ServiceNow for Beginner
February 11, 2022
ServiceNow for Beginner
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- Field Service Management
Overall Satisfaction with ServiceNow Customer Service Management
It allows communication and the logging of tickets across different teams e.g. IT, HR services, Payroll, employee relations. With all this interconnectivity, everyone can track the status of their ticket and resolution can be sent to the user through email. It also manages the most common user error and time spent to resolve an issue. After using analytics, our team was able to streamline our process to ensure there are non repetitive processes and bottleneck between groups.
- IT ticket
- Cross organizational tickets
- Payroll quick messages
- Templates for ticket resolution
- Integration from other apps in the cloud services like phone lines
- Data management storage
- Cross organization tickets
- Time spent on ticket
- Ticket linkages
- Dashboard and analytics needs to be updated
- Ticket assignment can also be programmed based on severity
- Ease of use
Connectwise targets small to medium enterprises and kept things simple for cross-organizational communications. On the other hand, ServiceNow with users with more than 500 at least, tends to create lag and tension when all are using the app at the same time, especially getting reports in a timely manner.
Do you think ServiceNow Customer Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow Customer Service Management's feature set?
Yes
Did ServiceNow Customer Service Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow Customer Service Management go as expected?
No
Would you buy ServiceNow Customer Service Management again?
Yes