kCura a monthly user license fee for every user who has access to the tool. Providers can purchase blocks of users, but with a large amount of users on a case, it's cost that some external clients are not thrilled about
- It has allowed us to grow our business and realize a significant amount of reoccurring revenue.
- ipro, clearwell, iconnect and fyi
Over the years I've evaluated multiple tools and platforms. All the competing tools are getting better, but kCura has really embraced incorporating customer and user feedback into improving their tool. For litigation, it's really the "gold standard" that other tools are compared to.